Claims
Telematics must move from pricing risk to preventing it
Liam Parker, telematics and first notification of loss manager at Winn Group, explores how insurers can move beyond pricing to use telematics and behavioural data to prevent collisions, improve claims outcomes, and foster safer driving.
Diary of an Insurer: Ticker’s Rachel Green
Rachel Green, fraud manager at connected motor insurer Ticker, catches the "bad guys", digs deep into the data, judges developments shaping the industry, trains the in-house AI fraud detection system, and ends the week with a trip to a tumble class.
Aviation losing money despite being ‘safest it’s ever been’
At the Marsh Aviation Summit, aviation underwriters lamented a lack of infrastructure investment and low profits, despite safety levels being as high as ever.
Intact calls for improved flood resilience products
A study has called for more sophisticated flood protection products for commercial properties, warning that millions of buildings are facing increased flood risk across the UK.
Supreme Court confirms £1bn furlough win for insurers
Insurers can rejoice today (22 April) after the Supreme Court rejected the policyholder appeal surrounding furlough payments relating to Covid business interruption claims.
Insurers urged to act now to avoid spiralling property repair costs
Verisk’s head of property, Ben Blain, has urged insurers to “act early” to soften the potential blow of increasing property repair costs stemming from the Iran War.
MGAA’s Keating on missed opportunities
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Diary of an Insurer: Davies’s John Salt
John Salt, group chief product officer at Davies, is steering artificial intelligence governance and consolidating claims systems while still finding time for family curry nights.
Last lockdown claims ends a defining era for insurance
View from the Top: Karl Helgesen, COO at Intact Insurance, reflects on the lasting impact of Covid-19 on the insurance sector, as the limitation period for for lockdown claims comes to an end.
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
60 Seconds With… David Homer, QuestGates
David Homer, head of major and complex loss at QuestGates, talks resilience, racing rigs and why freshly ground coffee is non-negotiable.
Turning breed & age risk data into smarter pet insurance decisions
In a fast‑growing UK pet insurance market, understanding which pets drive the highest costs and why is no longer optional. This blog sheds light on which dog breeds drive the highest claims costs, the top five breeds by medical condition and why young…
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.
How to effectively estimate commercial rebuild costs
This eBook explores the importance of accurate rebuild cost estimation, analyses the factors driving underinsurance across the UK, and provides recommendations for insurers to best equip themselves with the tools and insights to close the gap.
Why insurers are losing sleep over risk convergence
Risks from climate volatility, liability pressure and cyber exposure rarely happen in isolation. David Reynolds, head of risk engineering and surveys at RiskSTOP, explains why converging threats are becoming harder to manage.
Storm Goretti losses estimated at £417m
Perils has updated its industry loss estimate for Storm Goretti, also known as Elli, increasing its initial prediction from €467m (£407m) to €479m.
Environmental and pollution liability risks escalate in Iran conflict
Crawford & Company has warned attacks on commercial vessels around the strait of Hormuz are leading to an increase in environmental and pollution liability risks for the marine insurance sector.
Axa nabs DLG’s Milliner for new claims role
Axa Insurance UK has appointed Martin Milliner to the new role of chief claims transformation officer, following the merger of the provider's retail and commercial arms in the UK.
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
Ex-Met officer admits role in crash-for-cash fraud
A former police officer who fled the UK before being extradited has pleaded guilty to his part in a scam where fraudulent personal injury claims were made after deliberate vehicle crashes.
How 3D inspection tech is transforming insurance
How advances in inspection technology, including the integration of drone imagery with ground-based Lidar scanning, are giving insurers unprecedented visibility of assets and buildings is examined by Rachel Gordon.
McLarens makes more changes at the top
A year after McLarens reshaped its senior team, the loss adjuster has made more changes to the top team as it aims for expansion and to “build on strong regional momentum.”
The future of insurance payment processing: AI, automation and beyond
Imagine a world where insurance payments are processed within minutes, fraud detection happens in real-time, and customers never face delays in claim payouts. This blog explores how emerging technologies are transforming insurance payment processing and…