Brightside’s Brendan McCafferty on why the insurance industry needs to get real on its social contract
The insurance industry needs to find the right answers quickly if it is going to rebuild its reputation with the public, particularly after the recent business interruption court case and dual pricing headlines, says Brightside CEO Brendan McCafferty.
I’m a firm believer that even when you are facing your darkest days things will be better on the other side and good things will always follow.
Adele Sumner, head of counter fraud strategy and financial crime at RSA, details how fraudsters have been diversifying their techniques during the coronavirus pandemic and the steps insurers can take to fight the scams.
Association of Personal Injury Lawyers president Sam Elsby reflects on the need for collaboration between the representatives of claimants and defendants to ensure the best outcomes for injured people, both during and beyond the coronavirus pandemic.
This week will have seen many of us who had been ready to get back to the office reconsider, as guidelines across England shifted.
Away from her role as a product portfolio manager at Charles Taylor Insuretech, Joanne Butler, regularly takes to the stage and runs a movie-making club for kids
Brokers should see the hard market as an opportunity to prove their value as trusted advisors, says Gallagher’s UK broking and underwriting CEO Simon Matson, as he also looks at the changes to office life due to the coronavirus pandemic.
Ahead of its first quarter 2021 launch, Lloyd’s of London syndicate Ki has received $500m (£390m) backing from Blackstone Tactical Opportunities and Fairfax Financial Holdings.
It is important not to lose sight of what is at stake for the policyholders after the landmark ruling in the business interruption insurance test case this week.
In an ever more uncertain world, customers want ‘peace of mind’ and the confidence of knowing they are covered if things go wrong. Covid-19 has brought fear and distrust explains Steve Treloar, CEO, LV General Insurance Group.
On 15 September the judges in the Financial Conduct Authority’s business interruption test case will hand down their judgment. But this will not mark the end of the struggle between insurers and customers.
The model of banks with in-house general insurance divisions, or bancassurance, has thrived elsewhere in Europe but failed to pick up the pace in the UK. Is this about to change?
Graham Gibson, chief claims officer at Allianz Insurance, takes a look at how technology is bringing benefits in the claims arena
While pandemics have been predicted for some time it’s fair to say not many people had foreseen an almost global lockdown, a workforce at home and a virus that affects every walk of life.
Briefing: QBE makes the only decision on cutting ties with CEO but where will Pat Regan surface next?
QBE will have had little choice but to part ways with CEO Pat Regan after an external investigation concluded his conduct had been unsatisfactory. But the proof in the inclusion pudding for the industry will be whether he resurfaces. And if so, where…
The sector has shown how well it can quickly adapt its services to care for customers, says Alex Perry, CEO of Bupa Insurance UK, but it must also learn from the pandemic crisis and plan for the next big event.
Lee Elliston, Lloyd’s Market Association claims director, tackles the need to recruit and retain top talent from a diverse background as he argues that independent-minded claims professionals harnessing the power of technology can help Lloyd’s be the…
Alex Sorrie joined Allianz as a graduate after setting his sights on the financial services sector and has since led an international project working on a claims automation proof of concept.
When not working as engineer for Scheme Serve, Lee Rogers spends his free time adjudicating the judges at street dance competitions around the world.
Insurance companies, like those in other sectors, are waking up to inequalities in society that could measurably affect their own make up. But if they are going to face up to sometimes harsh realities then they need to stop clinging to a PR narrative.
Ardonagh’s decision to roar ahead with the takeover of motorcycle specialist Bennetts less than a fortnight ago raised a few eyebrows, but really it should not have done.
After the floods last November, I visited Doncaster to see how the town was coping with the aftermath of the floods. While I was impressed by the swift recovery efforts of insurers, the local council and government agencies, I was also struck by just how…
The rumours and water cooler conversations began in July 2019 as soon as it was confirmed market stalwart Amanda Blanc had left Zurich after only nine months.
Pre-23 March, my diary for 2020 was already reasonably committed. The usual mix of work and family obligations, interspersed with one or two holiday highlights, not dissimilar, I imagine, to the majority of my friends and colleagues.