Claims
Property insurance payouts hit record quarterly high
Insurers paid £1.4bn in claims for property damage during the second quarter of the year, according to the latest data from the Association of British Insurers (ABI).
Ageas’s Clarke on what GenAI means for fraud
View from the Top: Adam Clarke, chief underwriting officer at Ageas UK, says artificial intelligence is a double-edged sword in the fight against fraud.
Insurers expect to pay out about £20m for riot damage
Insurers are likely to have to pay out at least £20m for the damage caused by the far-right anarchy across the UK, prompted by the attack on a dance class in Southport.
Wedding insurance after Covid cancelled nuptials
After couples were forced to cancel their nuptials due to Covid-19 restrictions, Tim Evershed examines how wedding insurers coped with a barrage of claims and the make-up of the market in 2024.
QuestGates to invest fresh funding in tech and acquisitions
QuestGates has secured investment from private equity firm Equistone and, according to CEO Chris Hall, is planning to invest the funds in technology and acquisitions.
Apil’s Scarsbrook on why the personal injury discount rate isn’t about insurance
Trade Voice: Past president of the Association of Personal Injury Lawyers, Jonathan Scarsbrook, says injured victims of negligence must not be made scapegoats for the insurer’s inability to control their costs.
FSCS pays out £160m for failed insurers in 2023/24
The Financial Services Compensation Scheme paid out £423m in compensation to customers during 2023/24, with £160m of that going to customers of failed insurers – less than it had predicted.
60 Seconds With... Clear Group’s Bethany Croucher
Bethany Croucher, claims handler at the Clear Group, reveals she did her dissertation on Princess Diana and her ability to ski.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Claims ‘hell’ with Policy Expert causes mother to set up group
A mother-of-two, who has been through a 17-month battle with Policy Expert following a fire at her home, has set up an action group to help “other families going through hell with claims.”
Insurers need to unlock the mass-timber revolution
Judith Schulz, fire safety engineering lead at Arup, tackles what insurers need to know about mass-timber risks.
Q&A: James Eveling, Woodgate & Clark
James Eveling, managing director of loss adjuster Woodgate & Clark, addresses the war for talent and discusses the firm’s growth plans plus its new claims system.
Consumer Duty fails to improve insurance customer’s experiences
Most general insurance customers have seen zero improvement in service from general insurance providers since the implementation of the Financial Conduct Authority’s Consumer Duty a year ago, with some even saying things have gotten worse, research has…
Van and moped crash-for-cash schemes on the rise
Crash-for-cash schemes involving vans and mopeds are on the rise and moving into urban areas outside of London, according to Ageas.
Small changes could make a big difference with BI insurance
Trade Voice: Aruna Chandrapalan, chair of the Chartered Institute of Loss Adjusters’ business interruption special interest group and head of forensic accounting services for Asia at Sedgwick, looks at how uncertainty around BI cover might be dispelled.
Which? demands FCA action over ‘widespread’ claims-handling failures
Consumer champion Which? has launched a new campaign to end “the insurance rip-off” and has called on the Financial Conduct Authority to take tough action against claims handlers who fall short of the regulator’s required standards.
Diary of an Insurer: Allianz Partners’ Matt Crawford
After cycling from London to Paris in 24 hours, Matt Crawford, head of sales for roadside assistance at Allianz Partners, keeps motors running during his working week and learns lessons from the provider's travel insurance business.
Court victory forces credit hire firms to pay insurers’ legal costs
Credit hire businesses are now “on the hook” for defendant insurers’ legal costs after Keoghs and three motor insurers secured a significant judgment relating to non-party costs orders.
Big Interview: Andy Bord, Flood Re
On his last day as Flood Re CEO, Andy Bord catches up with Emma Ann Hughes on how the scheme will end in 2039, his pride around Build Back Better, plus why Labour’s promise to build more homes must be accompanied by a robust planning framework.
Understanding the dangers of working at height
Stuart Dickinson, senior underwriter at Square Pegs, examines why working at height injuries and associated medical costs are increasing in the UK and why greater heights do not mean more claims.
Q&A: Ann Waite, Association of Average Adjusters
Ann Waite, honorary chair of the Association of Average Adjusters, reflects on why marine insurance continues to be dominated by men and why it is good to talk.
Kelsall leaves Allianz for sweet role at Marshmallow
Nick Kelsall, head of insurance claims at Allianz UK, is leaving the insurer in September, Insurance Post can reveal.
Former Crawford exec Sadowski returns with senior TPA role
Former senior Crawford manager Lee Sadowski has returned to the claims management space joining home emergency third party administration specialist Preferred as chief strategy officer to help ramp up its insurance presence.
How can home insurance avoid a motor-like PR disaster?
As motor premium inflation is steadying, Scott McGee examines whether home insurance premiums will be next to rocket plus identifies ways to avoid the wrath of consumers facing paying more to insure their property.