Claims
Redefining loss adjusters role in fraud prevention
Sarah Durkin, head of counter fraud at Woodgate & Clark, explains why loss adjusting expertise should be leveraged much earlier than at claim to help prevent claims from happening in the first place.
Business interruption insurance after Covid-19
How has business interruption insurance changed since the pandemic – and whether the lessons of Covid-19 are really being applied today – is the focus of the latest Insurance Post Podcast.
‘Predator’ jailed after fraud bust involving pregnant woman
A man who manipulated women he met on dating sites – including one who was seven months pregnant – into taking part in staged car crashes has been sentenced to 20 months in prison.
Flood Re calls for property flood resilience to be made mainstream
Flood Re has kicked off this year’s Flood Action Week with a call for government, insurers, lenders and homeowners to work together to make property flood resilience a mainstream part of protecting property across the UK.
How has Trump’s approach impacted Net Zero plans?
Insurance Post is inviting ESG and sustainability leads at insurance companies to take part in a short survey examining how US President Donald Trump’s approach to climate and energy policy has influenced Net Zero strategies over the last year.
Zurich looks to leverage capabilities of engineering arm
Zurich Engineering is increasingly working with the insurer’s other business units to cross-sell services, its head of inspection services Adrian Reeve has told Post.
Video Q&A: Osman Khurshid, Synectics Solutions and Katriona Cunningham, Aviva on the latest fraud trends
In the latest Insurance Post video, we caught up with Osman Khurshid, chief client officer at Synectics Solutions, and Katriona Cunningham, policy application fraud lead at Aviva, to discuss how to align fraud prevention with customer protection.
Ransomware costs soar as cyber claims decline
The financial fallout of ransomware is mounting, even as the number of cyber insurance claims received declines, data from Resilience has revealed.
Diary of an Insurer: Charles Taylor’s Jonathan Brown
From planning medical evacuations in war zones to briefing aid agencies, Jonathan Brown, risk manager at Charles Taylor Assistance, spends his week navigating challenging environments while also working on his quickstep.
Labour’s plan risks new bottleneck for motor claims
Mandatory mediation could transform motor claims handling – or turn into a costly new choke point – unless investment in mediator training and data-driven solutions keeps pace, warns Matt Porter, CEO of Bridgetech.
How is the fight against ghost brokers evolving?
Following a 52% increase in ghost broking in 2024, Tom Luckham explores how the fight against fraudulent insurance policies and their facilitators is changing.
Motor market softening puts spotlight on service
Allianz is putting greater emphasis on service and claims delivery in commercial motor amid market softening, Mike Thomas, broker distribution director has told Insurance Post.
Q&A: Jemma Ashley, LexisNexis Risk Solutions
Jemma Ashley, assistant vice president of strategy at LexisNexis Risk Solutions, sits down with Insurance Post to talk through her first year at the company, the struggles of the motor insurance market, and what new risks could be coming down the line.
Throwback Thursday: Food safety; Swiss Re’s promise
Insurance Post’s Throwback Thursday steps back in time to October 1990 to remind you what was going on this week in insurance history when hopes were high the Food Safety Act 1990 would reduce contamination claims.
Blog: Why knowing your customer is critical for pet insurers
Rising costs and growing complaints are testing the UK pet insurance market like never before. In this blog, CRIF’s Sara Costantini explores how truly knowing customers and their pets can build trust, reduce risk and meet rising regulatory expectations.
Classic car insurance keeps vintage motors running
How the classic car insurance market has geared up for changing vehicle values, supply chain challenges, shifting owner expectations, plus environmental pressures is examined by Emma Ann Hughes.
Inside the shrinking market for HGV insurance
In the wake of exits from the market in recent years, Harry Curtis looks at why insurers are cautious about insuring heavy goods vehicles and how those that do manage it.
Professional Enablers: The Hidden Force Behind Claims Inflation
Jared Mallinson, partner and head of counter fraud at HF considers what is enabling high levels of insurance fraud, how the landscape is shifting, and what can be done to help tackle the issues moving forward.
Motor insurers pay out £885m in redress but complaints begin to ease
Motor insurance continues to be the most complained about product in UKGI, according to an exclusive analysis of Financial Ombudsman Service (FOS) complaints data by market intelligence firm Insurance DataLab.
Kelsall at Marshmallow no s’more
Marshmallow head of claims Nick Kelsall has left the insurer for Munich Re.
The Credit Hire Ruling – Why it Matters
Nick Copley, head of claims for Alps, reviews the recent ruling that puts the cost of unsuccessful litigation in credit hire claims on the claims management companies.
Jaguar Land Rover cyber-attack shows need for state action
Editor’s View: Jaguar Land Rover’s £50m-a-week cyber losses show why Labour must work with insurers now to build national resilience, according to Emma Ann Hughes.
Winners of Insurance Post Claims and Fraud Awards 2025 revealed
Aviva. CFC, Charles Taylor, Crawford & Company, DWF and Markerstudy were all multiple winners at Insurance Post's Claims and Fraud Awards last night (2 October).
IFB expanding into new lines with five-year strategy
The Insurance Fraud Bureau has today launched its five-year strategy in which it plans to bring about a more connected industry in the fight against fraud.