Claims
Q&A: Lisa Bartlett, Crawford & Co
Following her appointment as chief operating officer for international operations at Crawford & Co, Lisa Bartlett explains to Tom Luckham how she plans to balance this with her dual role as president for UK & Ireland.
Ombudsman expects complaints about hollowed out insurance
The Financial Ombudsman Service is bracing for more complaints next year from consumers who didn’t realise cheaper insurance premiums often result in reduced cover.
’Tis the season to receive claims about Christmas parties
Ho ho ho, it’s the season when alcohol flows and employees let their hair down after a busy year. Frances Stebbing explores what cover employers should have in place to ensure that Christmas parties don’t cause financial headaches.
Why winter weather should pull insurers and contractors together
Ben Blain, property manager at Verisk, urges insurers and contractors to look at their respective schedules of pricing to prepare for the worst weather extremes of winter.
Why insurers should reassure policyholders about AI
Roi Amir, CEO of Sprout AI, explains why insurers need to show policyholders they can trust artificial intelligence.
60 Seconds With... Kelly Lane, Clegg Gifford
Kelly Lane, operations director at Clegg Gifford, on why remaining teachable is the secret to success plus how she would like to attend the Quidditch World Cup.
Motor insurers with the happiest customers revealed
Data analysis: Fairer Finance’s latest consumer survey shows Audi, NFU Mutual, BMW, Santander, and By Miles have the happiest motor insurance customers and digs into the reasons why they are more cheerful than most.
Q&A: Will McAllister, Guidewire
Will McAllister, senior vice president and managing director of EMEA at Guidewire, shares the software provider’s plan to do more business in the UK plus how insurers can now launch new products in a few hours.
Making sure insurers aren’t left high and dry with stranded assets
As we transition to a low carbon economy, Simon Konsta, disputes partner at international law firm DAC Beachcroft, explores the risk of stranded assets, which affect insurers both in terms of investment and claims.
Big Interview: ManyPets’ UK CEO Luisa Barile and co-founder Steven Mendel
Following a difficult period where ManyPets pulled out of the Swedish market and paused sales in the US, newly appointed UK CEO Luisa Barile and co-founder Steven Mendel sat down with Scott McGee to talk through the provider's plan to get the UK business…
Low-carbon materials and the problem of betterment
With COP28 kicking off this week, Nick Turner, head of surveying at Woodgate & Clark, considers the current choice of low-carbon materials in building repairs and the problem of betterment.
How insurers dodged a bullet over storm Ciarán
Tegwen Gabb, senior weather and climate analyst at Eurotempest, reveals how close the UK insurance industry came to sustaining one of its largest insured losses of all time from storm Ciarán.
Pete Allchorne elected Foil president
Pete Allchorne, partner at DAC Beachcroft, has been elected president of the Forum of Insurance Lawyers.
Brace yourself for claims following Black Friday
Ahead of Black Friday on 24 November, Sophie King examines the impact that challenges affecting the global supply chain could have on product recall and liability claims for insurers.
Podcast: How inflation and the Consumer Duty transformed insurance in 2023
How inflation and the Consumer Duty resulted in premiums increasing, cover stripped back and product supply shrinking in 2023 is the focus of the latest Insurance Post Podcast.
CII’s Suzi Rackley asks if it’s enough to Build Back Better
Trade Voice: Suzi Rackley, client director at Howden Private Clients and member of the Chartered Institute of Insurers’ broking board, argues the industry needs to push beyond Build Back Better to ensure the UK is flood-ready by 2039.
60 Seconds With... Woodgate & Clark’s Glyn Brookes-Humphrey
Glyn Brookes-Humphrey, director of regional operations at Woodgate & Clark, reveals he would love to be a hunchback lawyer in Tudor times and why he doesn’t take anything or anyone for granted.
Jail time for claimant who forged daughter’s birth certificate
QBE Insurance, along with Keoghs, have successfully pursued 20 counts of contempt against a claimant who falsely claimed damages of £600,000 following a workplace accident.
Why AI use in insurance legal services is set to accelerate
Simon Murray, head of insurance business services at DWF Law, explains why the use of AI in legal services could soon accelerate.
IFB reveals how AI has sped up detection of fraudulent claims
One year on from launching its AI counter-fraud solution, the Insurance Fraud Bureau has revealed how the tool has “elevated” the sector's fight against fraud.
Managing underinsurance risks and valuations
Analysis: As inflation continues to be an issue across all lines of insurance, Sam Barrett explores how brokers can use AI to manage underinsurance risk and valuations.
Ageas reveals it is developing an AI claims assistant
Tom Quirke, chief actuary at Ageas UK, shares how the personal lines insurer is already ensuring humans and AI work in synergy to allow agents to focus on meaningful relationships with customers.
How holograms and synthetic IDs are transforming fraud
Joe Stephenson, director of digital intelligence at insurtech Intertel, on the future of insurance fraud and how holograms in the courtroom could help catch more criminals.
Sedgwick appoints Neil Gibson as UK CEO
Sedgwick has promoted chief operating officer Neil Gibson to the position of UK CEO.