Claims
Travel insurance complaints hit highest levels since pandemic
The number of travel insurance complaints brought to the Financial Ombudsman Service has increased by 19% in the last year.
2024 Claims and Fraud Awards shortlist revealed
The shortlist can today be revealed for the 2024 Insurance Post Claims and Fraud Awards.
CII’s Connell on reforming the law on saying sorry
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, looks at an issue that will almost certainly command the attention of the new government.
Concerns raised about EV insurance profit margins
Swiss Re Institute has predicted electric vehicles will be half of all new car sales globally by 2035, with 73 million units estimated to be sold in 2040, resulting in the insurance market for this type of motor growing at a similar rate.
Is fraud detection the only funding certainty in insurance?
Content Director’s View: Another year, another raft of insurers highlighting record fraud detections and savings. Jonathan Swift reflects on this and asks whether the industry is close to a tipping point when it comes to continued improvements in…
British Insurance Awards 2024 winners revealed
Aviva was among the big winners with four outright prizes at last night’s (3 July) British Insurance Awards, on an evening where former British Insurance Brokers’ Association CEO Steve White was recognised with The Achievement Award.
Loss adjusters pay tribute to Mike Odell
The insurance industry has paid its respects to “true gentleman” and “advocate for the loss adjusting profession” Mike Odell, who passed away on Saturday (29 June).
Skydiving fraudster’s £6.6m claim comes crashing down to earth
Keoghs and Hastings Direct have won the UK’s largest ever fundamental dishonesty case, saving the insurance provider £6.6m.
How insurers keep Formula 1 motors running
With Formula 1 in full throttle at Silverstone on Sunday (7 July), Edmund Tirbutt examines how insurers support the motorsports industry.
Why loss adjusting is not just a science – it is an art
While technology has created new ways of carrying out inspections, accessing information and communicating, how loss adjusting has managed to remain an art rather than simply a science is explored in the latest Insurance Post Podcast.
Davies refinances £1.5bn debt facility to buy more businesses
Davies has agreed a £1.5bn refinance of its debt facility, slashing its interest bill, extending debt maturities, and securing extra credit to buy more businesses and develop artificial intelligence solutions.
Crawford’s first female leader Bartlett resigns
Lisa Bartlett, chief operating officer for international at Crawford, and the first female leader of a UK-based loss adjusting company, has resigned.
Diary of an Insurer: Halliwell Forensics’ Lee Masson
Lee Masson, managing director of Halliwell Forensics, examines a large warehouse fire, copes with court deadlines, and further develops his knowledge of fires in lithium ion batteries.
Use ‘data explosion’ to make property claims more predictable
Lessons could be learned from the motor sector in terms of making property insurance data more standardized to help with predictability and clarity around claims.
Insurers urged to encourage adjusters to ‘get the knowledge’ over Build Back Better
Insurers have been urged to get Flood Re to revisit the highest sum that can be claimed with its Build Back Better scheme and better educate their loss adjusters on the scheme.
Green shoots, but claims managers predict inflation to continue into 2025
Senior claims managers are seeing property claims inflation ease, but expect it to remain high for the foreseeable future; with suppliers turning their backs on insurance work being cited as a factor.
Insurers accused of exacerbating property damage
Panellists at the British Damage Management Association conference have accused insurers of slowing down the property claims process, increasing the amount of damage, due to inactivity and lack of trust for their supply chains.
Q&A: Graham Gibson, Allianz
Allianz chief claims officer and Thatcham Research chairman Graham Gibson reveals how the provider is using artificial intelligence to crack down on fraud and believes we are at “an inflection point” when it comes to automated vehicles.
Lessons to be learned from Build Back Better
Panellists at the British Damage Management Association Conference said lessons must be learned in order to maximise the value of Flood Re’s Build Back Better scheme.
Aviva sees 65% increase in non-whiplash injury claims
Non-whiplash-related injury claims have jumped by nearly two-thirds since the whiplash reforms, Aviva’s head of counter-fraud Pete Ward has told Insurance Post.
Human touch is essential for frictionless digital claims
As providers push ahead with end-to-end digital claims, Irene Davies-Foo, head of operations projects at loss adjusters Woodgate & Clark, considers the points in the process when human contact is required.
Digital claims: closing the loop from FNOL to settlement
Technology is transforming the ease and efficiency of the insurance claims process. But there’s still a balance to be found between light touch and human touch. Saxon East reports.
Evolving the insurance claims supply chain
The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment,…
Cila’s latest hire aims to boost membership
The Chartered Institute of Loss Adjusters has hired former Dulwich College donor engagement manager Sarah McAvoy-Edwards to boost membership numbers and increase uptake of qualifications.