Claims
Autonomous vehicle revolution shaking-up insurance
The potholes plus dirty road signs pushing the brakes on mass rollout of autonomous vehicles on UK roads are examined in the latest Insurance Post Podcast.
Why insurers should rethink their approach to tree removal
Freya Chapman, residential lead at ground engineering specialist Mainmark, explains how insurers can triage tree-related subsidence in a low impact way.
Diary of an Insurer: Markel’s Chris O’Shea
Chris O’Shea, managing director of claims international at Markel, looks to expand the wholesale and international claims function, unpicks a high-profile equine claim, and gets Dad duties done.
Allianz’s Thomas on how insurers can be sustainability change-makers
View from the Top: Bethany Thomas, head of sustainability at Allianz, says it’s time for the insurance industry to deliver on its sustainability ambitions.
Labour unveils motor insurance taskforce to crack down on costs
Labour transport secretary Louise Haigh has promised her party’s motor insurance task force will “crack down on spiralling costs” and deliver a “fair deal” for drivers.
Unexpected insurance fallout of the prison crisis
Andrew Steel, partner and police defence lawyer at national law firm Weightmans, and member of the Forum of Insurance Lawyers’ Public Sector & Blue Light Sector Focus Team, explores the insurance implications of Operation Early Dawn amid the UK’s prison…
Ageas’ AI fraud tool; Clear’s Wycombe partnership; Moonrock’s COO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Fiona Sperry, QBE
Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.
Government exposes ‘cavernous’ motor injuries justice gap
Personal injury claims for crashes in the UK decreased between 2020 and 2023, while the number of road injuries increased, according to the latest government data.
RTA claim lands lying litigator in legal limbo
A paralegal who was found to have lied during their road traffic accident claim has been sentenced to one year in prison, suspended for two years.
Foil on why a loss for credit hire companies is a win for insurers and customers
Trade Voice: Max Withington, member of the Forum of Insurance Lawyers’ credit hire sector focus team and Horwich Farrelly partner, and Graeme Mulvoy, Horwich Farrelly partner, look at developments in credit hire claims that could presage cheaper premiums.
Allianz’s counter fraud head James Burge departing for Hiscox
James Burge, Allianz UK’s head of counter fraud, is leaving the insurer to take up a global role at Hiscox, Insurance Post can reveal.
Insurance Post Claims and Fraud Award winners revealed
Allianz (including LV), Aviva, DWF and Sedgwick were all multiple winners at the Insurance Post Claims and Fraud Awards last night (3 October).
Cila elects Global Risk Solutions' Humphrey as president
Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, has been elected as the new president of the Chartered Institute of Loss Adjusters and has his eyes on the professional body expanding internationally.
Aviva to roll out ‘transparent’ broker portal
Aviva’s MD for commercial and chief distribution officer, David Martin has revealed to Insurance Post that, in November, the insurer will be rolling out a new broker portal.
Lamppost liar loses £600K claim
HF and Hastings Direct have successfully contested a £600,000 claim based on conflicting passenger references and no evidence of vehicle damage.
Spotlight: UK businesses brace for evolving claims risks
It’s not just a rise in extreme weather events that is contributing to the claims tally for UK businesses. Tim Evershed explores the gaps in insurance cover in the workplace
Ogden Rate shift hailed as ‘sensible and fair’
The personal injury discount rates in Scotland and Northern Ireland have been positively updated, prompting welcoming reactions from across the industry.
Zego aims to double staff output through AI use
Zego CEO Sten Saar plans to double staff output through generative artificial intelligence use.
Davies’s Blunt argues if you can see it, you can be it
Carolyn Blunt, vice president of the Academy at Davies, says school outreach programmes are attracting diverse talent into the sector but, to create an inclusive culture, the make-up of the highest levels within all insurance organisations needs to…
Brace yourself: Dental injury claims quadruple
Insurers have seen a marked uptick in claims involving dental injuries in the last three years, according to law firm HF.
Insurers need to be ready for AI ‘arms race’ in fraud
The proliferation of artificial intelligence is going to heap more pressure on the insurance industry to use “technology to fight technology”.
Sedgwick’s Cowell on inclusivity lessons learned from Covid
Vicki Cowell, head of colleague resources at Sedgwick, considers the lessons learned from Covid-19 about flexible working and how the insurance industry must move away from linear progression paths to become more inclusive.
Insurance intercepts 230 fraudulent claims per day in 2023
The Association of British Insurers has today revealed that £1.1bn worth of fraudulent claims were detected last year, up 4% on 2022.