Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s slide toward a race to the bottom.
Which?’s super-complaint into the home and travel insurance markets has been met with a lot of defensiveness and anger from many parts of the industry.
While Which?’s talk of “rip-offs” is perhaps a
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Why insurers should be forced to signpost customers properly
Editor’s View: The Association of British Insurers and British Insurance Brokers’ Association’s signposting commitment is a step forward, but Emma Ann Hughes fears without rules and enforcement too many vulnerable consumers will still be left without access to cover.
First Central moves a step closer to IPO
First Central has confirmed it is moving a step closer to an Initial Public Offering as it is looking to hire corporate advisers.
Throwback Thursday: Record fire loss; Sedgwick buys broker
Insurance Post’s Throwback Thursday steps back in time to January 1991 to remind you what was going on this week in insurance history when fire claims surged and Sedgwick was buying a broker.
FOS travel referrals hit post-pandemic highs
As the Financial Ombudsman Service announces its resolution targets for 26/27, analysis shows travel insurance complaints increased by over 58% year-on-year in Q3.
Collaboration is the only way to close the travel claims gap
Mike Brown, head of fraud at law firm Weightmans, argues that without shared claims data, travel insurers remain exposed to opportunistic fraud that costs the industry millions.
EE introduces unlimited gadget insurance policy
EE has launched a gadget insurance policy covering multiple devices in partnership with Chubb.
Why Hadron CEO Johnson won’t repeat previous fronter playbooks
Colin Johnson, CEO of Hadron International, has explained why the playbook he is using at his new fronting insurer is not simply a repeat of those used by rivals.
Admiral CFO to retire
Admiral’s CFO Geraint Jones is set to retire and be replaced with UK insurance CFO Rachel Lewis.