Claims
This month in Post: Thomas Cook-up
In a week that was dominated by personal injury fracas, the revelation that Thomas Cook self-insured against all but the “very largest” PI claims may well take the cake for biggest botch up.
Thomas Cook personal injury fund unlikely to provide full compensation, lawyers warn
A government scheme due to be set up to pay the personal injury claims of Thomas Cook customers is unlikely to be sufficient to provide claimants with full compensation and may be open to abuse if appropriate safeguards aren’t put in place, lawyers have…
Aviva pushes for tighter solicitor regulation as it claims CMCs are making a mockery of the system
Solicitors must declare the source of their claims leads, Aviva has challenged, as research shows a tiny fraction of nuisance calls have the legally-required customer consent.
RSA UK reveals £8m restructuring for Q3 amid cost cutting
RSA UK has booked £8m in restructuring charges for the third quarter, as overall the group reported its operating profit was up.
Analysis: Under the skin of Lloyd's Blueprint One
Lloyd’s has published Blueprint One: the first of a number of ‘blueprints’ it intends to produce over the coming years as it overhauls the market for the 21st century
Roundtable: Cyber - the next big opportunity in personal lines
Cyber has been long-touted as offering insurers and brokers a huge opportunity in commercial lines – from SMEs to corporates. But as individual consumers become ever more aware of their vulnerability to data breaches and cyber attacks, an equally large…
Top 30 Asia Insurers: A volatile year
2018 was a volatile year for Asian insurers with the majority of them posting declines in gross written premium or sluggish growth. Christie Lee, senior director of analytics for Asia-Pacific at AM Best, explains the challenges they are facing.
Insurer reserving in PRA’s crosshairs
Reserving has been reiterated as a key area of focus for the Prudential Regulation Authority, as the regulator suggested it could use its “formal powers” if insurance firms fail to meet standards.
Interview: David Walsh, CFC Underwriting
A child of the dot-com boom, CFC Underwriting has now left its teenage years behind as it enters its twentieth year as one of the pre-eminent specialist managing general agents in the London market. CEO David Walsh spoke to Jonathan Swift about the …
Thomas Cook only took out insurance cover for ‘very largest’ personal injury claims
The government has pledged to set up a statutory compensation scheme for Thomas Cook customers, after it emerged the travel company only took out cover for the “very largest” personal injury claims.
MoJ defends position on access to justice for children amid whiplash criticism
Exclusive: The Ministry of Justice has defended itself over a "loophole" in whiplash legislation that lawyers and trade bodies argue could leave the majority of children injured in road traffic accidents without access to compensation or representation.
Fire Protection Association calls for a quick ban on combustible cladding in all high risk residencies
The government must work quickly to make changes to building regulations and ban combustible cladding in all high risk residencies, the Fire Protection Association has urged.
Car crash repair costs up 4% in first half of 2019
The average cost per motor repair has reached £1919, research company Trend Tracker has calculated.
Hiscox reserved $165m to cover Dorian, Faxai and Hagibis claims
Hiscox has reserved $165m to cover claims from Hurricane Dorian and Typhoons Faxai and Hagibis, while reporting it expects to see fees and profit commissions dip $25m this year.
Swiss Re suspends share buy-back programme as nat cats bite
Swiss Re has cancelled a share buy-back programme, following a hit from natural catastrophes, capital deployment and the suspension of Reassure's initial public offering.
This week in Post: Carnival spooks
This week, some Post colleagues and I attended CFC Underwriting's annual Halloween party. The theme this year was carnival, and accordingly, the party was full of clowns, fortune tellers and more than the odd Joker.
Government takes aim at mobile phone road safety loopholes
The government will seek to tighten the law around the use of handheld mobile devices on the road, but will not extend a ban to hands free use.
Whiplash reforms timeline in 'grave doubt' as general election looms
With an early general election on the cards, the industry has raised concerns over the planned implementation of whiplash reforms in April.
Smithers Purslow acquires Byrom Clark Roberts
Surveyor Smithers Purslow has bought Byrom Clark Roberts.
Claims Apprentice 2020 – sign up now to take part in series two
After a phenomenally successful first series Insurance Post is delighted to say that we have teamed up with law firm Kennedys again for a second series of The Claims Apprentice in 2020.
Paul Fox joins Delta Claims Services as head of claims management
Delta Claims Services has appointed Paul Fox as head of claims management.
Munich Re, Allianz and Zurich to discuss the management of unstructured data in claims during Post webinar
Insurance companies are dealing with increasing volumes of digital media associated with claims initiation and claims investigation processes.
Roundtable: Vulnerable customers: how does technology deliver fairer claims outcomes?
The FCA continues to be concerned about the problems faced by vulnerable customers. The regulator is expected to soon unveil a consultation to provide clarity on expectations of firms. Experienced claims handlers will play a key role in helping insurers…
Aviva's Andrew Morrish on claims transparency and strengthening trust
Although some reports suggest the number of nuisance calls is falling, Aviva's consumer research found that 70% of Brits said they had received a nuisance call or text in the past seven days, with 36% of those who received a cold call or text saying they…