Claims
Lucy Woods appointed CHO chair and Peter Gomes interim CEO
Lucy Woods, CEO of Ax Group – formerly known as Accident Exchange – has been appointed chair of the board of the Credit Hire Association, following the departure of Kirsty McKno who stepped down in November.
Editor's comment: 2020 a year of uncertainty
Humans are not designed to cope well with uncertainty.
Spotlight: Cyber: How have cyber risks changed since the Covid-19 pandemic started?
With millions of UK employees forced to work from home during the Covid-19 lockdowns, organisations are more aware than ever of the cyber risks they face. But, while many expect this to push up demand for cyber insurance, the new landscape could also…
Spotlight: Cyber - Unlocking opportunities for insurers and brokers in a shifting market
In today’s evolving cyber marketplace, insurers and brokers need to use this opportunity to offer new cyber insurance products and solutions to customers to help them assess and mitigate potential risks to their business
Supreme Court clarifies arbitration bias in Deepwater Horizon Chubb ruling
The Supreme Court has dismissed an appeal in the case of Halliburton v Chubb Bermuda Insurance, ruling in favour of the insurer on an arbitration issue in a Deepwater Horizon case.
Blog: Lloyd’s and the London Market, your time has come
With Lloyd’s, London market and wholesale broker accountability drawing the regulator’s attention in recent weeks, Michael Sicsic, managing director of Sicsic Advisory and former Financial Conduct Authority head of retail general insurance supervision,…
Axa blames Lockton errors in defence to property developer's fire claim
Axa has blamed Lockton for issuing an incorrect certificate as the insurer estimated its liability for the damage portion of a property claim at £541,000 rather than the £1.7m being sought by property investor Aubrey Weis in a High Court action.
Blog: Building a more sustainable approach to motor claims
Before the 2012 London Olympics, the BBC aired a mockumentary following the challenges of the Olympic delivery team. In the series, Twenty Twelve, the 'head of sustainability' was portrayed as a joke. Fast forward to 2020 to forest fires, floods, ocean…
Spotlight: Sustainability - The impact of modern methods of construction on insurers
Modern methods of construction may be a solution for the UK housing crisis but what risks do insurers face? Michael Smale, senior associate at Kennedys and Chris Butler, partner at the firm explore the risks across all stages of the construction process…
Spotlight: Sustainability: Modern methods of construction
As the drive to a greener, more sustainable housing market continues so modern methods of construction are increasing in both popularity and usage. This drive is coming from a combination of government policies, consumer demand and also from within the…
Cold call claims fraudsters come up with fresh scam, insurers warned
Exclusive: Cold calling fraudsters have contrived another method of targeting policyholders to make fake claims in what insurer LV told Post it believes is a twist on previous scams.
Take part in Post's Adas survey 2020
Post, in association with National Windscreens, invites industry professionals to take part in our latest Adas survey.
Bobby Gracey joins Charles Taylor as global head of fraud
Charles Taylor has appointed Bobby Gracey, the chairman of the Chartered Institute of Loss Adjusters’ anti-fraud committee, as global head of fraud.
Blog: Replacement vehicle services - building a stronger customer journey
While many of us work from home, looking out of our windows it’s hard not to spot the rising number of vans and other light commercial vehicles on our roads. James Roberts, business development director for insurance at Europcar Mobility Group UK, argues…
FCA urges Lloyd's and London market insurers to behave 'ethically' in face of Covid-19
The Financial Conduct Authority has written to Lloyd’s and London Market insurers instructing them to “behave ethically and responsibly in the way they treat their customers, their employees and their counterparties” during the pandemic.
Briefing: "Alexa, do voice assistants have a future in insurance?"
As Confused launches an Alexa Skill that allows customers to get quotes from their Amazon Echo, Post content director Jonathan Swift asks other insurers about their experience of voice assistant technology to see if it is merely a gimmick - or has a…
Insurers told soul-searching, not superficial projects, will improve industry's reputation
Insurance companies must ensure they are “purpose-led” in order to restore the sector’s reputation, Blueprint for Better Business CEO Chris Wookey told members of the Worshipful Company of Insurers last week.
False job fraud: The crooks capitalising on Covid unemployment
Under the weight of coronavirus curtailment the UK unemployment rate has hit 4.8%. Crafty criminals are capitalising on unsuspecting job hunters to ‘phish’ personal information and commit insurance fraud.
PWC pulls Slater & Gordon into £63m Watchstone case
PWC has filed a claim against Slater & Gordon as it brought out its defence in the legal dispute with Watchstone, which is seeking £63m in damages from the accountants for alleged breaches of contract, confidence and fiduciary duty as well as conspiracy.
Orient Express: What if the Supreme Court goes against precedent in the FCA BI test case?
During the High Court hearing of the Financial Conduct Authority’s business interruption test case, the regulator argued that reversing the judgment in the historic Orient Express case would “restore sanity”. If the Supreme Court chooses to overrule the…
180 years of Post: Lloyd’s - Two decades of trauma
As Post celebrates 180 years, David Worsfold takes a look at the years of scandal, losses and court cases that hit the Lloyd’s of London market from the mid-1970s onwards and ask what today's insurers can learn from them.
Insurers urge MOJ for an early Christmas present of the rules for the whiplash portal
Insurers have urged the Ministry of Justice to release the rules for the whiplash portal as soon as possible, after delays earlier this year.
Supreme Court BI judgment deadline uncertain
The Supreme Court judges overseeing the Financial Conduct Authority's business interruption test case have pledged to work quickly but there is no certainty on when policyholders and insurers will get a decision.
Insurers must improve internal fraud team collaboration to join the dots, conference hears
Internal collaboration among fraud teams is important when fighting fraud, experts said at Post's Claims and Fraud summit.