Claims
Allianz launches inaugural insurance trust benchmark
Allianz UK has launched Trust Issues, a benchmarking report analysing consumer and SME trust in the insurance sector.
Specialist repair shortages reshape complex claims
Tim Evershed examines how skills shortages, material constraints and rising demand are forcing insurers and loss adjusters to rethink how they manage complex, specialist property repairs.
Getting started with outcome-as-a-service
The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can…
60 Seconds with... Weightmans’ Kieran Jones
Kieran Jones, head of insurance at Weightmans, is feeling lucky, can't stand changing the bed, and would love an invitation to see the Ashes test in Australia.
Ecclesiastical promotes trio in leadership rejig
Ecclesiastical Insurance has promoted three executives as it looks to strengthen its operational resilience, church business and claims functions.
Motor and pharma recalls increase as overall total falls
The number of product recalls across Europe fell by 17.4% in the first quarter of 2026, marking the steepest quarterly decline since the height of the Covid-19 pandemic, according to data from Sedgwick.
Diary of an Insurer: Swiss Re’s Leo Dixon
From winter storm-driven flight delays, to early morning sea-air walks in Poole and artificial intelligence-driven Claims Reimagination sessions, Leo Dixon, global head of claims for property and casualty reinsurance at Swiss Re, shares why there’s no…
Experience within London Market claims teams drops
A Lloyd's Market Association survey has found a reduction in experience within claims teams within the market.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.
Aggregator bosses plead for access to standardised claims data
The CEOs of Compare the Market, Money Supermarket and Confused have all pleaded with the government to help aggregators standardise claims performance data.
Protecting heritage in a warming world
Jo Whyman, director of risk management at Ecclesiastical, explains how climate change is creating a new challenge for the owners, trustees and charities who steward our historic buildings.
Diary of an Insurer: Axa’s Chris Walsh
Chris Walsh, commercial claims director of Axa UK, enjoys time with his two sons, reflects on a comedian-led campaign challenging perceptions of insurance careers and contemplates the evolving role of claims in a risk-driven industry.
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to…
The performance gap: Why operating models define competitive outcomes in insurance
The question facing every insurance leadership team is the same: is our operating model ready for what comes next? This whitepaper explores why the performance gap is not primarily a technology problem but an operating model one and how insurers can…
Minster Law reports 230% uptick in alternative dispute resolution
The motor claims insurance industry should become more proactive with using alternative dispute resolution (ADR) to cut costs and court waiting times, says Minster Law’s chief commercial officer Paul Taylor as the law firm reports a 230% year-on-year…
Why the first year behind the wheel is the most dangerous
View from the Top: Owen Morris, Aviva’s CEO of UK personal lines, argues for the role telematics has to play in levelling the playing field for young drivers.
Throwback Thursday: Manchester bomb blast
Insurance Post’s Throwback Thursday steps back in time to July 1996 to remind you what was going on this week in insurance history when insurers were counting the cost of the Manchester bomb blast.
British Insurance Awards 2026 winners revealed
Triple winner QBE was crowned General Insurer of the Year and Dame Sue Langley, the Lady Mayor of the City of London, picked up the Achievement Award at the 2026 British Insurance Awards last night (8 July).
The insurance factor you’re overlooking for 2026: Data analytics
In 2026, leading insurers will not only manage risk but also anticipate it, offering products, services, and interventions that proactively protect and empower customers. This blog post explores why data analytics will define the next era of insurance…
What claims professionals should focus on amid the AI hype
Trade Voice: John Bissell, executive director for the Chartered Institute of Loss Adjusters, breaks down where claims professionals should be focussing their attention amid the rise of artificial intelligence.
60 Seconds with... QGLaw’s Peter Oakes
Peter Oakes, head of counter fraud and partner at QGLaw, would love to be Liverpool Football Club’s goalkeeper, can’t stand cooking, and is interested in medieval history.
When AI begins running the insurance workflow
Autonomous agentic operations mark the point where AI systems coordinate processes across underwriting, claims, customer engagement, and risk management. This blog sheds light on why the insurance industry has reached its ‘Netflix moment’ and how…
Diary of an Insurer: Zurich's Charles Bush
Charles Bush, head of large and complex claims at Zurich UK, heads to Westminster to discuss the Building Safety Act and the government’s response to flood risk and catches up with the Community Wood Recycling Partnership in Brighton.
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…