Is claims service the new battleground in a softening market?
Trade Voice: Richard Napoli, chair of the CII Claims Community board and UK claims and legal services director at Markel, looks at how insurers can differentiate themselves as competition heats up.
A 2025 global survey by Capgemini, conducted among 9500 consumers, 500 agents and 1000 executives, found that 58% of consumers view customer service as very or extremely important in shaping their
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