Is the ombudsman right to target loss adjusters?

Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.

Last month, the Financial Ombudsman Service reported that unhappy homeowners and businesses brought 2001 buildings insurance complaints during the first quarter of this financial year – the highest

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Q&A: Fiona Sperry, QBE

Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.

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