Claims
MGA satisfaction with claims processes hits new low
Clyde & Co’s 2025 MGA Opinion Report has found that managing general agent claims management process dissatisfaction has worsened over the past two years.
Eight pillars for setting the standard for insurance service excellence
Sompo’s UK head of client management Stephanie Green and its UK head of distribution Allan Murley advocate that delivering exceptional service to both clients and broking partners is pivotal to build trust, deepen relationships and ensure sustainable…
Supreme Court to decide if insurers can keep furlough ‘windfall’
The Supreme Court has granted policyholders permission to appeal the issue of furlough payments in relation to Covid-era business interruption claims.
Insurers upping their female football game
To ensure the Lionesses are in peak form to win the Euros 2025, Damisola Sulaiman examines the strides that have been made to insure female footballers plus what more must be done in insurance innovation and partnerships with sports organisations.
Gang of eight convicted after ‘largest’ nuisance call case
Eight men have been convicted of unlawfully accessing and obtaining one million people’s personal information from vehicle repair garages to generate potential leads for personal injury claims.
Dispute over medical agency transparency rumbles on
The thorny issue of medical reporting costs in personal injury and clinical negligence claims has resurfaced, following the judgement in JXX v Archibald, and it now seems we’ll have to wait until the end of the year before we get clarity on the subject.
Farming under pressure: how insurers are stepping up
The latest episode of the Insurance Post Podcast digs deep into the evolving role of insurance in agriculture and features Charlie Yorke, propositions manager for farming at NFU Mutual, and Steve Smout, head of agriculture at McLarens.
How insurers can help the Lionesses roar
Just ahead of England heading off to Switzerland in the hope of winning their second UEFA Women's Euro championships, Imogen Mitchell-Webb, partner & head of sport at law firm HF, explains what insurers can do to support the future of female sport.
Claims and Fraud Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Insurance Post Claims and Fraud Awards.
Big Interview: Michael Lee, First Central
Michael Lee, CEO of First Central sits down with Scott McGee to run through the company’s transformation over the last few years, why he won’t be rushed into growing the home and motor books, and the potential of new investment.
Diary of an Insurer: EFI Global’s Leanne Brumby
Leanne Brumby, principal environmental consultant for EFI Global, part of Sedgwick, educates the market about perfluoroalkyl and polyfluoroalkyl substances, walks her dog, conducts site visits and manages customers’ expectations when it comes to large…
How court’s credit hire ruling will impact insurers
Graeme Mulvoy, partner at law firm HF, has revealed the short-term and likely ongoing impact for the insurance industry of last week’s Court of Appeal decision that credit hire organisations are responsible for the costs of unsuccessful litigation.
RSA’s Norgrove warns insurers alone can’t solve climate losses
RSA UK and International CEO Ken Norgrove has warned that insurance alone can’t solve climate-linked losses, urging the industry to have greater focus on resilience, adaptation, and stronger construction rules.
How and why businesses should embed sustainability in procurement
View from the Top: Patrick Piggot, head of procurement at Markerstudy Group, looks at the benefits of sustainable procurement and how companies can ensure they’re hitting the mark.
The power of integrated insurance data
From claims records to customer interactions, insurers are drowning in data. Yet many struggle to transform this wealth of information into actionable insights.
NFU Mutual CIO predicts AI decision-making within decade
NFU Mutual chief information officer Tim Mann has argued that artificial intelligence will be making decisions in underwriting, claims and pricing within the next 10 years.
Insurance risks of Labour’s housebuilding plans
The latest Insurance Post Podcast covers the insurance implications of Labour’s pledge to build 1.5 million new homes in five years – a target that raises major questions around construction safety, cost inflation, and long-term resilience.
Insurers seek alternative subsidence solutions to avoid backlash
Insurers are looking for alternative subsidence solutions to avoid “damaging headlines”, according to Innovation Group managing director John Watson.
Air India crash claim could reach around £150m
The fatal crash of Air India flight AI171 on Thursday (12 June) is expected to cost the insurance industry more than $200m (£147.2m), more than the direct written premium for aviation in India, according to analysts GlobalData.
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Diary of an Insurer: Aviva’s Katriona Cunningham
With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.
Allianz makes £200k saving after butchered claim
Allianz has saved £200,000 after a complex injury claim was dropped due to the discovery of contradictory surveillance footage and social media evidence.
M&S attack proves public-private cyber risk pool is required
Editor’s View: The cyber attack against M&S shows insurance alone can’t swoop in to save the day when cyber criminals attack major retailers, so the government must partner with providers now to ensure national resilience, argues Emma Ann Hughes.
From manual to tech-driven: The case for reinsurance automation
AI represents the next evolution in reinsurance management, with capabilities that extend far beyond basic automation.