Claims
Minster acquires Arag Law’s PI book
Minster Law has acquired the personal injury business of Arag Law in a deal that sees Minster acquire Arag’s PI legal team and its active caseload.
Throwback Thursday: Entering Europe; Fire damage
Insurance Post’s Throwback Thursday steps back in time to August 1971 to remind you what was going on this week in insurance history when insurers were told they were better off in Europe and fire claims reached record highs.
Nord Stream ruling broadens reach of war exclusions
Alexandra Lyons, partner at law firm Stewarts, outlines how Nord Stream lost a €580m lawsuit in which it called for its insurers to pay out over explosions that damaged pipelines and examines the ramifications for the industry.
Average subsidence claim hits record levels
Data from the Association of British Insurers show home insurers paid out £72m for domestic subsidence claims during the second quarter of 2026.
Can telematics undo bad driving habits learned from parents?
As research shows young drivers pick up bad driving habits from their parents starting as young as three or four years old, James Armstrong, UK motor claims director at Admiral, considers how telematics can help develop good habits.
Time:To – Crawford’s Lofkin on making the most of insights
As claims are increasingly complex, Paul Lofkin, president of Crawford for UK & Ireland, says technology needs to be used to simplify difficult situations.
Why the NHS injury cost recovery scheme needs urgent reform
Trade Voice: Gordon Dalyell, treasurer at the Association of Personal Injury Lawyers, argues insurers must stop avoiding the true cost of treating people injured by their policyholders' negligence.
Big Interview: Jeremy Hyams, Claims Consortium Group
Claims Consortium founder Jeremy Hyams talks about his unconventional route into insurance, why he has returned as CEO, and how technology is set to transform the way claims are managed.
Winn slashes resolution times by 85% with ADR
Winn Group has announced alternative dispute resolutions have allowed it to cut down case times from 300 days to just 19.
Third of UK drivers scared to claim on insurance due to ongoing cost concerns
Motor insurance costs have become a major source of anxiety for UK motorists, with 35% of policyholders now afraid to make a claim for fear of pushing up prices. This content outlines why UK drivers remain some of the most hesitant in Europe to use the…
AI that could hit insurers with wave of court cases launches
Artificial intelligence-powered claims technology that its creators believe could lead to a surge in insurance disputes reaching the courts will be made available directly to consumers by the end of this month, Insurance Post can exclusively reveal.
Bodyshop skills crisis threatens claims service levels
Without coordinated action across industry, education and government, the pressures posed by the UK’s accident and repair sector losing 1,700 workers a year will intensify, the Institute of the Motor Industry has warned.
Penny Black’s Social Diary: IFB’s birthday and Aviva’s balls
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Allianz launches inaugural insurance trust benchmark
Allianz UK has launched Trust Issues, a benchmarking report analysing consumer and SME trust in the insurance sector.
Specialist repair shortages reshape complex claims
Tim Evershed examines how skills shortages, material constraints and rising demand are forcing insurers and loss adjusters to rethink how they manage complex, specialist property repairs.
Getting started with outcome-as-a-service
The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can…
60 Seconds with... Weightmans’ Kieran Jones
Kieran Jones, head of insurance at Weightmans, is feeling lucky, can't stand changing the bed, and would love an invitation to see the Ashes test in Australia.
Ecclesiastical promotes trio in leadership rejig
Ecclesiastical Insurance has promoted three executives as it looks to strengthen its operational resilience, church business and claims functions.
Motor and pharma recalls increase as overall total falls
The number of product recalls across Europe fell by 17.4% in the first quarter of 2026, marking the steepest quarterly decline since the height of the Covid-19 pandemic, according to data from Sedgwick.
Diary of an Insurer: Swiss Re’s Leo Dixon
From winter storm-driven flight delays, to early morning sea-air walks in Poole and artificial intelligence-driven Claims Reimagination sessions, Leo Dixon, global head of claims for property and casualty reinsurance at Swiss Re, shares why there’s no…
Experience within London Market claims teams drops
A Lloyd's Market Association survey has found a reduction in experience within claims teams within the market.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.
Aggregator bosses plead for access to standardised claims data
The CEOs of Compare the Market, Money Supermarket and Confused have all pleaded with the government to help aggregators standardise claims performance data.