Luke Exford has replaced John Evans as president of the Chartered Institute of Loss Adjusters. He spoke to Post about how the body maintains standards amid technological change.
Geo's CEO Paul Dilley talks about a recent traumatic experience and how his ordeal raises questions on how insurers can improve the claims management process.
Insurers are increasingly hiring teams of loss adjusters to handle claims in-house, rather than outsourcing to a third-party firm. Post looks at this trend and whether it represents part of an established cycle
Energy sector technology company Geo is trialling its leak detector and preventer, Waterlock, with a "top 10" insurer.
I usually love the month of January. My birthday falls in this month as well as several other family birthdays and, while others are facing a dry January, I usually manage to have a good celebration.
Despite the buildup - amber warnings, train winter timetables, and inevitable delays getting to work - insurers will be grateful of today’s mere smattering of snow.
After short-listing 30 talented candidates for interview, we can finally reveal the six successful claims professionals that have been selected for the first series of Claims Apprentice.
Watchstone has ring-fenced £50.2m in anticipation of a costly court battle with Slater & Gordon later this year.
National Accident Helpline Group’s first wholly-owned law firm will start trading in April.
Insurers have been forced to defend how they handled non-recent child abuse claims, in the latest stage of a high profile inquiry
How do passengers 'use' motor vehicles? Ozlem Gurses, reader in insurance and commercial Law at King’s College London and British Insurance Law Association committee member, explains how the law sees this question when it comes to insurance.
The regulator expects its claims reporting proposals to cost the industry between £7.5m and £10.5m in one off compliance costs.
The city watchdog has launched a consultation to address potential 'poor product value' in general insurance.
Digital Partners, the Munich Re-owned insurtech facilitator, has revealed its intention to expand into Asia after hitting £100m gross written premium in Europe and America.
Diversity topped the agenda this week with Post exclusively revealing that the Association of British Insurers is backing an ethnicity pay gap reporting proposal.
As head of pricing for Buzzvault, Paul Vinten is keen to unleash his inner data scientist on the firm's new product and see which rabbit hole the figures might take him down.
Lemonade reduced its loss ratio to 99% in Q4 of last year, despite exposure from the California wildfires.
Exclusive: The Chartered Insurance Institute has launched a dedicated professional body for people who work in claims.
In order to carry out his risk consultant role at Aviva Simon Norton has had to gain a license to fly drones.
Ageas will cease writing new business for Vauxhall from May this year.
Unpredictable climates mean the industry is facing an increase of surge events and pressure to handling them effectively and efficiently. Jonathan Davison, strategic development director of the British Damage Management Association, shares his view on…
Telematics has been proven to provide incentives for safer driving and help lower premium for customers but Penny Searles, CEO of Smart Driver Club, believes insurers are missing a trick when it comes to the data this technology puts at their fingertips.
To celebrate the 25 years of the British Insurance Awards. Post caught up with a host of winners of the Young Achiever of the Year Award
Exclusive: We Go Look co-founder Robin Roberson (formerly Smith) has left her role as CEO of the company.