Claims
Big Interview: Jeremy Hyams, Claims Consortium Group
Claims Consortium founder Jeremy Hyams talks about his unconventional route into insurance, why he has returned as CEO, and how technology is set to transform the way claims are managed.
Winn slashes resolution times by 85% with ADR
Winn Group has announced alternative dispute resolutions have allowed it to cut down case times from 300 days to just 19.
Third of UK drivers scared to claim on insurance due to ongoing cost concerns
Motor insurance costs have become a major source of anxiety for UK motorists, with 35% of policyholders now afraid to make a claim for fear of pushing up prices. This content outlines why UK drivers remain some of the most hesitant in Europe to use the…
AI that could hit insurers with wave of court cases launches
Artificial intelligence-powered claims technology that its creators believe could lead to a surge in insurance disputes reaching the courts will be made available directly to consumers by the end of this month, Insurance Post can exclusively reveal.
Bodyshop skills crisis threatens claims service levels
Without coordinated action across industry, education and government, the pressures posed by the UK’s accident and repair sector losing 1,700 workers a year will intensify, the Institute of the Motor Industry has warned.
Penny Black’s Social Diary: IFB’s birthday and Aviva’s balls
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Allianz launches inaugural insurance trust benchmark
Allianz UK has launched Trust Issues, a benchmarking report analysing consumer and SME trust in the insurance sector.
Specialist repair shortages reshape complex claims
Tim Evershed examines how skills shortages, material constraints and rising demand are forcing insurers and loss adjusters to rethink how they manage complex, specialist property repairs.
Getting started with outcome-as-a-service
The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can…
60 Seconds with... Weightmans’ Kieran Jones
Kieran Jones, head of insurance at Weightmans, is feeling lucky, can't stand changing the bed, and would love an invitation to see the Ashes test in Australia.
Ecclesiastical promotes trio in leadership rejig
Ecclesiastical Insurance has promoted three executives as it looks to strengthen its operational resilience, church business and claims functions.
Motor and pharma recalls increase as overall total falls
The number of product recalls across Europe fell by 17.4% in the first quarter of 2026, marking the steepest quarterly decline since the height of the Covid-19 pandemic, according to data from Sedgwick.
Diary of an Insurer: Swiss Re’s Leo Dixon
From winter storm-driven flight delays, to early morning sea-air walks in Poole and artificial intelligence-driven Claims Reimagination sessions, Leo Dixon, global head of claims for property and casualty reinsurance at Swiss Re, shares why there’s no…
Experience within London Market claims teams drops
A Lloyd's Market Association survey has found a reduction in experience within claims teams within the market.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.
Aggregator bosses plead for access to standardised claims data
The CEOs of Compare the Market, Money Supermarket and Confused have all pleaded with the government to help aggregators standardise claims performance data.
Protecting heritage in a warming world
Jo Whyman, director of risk management at Ecclesiastical, explains how climate change is creating a new challenge for the owners, trustees and charities who steward our historic buildings.
Diary of an Insurer: Axa’s Chris Walsh
Chris Walsh, commercial claims director of Axa UK, enjoys time with his two sons, reflects on a comedian-led campaign challenging perceptions of insurance careers and contemplates the evolving role of claims in a risk-driven industry.
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to…
The performance gap: Why operating models define competitive outcomes in insurance
The question facing every insurance leadership team is the same: is our operating model ready for what comes next? This whitepaper explores why the performance gap is not primarily a technology problem but an operating model one and how insurers can…
Minster Law reports 230% uptick in alternative dispute resolution
The motor claims insurance industry should become more proactive with using alternative dispute resolution (ADR) to cut costs and court waiting times, says Minster Law’s chief commercial officer Paul Taylor as the law firm reports a 230% year-on-year…
Why the first year behind the wheel is the most dangerous
View from the Top: Owen Morris, Aviva’s CEO of UK personal lines, argues for the role telematics has to play in levelling the playing field for young drivers.
Throwback Thursday: Manchester bomb blast
Insurance Post’s Throwback Thursday steps back in time to July 1996 to remind you what was going on this week in insurance history when insurers were counting the cost of the Manchester bomb blast.
British Insurance Awards 2026 winners revealed
Triple winner QBE was crowned General Insurer of the Year and Dame Sue Langley, the Lady Mayor of the City of London, picked up the Achievement Award at the 2026 British Insurance Awards last night (8 July).