Articles by Rachel Gordon
Alarm bells ring over uptick in buildings insurance complaints
A sharp increase in buildings insurance complaints has sounded alarm bells within the Financial Ombudsman Service.
Car and motorcycle complaints hit record levels
Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024.
Best Insurance Employers to work for in 2024 revealed
First Central and Konsileo are the greatest large and small to medium-sized insurance employers in the UK respectively to work for, according to Insurance Post’s Best Insurance Employers survey.
Why non-standard home insurance is increasingly the norm
Non-standard household is a growth area but all too often mainstream insurers turn down the business, so Rachel Gordon examines is it time for a rethink or can MGAs meet the need?
Travel insurance that fits in with 2023’s holiday plans
Analysis: Rachel Gordon examines what impact Covid plus post-pandemic holiday trends have had on travel insurance terms and conditions.
How Insurance Post’s Best Insurance Employer List 2023 was produced
Each year, Insurance Post asks thousands of employees working across the insurance sector to rate their employer.
Best Insurance Employers to work for in 2023 revealed
Konsileo and Aioi Nissay Dowa Europe have been named as the greatest SME and large places to work, respectively, in this year's Insurance Post Best Insurance Employers Survey.
Cancer charity slams travel insurers over ‘unfair’ pricing
A Hampshire-based cancer charity has secured more than 133,000 signatures calling for more affordable travel insurance and has taken the battle to the Association of British Insurers and Financial Conduct Authority.
Will ditching Solvency II deliver a Brexit dividend or disaster for insurers?
Analysis: Rachel Gordon explores whether ditching Solvency II will free up billions of capital for insurers or ramp up risk and weaken consumer protection.
Intelligence: Grenfell - five years on
Five years have passed since 72 victims lost their lives after after a fire ripped through a building featuring unsafe cladding. Rachel Gordon investigates what insurers have learnt from this, how building standards have moved on and if the prospects of…
Rehab proving its worth as Grenfell claims continue
Rehabilitation service providers have claimed rehab is "intrinsic to the insurance proposition" as Grenfell claims continue five years on from the disaster.
Rural crime risks on the rise for UK farmers as ACE celebrates first year
Farmers are being advised by their insurers to beef up their security as the challenging economy may prompt a rise in rural thefts while soaring agricultural machinery values will make the countryside even more attractive to criminals.
Intelligence: Rural crime – cutting back the harvest criminals
Plant theft in rural areas is a major issue for landowners and their insurers. Rachel Gordon explores how a specialist police unit, which was set up in 2021, is helping to tackle this type of crime, and what mitigation measures are being introduced.
Brokers warned over red diesel rule change risks
Brokers should ensure they are up to date with a little known new rule change which could impact clients that use or distribute rebated fuels, also known as red diesel.
ESG Exchange: Making resilient repairs work
With new measures being introduced to facilitate resilient repairs, Rachel Gordon investigates whether these steps go far enough to help insurers and their customers when faced with building claims.
Intelligence: The supply chain crisis – why the insurance lifeboat can’t take all
Supply chain issues have made headlines recently as backlogs at ports build up and in some cases large ships are turned away. These are unprecedented times but as Rachel Gordon finds out insurance is only part of the solution
Spotlight: Application fraud - Intelligence and a united front bring progress
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
Intelligence: 11 September 2001 - 20 years on
With this week marking the 20th anniversary of the terrorist attacks in New York and Washington on 11 September 2001, Post looks back to see how the insurance market handled the claims and how terrorism cover has adapted since then.
Intelligence: White labelling – are partnerships the way of the future?
White labelled insurance as sold by big brands is seeing lot of the action in terms of growth and innovation. But, is it because these are simply good products or is it all about the trust factor? Post investigates.
Intelligence: Insurtech and the missing women – time for an investigation
Insurance has long been thought of as a men’s game, although the sector is making some steps towards greater gender diversity. Post investigates whether – as new kids on the block with no legacy issues – insurtechs are doing a better job here
Insurtech sector faces diversity crisis unless action is taken
Women are seriously under-represented within the insurtech sector and more needs to be done to ensure female founders can launch through fair access to funding and that firms do more to boost recruitment, including making senior appointments.
Spotlight: Claims - Selecting the right TPA partner
When it comes to working with a third-party administrator for property claims, how far should an insurer go? Whether it is taking on service from start to finish or only focusing on key elements such as the repairer network or emergency call out facility…
Intelligence: Insurtech incubation during Covid-19
Covid-19 continues to wreak “profound damage” on the UK economy, according to Chancellor of the Exchequer, Rishi Sunak, but the country’s insurtech sector is staying strong and remains a much-needed beacon of hope
Intelligence: Insurance protecting nature
In 2020 the world’s first coral reef insurance policy was triggered in Mexico, following damage resulting from October’s Hurricane Delta. Post looks at how insurance is helping nature in other parts of the world.