Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.
The slow, grinding pace of change in tackling consumer issues in financial services is not merely an inconvenience. It represents years of avoidable financial and emotional harm for real people.
The
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