Opinion
Blog: Using sentiment analytics to measure reputational risk
While sentiment analytics is not a new concept, its adoption by insurers has not yet been fully realised. Arguably, its biggest potential is in the area of reputational risk, writes Karim Derrick, product and innovation director at Kennedys IQ.
Howden's Peter Blanc on how to manage the consumer duty challenge
With the Financial Conduct Authority's Consumer Duty just around the corner, Peter Blanc, executive chairman of Howden UK & Ireland, believes professional advice will be the only way that customers can ensure they will know what they are buying.
Blog: Why diversity matters in digital insurance innovation
Rocio Garcia, user interface lead at Instanda, explains the importance of diversity in digital insurance innovation.
Blog: Regional broking is an essential part of the intermediated market
Sam Thomas, head of mid market at Zurich, explains why regional broker networks are not just a nice to have, but a must have.
60 seconds with... Shibani Pushparajah, Financial & Legal
Shibani Pushparajah, senior claims handler at Financial & Legal, tells Post the last lie she told and which Friends character she'd most like to be.
Blog: Supporting brokers in navigating the challenges of PI market
The professional indemnity classes continue to test the resolve of underwriters. Nic Brown, divisional director of broker at Markel UK, says insurers have to continue to support brokers and clients despite the challenges the risks present in the current…
Aon's Sean Carney on supporting social mobility and creating a sense of belonging for colleagues
Insurance has a way to go to create workforces that truly reflect the breadth of society today, and the communities in which we operate. Sean Carney, partner and head of human capital solutions for the UK at Aon, explains why belonging is so important.
Penny Black's Social World: May 2022
From the anniversary of Titanic sinking to celebrating Earth day and supporting charities
Editor's comment: We'll meet again
As this issue lands our thoughts will be turning to the British Insurance Brokers’ Association Conference and its return to a face-to-face event in its traditional home of Manchester.
Be cautious, optimistic and make up for lost time, advises RSA's Ken Norgrove
The UK insurance sector is facing some key headwinds in the current economic climate, but, as Ken Norgrove, CEO of RSA Insurance explains, it also has a lot to be proud of.
Trade Voice: ABI's Jonathan Fong on the risks that e-scooters pose to road safety
With the number of privately owned e-scooters in the UK already in excess of half a million, Jonathan Fong, policy advisor at the Association of British Insurers, argues that any wider expansion of their use must not happen without robust regulations…
My Other Life: Jordan De Saa, search and rescue volunteer
Movo Partnership’s Jordan Da Saa is on call 24/7 as part of a team that assists the Metropolitan Police search for vulnerable missing persons.
Is it the end of the M&A boom? No says Gallagher's Oli Homer
Mergers and acquisitions activity seems never ending in the brokering sector but as Oli Homer, global head of M&A at Gallagher, explains, as long as you acquire those with a similar mindset and allow businesses to thrive then they can continue apace.
Blog: SMEs must reinstate pre-pandemic cover levels or risk being underinsured
Many small businesses are now returning to pre-pandemic activities, but still keeping the reduced levels of cover they had during the Covid-19 lockdown, writes Helen Bryant, director of digital trading at Allianz Commercial, as she warns against the…
60 seconds with... Ben Shuttleworth, Clear Group
Ben Shuttleworth, head of corporate marketing at Clear Group, tells Post which Craig David song is guaranteed to make him dance, and where he'd head to first in a time machine – as long as he was sure that he could get back.
Bupa's Iain McMillan looks at how to attract and retain a happy workforce
In a white-hot labour market, Iain McMillan, director of distribution at Bupa UK Insurance, asks what is the key to maintaining talent retention and attraction, and managing an employee health and wellbeing strategy during a period of post-pandemic…
Digital Bar Quarterly: What does it take to be ‘The Insurer of the Future?’
Having attended Insurtech Insights Europe 2022 last month, Altus Consulting business executive Mike Daly shares some thoughts including the possibility we are at a ‘tipping point’ in terms of someone creating ‘the Netflix of Insurance’.
Blog: Importance of robust agency arrangements in insurance sales and supply chains
With Axa suing Santander for £624m over its payment protection insurance policies, Caroline Harbord, partner, and Charlie Paddock, trainee solicitor at law firm Forsters, discuss the importance of robust agency arrangements in insurance sales and supply…
60 seconds with... Helen Bancroft, Allianz
Helen Bancroft, casualty account manager at Allianz, tells Post which feisty 'Southern Belle' she'd love to be, and why she couldn't live without her garden.
Blog: Ocean investment is critical to protect the welfare of ecosystems
As Axa and WTW join a new global finance ecosystem designed to channel funds into coastal and ocean natural capital by 2030, Chip Cunliffe, biodiversity director at Axa XL and co-chair of Ocean Risk and Resilience Action Alliance, takes a deep dive into…
Pen's Tom Downey says MGA sector's secret sauce is its recipe for success
Tom Downey, CEO Pen Underwriting, believes the managing general agents sector is in rude health and discusses what he believes could be its 'secret sauce'.
Intelligence: Our duty to protect must begin now
Protect Duty legislation has been touted as a way to reduce the potential for catastrophic events from terrorist attacks at publicly accessible locations, and it is likely to affect public and employers’ liability polices. But, as Edmund Tirbutt reports,…
Editor's comment: Walk the walk on ESG
Last August the Intergovernmental Panel on Climate Change report warned that ‘unless there are immediate, rapid and large-scale reductions in greenhouse gas emissions, limiting warming to close to 1.5°C or even 2°C will be beyond reach’.
Penny Black's Social World: April 2022
Getting pied, planting trees and Macmillan money