Opinion
Why the government is wrong to shut out claimant voices
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that claimant representatives must have a voice in the government’s Motor Insurance Taskforce.
Responding to the magnitude of losses from Storm Éowyn
Cathy Scott, head of Northern Ireland at Crawford & Company, outlines how the loss adjuster is responding to a storm that the Met Office identified as one of the strongest to hit the UK in the past decade.
What NatWest was doing while Amazon’s efforts crashed and burned
Editor’s View: At the end of 2022 all eyes were on Amazon’s Insurance Store, but Emma Ann Hughes observes perhaps more attention should have been paid to what NatWest was quietly doing with technology and financial services distribution.
Why getting business interruption cover right is more critical than ever
View from the Top: Laura Vickers, managing director of commercial lines at Gallagher in Ireland, explains what brokers need to do to ensure clients are protected with what is increasingly business-critical cover.
LA blaze shows insurers must be agents of resilience
As the cost of fixing the damage done by the Los Angeles wildfires runs into billions of pounds, Rory Yates, global strategic lead at EIS, argues rather than retreat from risk claiming withdrawal is the only option, insurers must demonstrate every avenue…
Enhanced underwriting to grow significantly at Lloyd’s in the next decade
Elizabeth Jenkin, underwriting director at the LMA, outlines why the Lloyd’s market could be on its way to bifurcating between strong leaders and automated followers.
Is there such a thing as a ‘happy ship’ in insurance?
News Editor’s View: With wholesale changes, widespread redundancies, and apparently tonnes more M&A to come, is there such a thing as a happy ship in insurance?
Talent is everywhere, sadly access to opportunity is not
View from the Top: Julie Harrison, chief people and culture officer at Allianz Holdings, considers what insurers can do to boost social mobility.
What the Employment Rights Bill means for insurers
Zhaleh Hawkins, partner and deputy head of employment at law firm HF, explains how the government’s new rights for workers announcement around sick pay and parental leave will affect the insurance sector.
Making sense of the Insurance Act
Trade Voice: James Davey, president of the British Insurance Law Association and professor of law at the University of Bristol, warns an imminent legal judgment could be decided on a false assumption.
Lessons insurers must learn from LA wildfires
As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.
Why talent is insurers’ ace card in the quest for profit
View from the Top: Louisa Blain, head of insurance for human capital at Aon in EMEA, explains why talent management has become business-critical.
Can HNW claims be sustainable when the expectation is perfection?
Brawdia directors George Culbert and James Featherstone explains how sustainability and resilience are becoming the norm in high-net-worth claims handling even though customers may be calling for shiny and new perfection.
How MGAs can continue to transform in 2025
Trade Voice: As the underwriting capacity of the Managing General Agents’ Association’s membership tops £15bn, CEO Mike Keating looks at the trends that will shape the MGA market in 2025.
Is it time to write an obituary for telematics?
Content Director’s View: With once market leader Insurethebox now closed to new business and renewals, Jonathan Swift asks is the golden age of UK telematics insurance already over or should he wait to see how the latest new dawn pans out before writing…
FCA told to stop insurers exploiting Goldilocks-like customers
Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies.
Aviva’s Barter on helping brokers solve SMEs’ financial puzzles
View from the Top: Phoebe Barter, group brand and sponsorship director at Aviva, says insurers and brokers need to work together to aid SMEs like the one featured in Aviva’s latest ad.
How to keep talent in the broker ecosystem
The broker market is at a critical inflection point when it comes to attracting and keeping the best talent, argues Joanne Payne, chief people officer at PIB Group, who says the sector needs to nurture fresh talent’s ability to network.
Why the law on bereavement damages is unfair and out of date
Trade Voice: Kim Harrison, president of the Association of Personal Injury Lawyers, says Scotland’s fairer system hasn’t caused disquiet from insurers and asks why England and Wales remain stuck in the past.
What Labour must do to make social care insurance work
Editor’s View: As the Labour government turns to insurance to solve the UK’s social care funding crisis, Emma Ann Hughes outlines what health secretary Wes Streeting needs to do to convince the sector’s chiefs that creating cover will be good rather than…
RSA’s Norgrove on what it takes to achieve net zero
View from the Top: Ken Norgrove, UK&I CEO of RSA Insurance, outlines insurers’ role in enabling the low-carbon transition and supporting UK economic growth.
Stark asbestos risk in UK schools brought into focus
Jonathan Edwards, head of insurance and risk at HCR Law, warns insurers and brokers they need to move from passive monitoring to proactive risk mitigation in order to prevent hundreds of thousands of teachers and pupils dying as a result of asbestos…
Five steps to non-performative culture change
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, urges organisations to move past performative lip service with five steps to cultivate genuinely ethical cultures.
Did insurance deserve to be snubbed by the NY Honours List?
News Editor’s View: Despite more than 1,200 names on the New Year’s Honours List 2025, leading lights from the world of insurance were hardly to be seen. Scott McGee asks if it is justified and what the sector's staff need to do to be celebrated.