Claims
Giving AI arms and legs to move insurance forward
At a recent webinar hosted by Insurance Post in association with Hyland, insurers explored how agentic AI could reshape underwriting, claims and fraud – and the challenges of keeping humans in the loop. This article explores several key themes that…
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims. In this blog, Simon Hoskin, director of accident and health at Gallagher Bassett, explains how insurers can prepare for older…
Spotlight: Insurance fraud 2025
Based on the results of the 2025 Fraud survey, this year’s Fraud Spotlight series explores how insurers are shifting fraud prevention earlier in the customer journey, breaking down silos between underwriting and claims, and collaborating across sectors…
Motor premiums decrease for third straight quarter
Motor insurance premiums have dropped each quarter so far in 2025, according to the Association of British Insurers’ latest tracker.
Aon expects new AI tool to cut claims resolution time by up to 20%
Aon is targeting a 10 to 20% improvement in its claims resolution time in the first year of deployment of its new artificial intelligence claims tool.
Is claims service the new battleground in a softening market?
Trade Voice: Richard Napoli, chair of the CII Claims Community board and UK claims and legal services director at Markel, looks at how insurers can differentiate themselves as competition heats up.
UK cyber insurance claims hit £197m in 2024
Insurers paid out £197m to the UK businesses hit by cyber incidents in 2024, according to data from the Association of British Insurers.
Mutual calls for cash from members following Grenfell fallout
Wren Insurance Association, which specialises in insuring architectural firms, has demanded more money from its members as it continues to struggle with claims relating to the Grenfell tragedy back in 2017.
Diary of an Insurer: Arch’s Adam Waterstreet
Adam Waterstreet, claims relationship manager for Arch Insurance’s UK regional division, balances homeworking with time spent in the Birmingham office and on the road visiting colleagues, brokers, and attending industry events.
Motor insurers can’t tackle professional enablers of fraud alone
View from the Top: Clare Lunn, group head of fraud at Markerstudy, argues the industry needs the help of regulators and law enforcement to clamp down on professional enablers of fraud.
How insurers are helping sneakerheads cover their kicks
Once purely functional footwear for athletes and soldiers, Tom Luckham explores how sneakers have become an investment asset, prompting insurers to adapt their offerings to protect the prized collections of a new generation of collectors.
Can insurers keep their climate promises?
Whether insurers are truly delivering on their climate commitments or just talking a good game is explored in the latest episode of the Insurance Post Podcast.
Claims inspector fined for sexual message to former claimant
An insurance claims inspector has been fined for sending an inappropriate sexual message to a former claimant on WhatsApp.
Scope of mandatory mediation will ‘inevitably’ expand
Ian Davies, head of liability at Kennedys, has told Insurance Post the scope of mandatory mediation in insurance litigation will eventually have to expand to reduce court backlogs.
Belfor calls for clarity in claims data collection
Managing director of Belfor UK Hein Hemke has argued insurers must communicate the purpose of added data collection as they make the claims process more data-driven.
CEO voices – A Sollers interview series: Interview with Ken Norgrove, CEO of Intact Insurance
Climate change is the top challenge. Reinsurance, nature-based solutions, and AI in pricing and claims are key. Success lies in blending tech and people. This article explores how digital claims, broker ties, and commercial lines can boost UK market…
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
McLarens urges ‘broader look’ at subsidence solution sustainability
Duncan Hamilton, subsidence lead at McLarens, has argued “a broader look” at subsidence solutions is needed, considering factors such as sustainability and resilience.
Q&A: Haris Khan, Novee
Haris Khan, CEO and co-founder of Novee discusses how the firm will execute its mission to solve efficiency and data visibility challenges for underwriting technology.
Is home insurance fit for the future?
How the growing number of claims from floods, fires, and faulty technology has put traditional home insurance policies to the test is the focus of the latest Insurance Post Podcast.
ABI pressed to make insurers cover subsidence for 10 years post-claim
The Association of British Insurers has been called on to specify insurers maintain clay shrinkage subsidence cover for 10 years after repairs in its guidance.
SMEs lose faith in growth and their insurers
Small and medium-sized business confidence fell to historic lows in the second quarter of 2025 – and their trust in insurers weakened alongside it.
FCA reveals pendulum swing in Gap payouts
The latest Financial Conduct Authority data for fair value measures has shown that, following regulator intervention, more money is being paid out in Guaranteed Asset Protection insurance claims than is coming in through premiums.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.