Eight pillars for setting the standard for insurance service excellence
Sompo’s UK head of client management Stephanie Green and its UK head of distribution Allan Murley advocate that delivering exceptional service to both clients and broking partners is pivotal to build trust, deepen relationships and ensure sustainable growth.
There are eight key pillars of service excellence as well as broader strategies to consistently meet and exceed client expectations:
1. Understanding client needsAt the heart of exceptional service
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