Claims
Allianz defends ‘customer first’ approach to Covid BI claims
Amid ongoing litigation over Covid-related business interruption claims, Allianz has insisted that its approach has put customers first and has been guided by a desire to obtain legal clarity on policy wordings.
Top five risks that will affect claims in 2024
The use of artificial intelligence, a changing geopolitical landscape and climate change were revealed to be among the top priority concerns that UK insurers will increasingly have to tackle.
Gracechurch announces Claims Quality Marque achievers
Ten insurers within the London Market and three regional market insurers have been awarded Gracechurch’s Claims Quality Marque.
Cila’s John Bissell on the future of loss adjusting
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, says the loss adjusting profession needs to balance technological development with technical skill and the human touch.
Insurers suffer BI blow as court hands down mixed judgment
The Commercial Court has ruled that non-damage denial of access extensions in Liberty Mutual policies respond to Covid business interruption losses.
Man sentenced over 45 bogus claims for broken TVs
Cross-industry checks have led to a man who took out 87 home insurance policies and made 45 bogus claims for broken televisions getting a suspended sentence.
Supreme Court furlough ruling may be ‘a necessity’
Arguments about how furlough ought to be treated in the context of Covid-related business interruption claims could soon be heading to the Court of Appeal and even the Supreme Court, a lawyer has predicted.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Qlaims and Lorega founder Malcolm Harvey to retire
Qlaims Limited has announced the retirement of its founder, industry veteran Malcolm Harvey.
Foil’s Allchorne on what’s next for the PI discount rate
Trade Voice: Pete Allchorne, president of the Forum of Insurance Lawyers and partner at DAC Beachcroft, explores the potential ramifications of this year’s personal injury discount rate review.
Fraud ring uncovered by Keoghs and major retailer
Following a three-year investigation, Keoghs and an unnamed major retailer have exposed and convicted a sophisticated fraud ring.
Perils updates Storm Babet damage valuation to £586m
Perils stated £467m of the losses from Storm Babet and Aline occurred in the UK and were mainly flood-related.
Diary of an Insurer: Allianz’s Simon Powell
Simon Powell, head of travel claims at Allianz Partners UK and Ireland, uses artificial intelligence and plans to have around 33% of the travel insurance market in 2024.
MIB CEO Dominic Clayden to exit in June
The Motor Insurers’ Bureau has announced that its CEO, Dominic Clayden, will be vacating his role in June after six years with the organisation.
How cyber criminals are using AI to attack targets faster
Andrew Martin, CEO of UK-based cyber security software firm DynaRisk, highlights the alarming trend of cyber criminals leveraging artificial intelligence tools, such as ChatGPT, to enhance their malicious activities.
Q&A: Pete Allchorne, Forum of Insurance Lawyers
Pete Allchorne, president of the Forum of Insurance Lawyers and partner at DAC Beachcroft, talks to Insurance Post about the big developments in the legal sphere this year.
Court of Appeal dismisses Covid BI appeals from Allianz and Various Eateries
The Court of Appeal has dismissed cases pleaded by restaurant operator Various Eateries and its insurer Allianz as to how Covid-related business interruption losses ought to be aggregated.
Longworth spearheads AI Code of Conduct
A voluntary code of conduct for the use of artificial intelligence in claims will be launched on 31 January, spearheaded by Eddie Longworth, founder and director of JEL Consulting.
Diary of an Insurer: Lisa Usman, McLarens
Lisa Usman, adjuster and conservation specialist at McLarens, helps a museum hit by a storm, tackles broken glass, tries to save soaked photographs and meets with restorers.
Should UK insurers brace for more strong tornadoes?
After homes in Manchester were torn apart by Storm Gerrit, Tegwen Gabb, senior weather and climate analyst at Eurotempest, examines whether tornadoes could become increasingly frequent in the UK and the consequences for the insurance industry.
New year, new shape of the City for insurers
As Lloyd’s stays put in Lime Street and Aviva kicks off 2024 in a new City HQ, Emma Ann Hughes examines how insurers are reshaping the square footage they occupy in the Square Mile.
How regulation, AI and customer expectations are transforming claims
Amid regulatory change and customer expectations shifting from simply getting the pay-out to requiring a streamlined process, Patrick Hayward, consultant at Altus Consulting, explores the ways insurers are updating claims processes.
ABI’s Clark spells out home truths on rising premiums
Trade Voice: Louise Clark, property adviser at the Association of British Insurers, says rising premiums need to be understood within the context of increasing price pressures on insurers.
Big Interview: Sedgwick CEO Paul White
Paul White, regional CEO for international of Sedgwick, shares how loss adjusting and claims management will always be at the heart of what the business does but in order to grow the organisation it is branching out into new areas.