Claims
British Insurance Awards: Major loss - 25 years of going the extra mile
Insurance is only really tested at the point of claim and over the past 25 years the British Insurance Awards have celebrated the industry’s efforts to return the customer to where they were before the claim. Since 2003 major loss has been a standalone…
Special Report: Motor Insurance Research 2019: Expert View
With Adas on the rise, insurers need to better understand these technologies, including their impact on safety and claims, to derive the greatest benefits from them. National Windscreens managing director Jan Teo highlights how education can play a…
Special Report: Motor Insurance Research 2019
What’s fueling motor insurance today? Michele Bacchus talks to the industry and gives the low-down on what’s heading down the highway towards insurers in both the fast and slow lanes
This week: All change... please!
The more things change, the more they stay the same. So runs a French expression that feels apt in a week that saw Brexit delayed, leaving us all wondering whether we will be able to talk about anything else ever again.
Blog: How ready is the motor insurance supply chain for the electric future?
Electric vehicle sales might be on the rise, but questions remain about how ready the insurance sector is for what has been described as “biggest technology advancement since the invention of the combustion engine”. Europcar Mobility Group UK’s James…
Driverless experts split over ‘manual’ driver premiums
A move towards autonomous vehicles could lower premiums for drivers of non-autonomous cars, but insurers remain split over the issue.
Mactavish challenge over 'flawed' cyber market fans row
A challenge to the market to prove that off the shelf cyber policies are not 'flawed' has itself drawn criticism from market.
Claims Apprentice 2019: Episode 2 - The Debate
Now that the six contestants have been split into teams and decided on their names, it is time for the apprentices to tackle their first challenge.
LV in U-turn over home business
LV plans to build on the home book it picked up from Allianz business transfer, despite losses in the segment last year.
My other life: Phil Morgan, Morgan Clark Loss Assessors - charity founder
When taking a break from his day job as chairman at Morgan Clark, Phil Morgan is using his business acumen to help good causes - launching a charity in The Gambia
Sedgwick sees 39% fall in suspicious claims
The number of cases investigated by Sedgwick for fraud in 2018 fell by 39% compared to the year before.
Insurance fraud rises 27% finds Cifas
The number of fraudulent insurance claims have soared by 27%, fuelled by rises in household and motor fraud.
Delayed riot claims guide finally gets government green light
The Chartered Insurance Institute’s New Generation Claims Group has issued guidance for the compensation of claims in the event of riots.
Blog: Subsidence - urban myth or epidemic
After the hot dry summer of 2018, there has been renewed interest and a significant amount of press coverage about subsidence, with Crawford and Sedgwick reporting increases of more than 300% in subsidence claims. Toby Daley, underwriting director at…
Industry welcomes launch of discount rate review: updated
The government has launched a widely-anticipated review into the Ogden discount rate.
Swiss Re confirms exposure to Ethiopian Airlines crash
Swiss Re has confirmed it is a co-insurer of both Boeing and Ethiopian Airlines.
Aviva wins landmark appeal in fundamental dishonesty case
Aviva has won a landmark appeal case that could see fundamentally dishonest claimants denied all damages, not just those relating to personal injury.
Analysis: The changing nature of festival risk
Festivals are growing in size, number and scope. They are rapidly becoming a more immersive experience, rather than solely about music. With these changes come wide-ranging additional requirements for cover and a need for the insurance sector to innovate
This week: The end of the hard sell
When the regulator fined Carphone Warehouse £29m this week, the real target was the use of high pressure sales techniques in insurance.
Blog: Turning the tide on account takeover fraud
Many of us have either experienced fraud, seen friends who have fallen victim to it or witnessed the direct results in our workplaces. Shaun Smith, Iovation sales executive, explains why it's no surprise that one of the fastest growing fraud types in the…
Claims Apprentice 2019: Episode 1 - Meet the teams
After 30 interviews involving rising insurance stars from up and down the country, the field has been whittled down to six candidates, all competing for the prize of becoming the 2019 Claims Apprentice.
Charles Taylor sees losses of £3.3m despite underlying growth
Charles Taylor saw a statutory pre-tax loss of £3.3m last year even as the group saw a strong underlying performance.
Child abuse survivors decry tactics of 'velociraptor' insurance lawyers
Non-recent child abuse survivors say they have faced ‘absolutely malevolent’ litigation strategies from insurer lawyers when attempting to put in claims.
Carphone Warehouse fined £29m for mobile insurance mis-selling
Carphone Warehouse has been fined £29m by the Financial Conduct Authority for mis-selling mobile phone insurance.