Claims

Navigating record claims in the generative AI era

As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.

Time to deepen ties with the National Emergencies Trust

Jonathan Clark, past president of the Chartered Insurance Institute and a trustee of the National Emergencies Trust, explains why insurers should collaborate to create a more resilient society that recovers not just economically but also socially and…

Diary of an Insurer: Gary Clift of McLarens

Leading the Heathrow-based aviation survey team at McLarens Aviation means claims manager Gary Clift’s days are never dull as he deals with engines ingesting big birds, unpicking what has pushed up the cost of aircraft recycling and a lightning strike…

Time to peel back credit hire assumptions

Following AND-E and Keoghs securing significant saving on a credit hire claim, Clint Milnes, group chief operating officer at Winn Group, argues temporary replacement vehicle providers are often misunderstood and offer vital mobility support to millions…

A new era for justice in Northern Ireland?

Trade Voice: Cathal O’Neill, president of the Forum of Insurance Lawyers Northern Ireland and a partner at Carson McDowell, examines proposed changes to legal reforms in Northern Ireland.

Claims service improves but regional delivery varies

The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…

Diary of an Insurer: Gallagher’s Ayshea King

Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.

Q&A: Andy Hutchinson, Turvi

Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.

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