Briefing: BI claims portals a savvy loss adjuster initiative – but policyholders feel they are stuck ironing out kinks
Loss adjusters have created portals to deal with a deluge of business interruption claims, but some under pressure policyholders are struggling to get to grips with their requirements – can the industry do more to help?
Hélène Galy, managing director of Willis Towers Watson’s Willis Research Network, considers the growing threat of cascading risks.
Alistair Steward, Questgates director, mulls the problem of underinsurance for businesses facing a hardening market.
For the twelfth episode of Post’s video series we gathered a group of experts together to consider the ruling in the Financial Conduct Authority business interruption test case.
After more than four decades spent in underwriting and broking, Rob Brown chose to try his hand at insurance services as group CEO at Charles Taylor last year. He talks to Jonathan Swift about why, given the bountiful opportunities the PE-backed firm has…
Insurers have responded to draft declarations regarding the Supreme Court’s January business interruption ruling, with the Hiscox Action Group flagging concerns that they may seek to “read down” the judgment.
Telematics-based insurance has been a great British success story for young drivers, but it has failed to enthuse the mass market, says Norrie Erwin managing director of Carrot.
A few years ago Net Promoter Scores were a buzzword in insurance feedback. However, after a year where the sector has suffered repeatedly from bad headlines over business interruption and Covid-19 payouts, Post asks if firms still want to hear about how…
Experts have reiterated that insurer ratings are unlikely to be hit by the outcome of the Supreme Court’s Covid-19 business interruption claims ruling but noted that there will “meaningful debate” over how much insurers can claim from their reinsurers.
Reparation and protection, not just post-event payouts, are key to how the insurance industry must look at flood risk, says Richard Toomey, senior manager for commercial insurance, Lexis Nexis Risk Solutions.
Some progress is being made on getting whiplash portal rules in front of the Lord Chancellor for approval, Civil Procedure Rule Committee meeting minutes suggest.
The Covid-19 pandemic has not led to market failures in the UK insurance sector, James Dalton, director of general insurance policy at the Association of British Insurers, has said.
Assurant’s Europe boss Christian Formby tells Post how he came into the role, explains the growth opportunities for its B2B2C connected home, lifestyle and car offering and discusses how it faces competition from all angles, despite having no similar…
Solicitors have called for more regulation around insurers contacting claimants that have legal representation with pre-medical offers, as law firms allege that claimants may be missing out on higher compensation awards.
Disputes over furlough deductions from BI claims continue as adjusters and assessors call for clear guidance
Loss adjusters and assessors have called on the government and regulators to publish clear guidance on how government support received by businesses is to be treated in respect of lockdown-related interruption claims.
The global pandemic of 2020 saw insurers stepping back from coverage in some areas of the market and led to calls of a Pandemic Re backed by the government. Post asks if the government can and should step into the void as the insurer of last resort
LV, Zurich, Hiscox and Davies Group discussed how automation-driven claims could become a greater USP in the battle for consumer hearts, minds and wallets
It has never been more important for insurers to fine tune and promote the claims journey as a unique selling point. So how can intelligent automation be a fantastic tool in building trust in an insurance brand?
Beazley expects to feel the delayed impact of Covid-19-related liability claims later this year, highlighting its directors' and officers' and healthcare books as particular concerns.
Many business interruption policyholders may only be able to claim for losses suffered during last year’s first coronavirus lockdown, with cover for subsequent losses depending on factors such as the wordings of their policies and their renewal date.
For the record: Ardonagh swoops for PI broker; ERS in ILS push; First 4 Lawyers launches RTA law firm; Marsh partnership and McLarens acquires
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
The number of notifications of business interruption claims posted on Acturis’ system increased by a multiple of 500 in the week after the Supreme Court ruling, Post can reveal.
Covid-19 has impacted all areas of life but for the insurance market the fundamental shift to remote working has created new challenges and nowhere has this been more evident than in claims management, blogs Tony Russell chief commercial officer at…
Inside Out: I am a broker and a leaseholder – insurers and FCA must push for cladding crisis solution
Post invites industry insiders affected by key issues they believe insurance is getting ‘inside out’ to share their perspective and state their case for change. Here a broker talks about how leaseholders are getting a rough deal.
Policymakers, retailers and environmentalists hope that e-scooters will be a green saviour. Trials to ascertain the risks are ongoing, as the insurance industry watches on with a wary eye.