Motor insurers pay out £885m in redress but complaints begin to ease
Motor insurance continues to be the most complained about product in UKGI, according to an exclusive analysis of Financial Ombudsman Service (FOS) complaints data by market intelligence firm Insurance DataLab.
The research reveals that motor insurance accounted for 31% of complaints referred to the ombudsman over the last five years, with some 34% upheld in favour of the customer.
Further data from the FCA
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Regulation
Are you ready to be stress tested by the PRA?
The regulator’s 2026 dynamic stress test will plunge insurers into a real-time, three-week crisis simulation unlike anything the sector has faced before, forcing firms to prove not just their capital strength but their ability to make rapid, data-driven decisions under pressure.
Unpicking the FCA’s decision to scrap CPD requirements
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, examines the FCA’s decision to scrap the requirement for insurance professionals to undertake a set amount of training each year.
Why insurers should be forced to signpost customers properly
Editor’s View: The Association of British Insurers and British Insurance Brokers’ Association’s signposting commitment is a step forward, but Emma Ann Hughes fears without rules and enforcement too many vulnerable consumers will still be left without access to cover.
PRA cuts frequency of meetings with insurers
The Prudential Regulation Authority has said it will cut the frequency of regular supervisory meetings with insurers in a Dear CEO letter published on Thursday.
Howden’s Kennedy says regulation may have ‘gone too far'
Howden UK & Ireland CEO Robert Kennedy has told Insurance Post he believes regulation has “gone too far” in certain places, and could be stifling innovation.
Why can’t the FCA see and act on the full claims picture?
Editor’s View: Emma Ann Hughes argues the Financial Conduct Authority can either continue to defend its frameworks after Which?’s super-complaint or accept that collecting data is meaningless unless it triggers earlier, tougher and more visible intervention against providers that repeatedly fail policyholders.
Four biggest challenges facing insurers in 2026 revealed
Insurance Post reveals the four main challenges general insurers face in 2026 and the solutions experts from EY, the International Underwriting Association, AM Best, Moody’s, S&P, KPMG, Pathlight Associates and Sicsic Advisory say will matter most in the year ahead.
Why insurers can’t afford to sleepwalk into the next regulatory wave
As regulatory demands tighten across the FCA and Lloyd’s, Loka Venkatramana, senior consultant at Pathlight Associates, warns insurers must adapt with data-driven, outcome-focused compliance or risk being left behind.