Motor insurers pay out £885m in redress but complaints begin to ease
Motor insurance continues to be the most complained about product in UKGI, according to an exclusive analysis of Financial Ombudsman Service (FOS) complaints data by market intelligence firm Insurance DataLab.
The research reveals that motor insurance accounted for 31% of complaints referred to the ombudsman over the last five years, with some 34% upheld in favour of the customer.
Further data from the FCA
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