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Pricing at pace – staying competitive in a faster-moving market
In volatile insurance markets, the ability to rapidly access and act on pricing insights is more important than ever.
Unlocking fraud intelligence through better data sharing
Improved intelligence sharing, streamlined RAD processes and AI-driven tools are critical to tackling organised, sophisticated fraud, says CRIF’s Sara Costantini.
Surge in ghost broking spooks insurance sector
Ghost broking fraud is surging via social media and identity re-use, leaving victims exposed and underlining the need for stronger cross‑sector intelligence.
Insurance fraud no longer a sideline issue
As insurers embed fraud expertise across claims operations, and technology takes on more of the routine screening, collaboration is becoming a competitive advantage.
Insurance document fraud moves upstream
Document fraud is moving beyond claims and into underwriting as AI gives fraudsters new ways to exploit insurers.
The changing face of insurance fraud
Inflated claims still drive the losses, but fraudsters have gone digital. AI, deepfakes and virtual accidents mean fraud detection now relies as much on judgement as on algorithms, finds Martin Friel.
From AI adoption to AI control: how can insurers scale with confidence?
How insurers can avoid AI fragmentation, moving from pilots to controlled, enterprise-wide AI that actually delivers value
Voice channels: the hidden front door to fraud
Criminals are increasingly targeting telephony channels as a gateway to wider fraud activity. But how can insurers use this intelligence to stay one step ahead?
Telephony data is your secret weapon against fraud
Real-time phone-number intelligence gives insurers a decisive edge in detecting fraud before it escalates.
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers…
Telephony channels: are insurers missing fraud signals?
Laura Miller examines whether insurers are making the most of the fraud intelligence hidden in customer calls.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.
Making AI work in insurance
How insurers can build confidence in AI, identify high-value use cases and create a foundation for wider adoption.
What practical AI adoption looks like for insurers
The potential of AI is different for every insurance business, but there are practical steps firms can take to unlock that value.
Instant claims: making straight-through processing a reality
The shift to instant claims is transforming insurance payments. But technological, regulatory and cultural hurdles stand in the way.
Roundtable: Can commercial insurers crack the fraud conundrum?
Insurers, brokers and fraud experts discussed the challenges of better data sharing, earlier detection and stronger cross-market cooperation.
Will Excel survive the insurance pricing revolution?
Insurers are modernising pricing, yet spreadsheets dominate workflows. Why hasn’t Excel gone away?
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
Blog: Why cybersecurity alone isn’t enough to protect SMEs
As cyberattacks grow in frequency and sophistication, Gavin Shillito, cyber underwriter at rrelentless, explores why cybersecurity measures alone are rarely enough to protect SMEs, and how a proactive, resilience-first approach can help businesses…