Opinion
Blog: Cutting delivery driver claims with behavioural insight-led insurance
With the growing demand for online shopping, and the pressure on courier services to keep up with this growing demand, Don McCormack, managing director of B2B at Zego, considers how behavioural insight-led insurance can help to lower the number of claims…
Axa’s Tara Foley says insurers need to embrace a disruptor mindset to deliver more for their customers
Tara Foley, CEO of Axa UK & Ireland’s retail business, looks at why insurers need to learn from the best in class in other industries, and adapt their customer journeys in just a matter of hours rather than weeks to stay competitive.
Trade Voice: ABI's Hannah Gurga reinforces the vital role insurance is playing in the midst of the permacrisis
Hannah Gurga, director general of the Association of British Insurers, says the industry needs to shout about the vital role it plays in society, and argues that regulatory reform could enable it to have an even greater impact.
Aon’s Martyn Denney says digital solutions can bridge the protection gap and increase customer confidence
Martyn Denney, head of innovation and investments at Aon UK, says better digital propositions that combine easy online access to products with data-led advice can help brokers to better serve smaller companies that are at risk of underinsurance.
Blog: Lloyd's will need to provide clear guidance for both MAs and the market when implementing cyber war policies
Lloyd’s of London recently released a proposal for its managing agents to exclude war and state-backed cyber attacks from stand-alone cyber war policies. Aaron B Cain, cyber security consultant at Altus, considers the challenges that Lloyd’s will face…
60 Seconds With... Kay Bagley, Allianz
Kay Bagley, claims propositions manager at Allianz, takes Post back to the 1960s in this week's 60 Seconds With, sharing her love of the musical Hairspray and platform-heel boots. Also, speed skating, where the women's events were first introduced at the…
C-suite: Gallagher’s Richard Laver looks at the best ways to move insurer-broker partnerships beyond the fundamentals
Richard Laver, head of carrier management at Gallagher, argues that ESG programmes, cyber and harnessing the potential of data presents key opportunities for insurers and brokers to strike up mutually beneficial partnerships.
Penny Black's Social World: November 2022
Golf competitions, charity days, grants, canal clean ups, and marking Black History month, World Menopause Day and National Poetry Day.
60 Seconds With... Hannah Hendricks, Spotlite
Hannah Hendricks, adjusting assistant at Spotlite Claims, a loss adjuster for the entertainment industry, tells Post about her dream of learning carpentry, and reveals her least favourite chore.
Blog: Why fighting fraud doesn’t have to compromise the customer journey
With fraudulent claims on the rise due to the cost-of-living crisis, Scott Clayton head of claims fraud at Zurich Insurance, considers how insurers can effectively track fraudulent claims while still maintaining an efficient digital claims journey.
Blog: Electric aircraft – the new technology is now on the horizon
With climate change and sustainability flying high on the agenda, the electrification of aircraft is much anticipated. And while we’re some way from seeing fully electric commercial aircraft, Andrew Southall, senior aviation surveyor at McLarens Aviation…
Ageas’ Robin Challand on how taking a more sustainable approach to claims could help to address inflation
Robin Challand, claims director at Ageas UK, says insurers can shield against the impact of claims inflation by adopting new processes and moving with the times in the face of the myriad of challenges that this year has thrown their way.
60 Seconds With... Eleanor Brodie, Lexis Nexis Risk Solutions
Eleanor Brodie, data science manager at Lexis Nexis Risk Solutions, talks to Post about the troubles of pet-parenting, and reveals her favourite fictional character and how she'd like to be a fly on wall in ancient Rome or Greece.
Blog: Should insurers be concerned about The Great Cancellation?
The cost-of-living crisis is driving the great cancellation as people cut non-essential purchases. Streaming services such as Netflix, and gym memberships were some of the first to go. Bob Meier, product solutions manager at EIS, considers whether…
60 Seconds With... Sue Nimmo, Markerstudy
Sue Nimmo, head of customer experience at Markerstudy, shares with Post her domestic, equine and financial joys, as well as a few frustrations.
Blog: The underwriting evolution
As the complexity of risks and the frequency with which they arise increases, Nour Alnuaimi, founder and CEO of Upsurance, considers how the role of underwriter will evolve in the future.
Editor’s comment – Adios amigos
The Top 100 UK Insurers ranking is always a highlight in my insurance year, but this year’s is bittersweet as it will be my last after 18 years at Insurance Post.
Blog: Lloyd's vs company markets
Roshan Choolhun, head of Exponential, part of Aventum Group, considers what the best option is for managers and general agents in terms of company markets or Lloyds, and looks at the pros and cons of both for when MGAs need to place capacity.
Penny Black's Social World: October 2022
Donations, overcoming adversity, supporting sports, diversity and inclusion, walks and a lot of hard work.
IIL and Marsh’s Chris Lay calls on the industry to create a more resilient world in these turbulent times
The industry’s responsibility to encourage greater resilience comes hand-in-hand with imperatives around recruiting and retaining talent, and embracing and implementing technological solutions, argues Christopher Lay, president of the Insurance Institute…
Zurich’s Anita Fernqvist says companies should look inwards to fill the skills gap
Anita Fernqvist, chief operating officer at Zurich UK, argues that in the face of a competitive job market and skills shortages, insurance companies need to redouble their efforts to provide rewarding career pathways and healthy work-life balance.
Blog: Deploy digital technologies and AI to close up the climate protection gap
As climate change having a potential of wiping out $20trn worth of assets, Mark Fry, global strategic business development director at Atos Financial Services, considers how the insurance industry can close the climate protection gap by using both new…
Markerstudy's Clare Lunn is set to lead the charge against opportunistic fraud
As the threat of opportunistic fraud rises in the face of the deepening cost-of-living crisis, Clare Lunn, Markerstudy’s head of counter fraud, calls on the industry to join together to continue to tackle this crime and the fraudsters behind it.
Trade Voice: LMA’s Sheila Cameron explains why the Data Council's digital drive is a breakthrough for the industry
Sheila Cameron, CEO of the Lloyd’s Market Association and chair of the London Market Group’s Data Council, reflects on the efforts to foster digital trading in the London market and what the industry stands to gain from leaving analogue processes in the…