Claims
Aviva faces libel lawsuit from personal injury medical expert
Aviva has been accused of telling alleged “untruths” about a medico-legal expert in a bid to drive down claims pay outs, documents supplied to the High Court show.
Fully Comp episode 6: How can the insurance industry better support vulnerable customers to tackle mental health inclusivity?
Welcome to episode six of Fully Comp, Insurance Post’s new video series tackling some of the biggest issues in insurance.
Blog: Working from home - the insurance risks
The mass migration to working from home may well result in a wave of claims for back pain, mental health, stress, and repetitive strain injuries, warns BLM head of casualty Simon Jones.
Aviva, Canopius and Tesco Underwriting discussed whether social distancing has killed off traditional insurance contact centres
What does the future hold for traditional insurance contact centres?
Briefing: BI test case verdicts and appeals broken down – In pursuit of clarity
As the search for lesser-spotted clarity continues, simple confirmation from the regulator on which business interruption wordings are being contested, and by who, is a welcome aid.
Amanda Blanc-led review finds flood cover dearth
A flood insurance review led by Aviva CEO Amanda Blanc has found that a significant proportion of households eligible for Flood Re supported policies are not offered flood cover.
Blog: SME insurance – what comes next?
Many SME insurers are looking to the future and considering how they can best support their customers in the ongoing pandemic environment and beyond. Sara Costantini managing director at Crif Decision Solutions, looks at why insurers need to re-engage…
BI reputation hit to be felt by all but motor initiatives could soften impact, says ABI GI head
Reputational damage from Covid-19 can be expected across all lines of insurance, but initiatives introduced by motor insurers at the beginning of the year could soften the blow, an Association of British Insurers representative has suggested.
Video: Driving change in insurance and rebuilding trust in the market - both during and after the pandemic
Pre- or post Covid, insurance has been on the cusp of major change for a number of years.
Video: Insurance and Covid-19 - Initial reaction to the crisis and rebuilding in a new environment
Like all industries, insurance has been impacted profoundly by the Covid-19 pandemic.
Insurers criticised for furlough payment deductions from BI claims
Insurers have been accused of “banking government money to reduce their loss by increasing the policyholder loss” as they faced criticism for deducting furlough payments from the value of business interruption claims.
FCA reminder could be 'final warning' to CMCs
A Financial Conduct Authority letter to claims management company CEOs could foreshadow hefty enforcement action, industry sources told Post.
Blog: Reclaimed parts - reimagining the motor claims of the future
Reclaimed parts offer a host of benefits including offering consumer choice, lowering costs and protecting the environment. Neil Joslin, chief operating officer at e2e Total Loss Vehicle Management, looks at the three parties key to the successful…
Interim payments expected for BI policyholders with Marsh-authored RSA wording
Some businesses with policies that employ a Marsh wording can expect interim payments “imminently” following RSA’s decision not to appeal a High Court judgment, which found it provided cover for disruption caused by the coronavirus pandemic.
Q&A: Brendan Cox, Survivors Against Terror
Brendan Cox, who co-founded Survivors Against Terror following the murder of his wife Jo Cox MP in 2016, recently appeared at the International Forum of Terrorism Risk Insurance Pools conference to discuss the systems through which victims of terror are…
Future Focus 2030: The insurance eco-systems podcast - the evolution of collaboration
It is the year 2030 and the last decade has seen the insurance eco-system evolve as quickly in 10 years as it had previously done in the last century.
Government urged not to rush whiplash reforms
With an April 2021 launch date still on the table for the small claims portal, the government has been urged to do it right rather than “rushing” it.
Travelers and QBE face Stonehaven train crash liability claims
Third party liability claims arising from August’s Stonehaven train crash in Scotland will fall to either Travelers or QBE, broker letters reveal.
Q&A: CILA president and Crawford chief ethics officer Shaun Kelly
As the Chartered Institute of Loss Adjusters looks set to change its charter and by-laws to be more inclusive, its president Shaun Kelly talks to Jonathan Swift about why the value proposition of the loss adjuster and ethics are so important to him
Minster Law posts £1.1m profit as it launches digital claims portal
Minster Law has reported a £1.1m profit for 2019 as it launches a digital claims portal to 75% of its customers.
Fully Comp episode 5: The insurance challenges of automated lane keeping systems
Welcome to the fifth episode of Fully Comp, Insurance Post’s new regular video series tackling some of the biggest issues in insurance.
Lockton denies fraud as Axa hit with legal action
Broker Lockton has denied acting fraudulently regarding a property developer’s claim, as fresh legal action was brought against insurer Axa.
Analysis: Cladding, waking watches and PI - the ongoing fire safety liability battle
Insurers are facing criticism from residents of high rise buildings over insurance costs, waking watch requirements and taking an overly "binary" approach, while professional indemnity insurance access is driving a fire risk assessor crisis.
Webinar: Driving claims transformation
In a live webinar session taking place tomorrow an expert panel will discuss how claims departments are – and should be - reinvented to keep in step with their customers’ changing expectations of what good looks like.