Claims
Bad hair day: Your legal rights
What rights do you have if you don’t like your new hair style? Do you still have to pay if you didn’t get the look you desired?
Treasury brands Civil Liability Act a success
HM Treasury has patted itself on the back for the impact of the Civil Liability Act 2018, claiming policyholders pay lower insurance premiums thanks to the legislation.
RSA transforms claims tech to dominate commercial lines
RSA’s technology-enabled claims service improvement is “central” to its goal of becoming the number one commercial lines insurer in the UK, according to commercial claims director Lee Dainty.
Guidewire buys pricing software provider Quantee
Guidewire has bought insurance pricing software provider Quantee, after insurers asked the platform provider “to solve the problem in a cohesive and seamlessly integrated way”.
Throwback Thursday: Kwik Fit gets fitter; Aon’s warning
Insurance Post’s Throwback Thursday steps back in time to March 1998 to remind you what was going on this week in insurance history when Kwik Fit Insurance was expanding and Aon’s CEO warned against lawyers.
The case of the missing millions: Understanding data quality in reinsurance
When it comes to reinsurance claims recovery, spreadsheets are filled with manual calculations, data is scattered across multiple systems, and millions in recoveries have vanished.
Political violence losses and logistical challenges for claims
Dealing with insurance claims relating to political violence demands a rapid, specialised and technologically sophisticated response, according to Hugh Sparks, managing director of onshore energy and mining plus natural resources at Charles Taylor.
Lessons from the LA wildfires for the UK’s flood resilience
As the scale of losses from the Los Angeles wildfires becomes clear, Marcel Le Gouais examines if insurers are ready for a climate change-induced ‘new normal’ plus how the sector needs to step up efforts to improve policyholders' risk resilience.
Painting a picture of the fine art insurance market
Today’s trends in fine art and how this affects the world of insurance are tackled in the latest Insurance Post Podcast.
Big Interview: Paul Lofkin, Crawford
Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.
Zurich’s Clayton says let tech guide your fraud teams
Zurich’s head of fraud Scott Clayton has urged the industry to keep counter fraud a “people business”, but to allow technology to act as a guide.
GenAI in insurance: A roadmap for digital transformation
Generative AI (GenAI) has emerged as a disruptive force in the insurance industry, capable of revolutionising underwriting, claims processing, fraud detection, and more.
Roles that got a pay rise or cut in insurance revealed
Some insurance employees in 2024 enjoyed a 15% uptick in their salary while others saw their wages fall by nearly 10%, according to Reed’s Salary Guide for 2025.
Heathrow blaze sees insurers brace for claims
A fire at a substation near Heathrow airport this morning (21 March) has left more than 1000 flights cancelled, meaning insurers are prepping for an influx of claims.
Is NI hike a tipping point for insurers?
Ahead of the National Insurance rate for employers increasing from 13.8% to 15% next month, Neil Garrett, sales director at Verisk, considers if Labour's latest hike could force insurers to rethink the way they handle claims.
Five ways to simplify commercial lines
The commercial lines insurance industry stands at a pivotal crossroads, where unprecedented challenges meet boundless opportunities for innovation.
Is the OIC portal a success after one million claims?
With one million claims submitted over four years at a cost of £47m to the insurance industry, Scott McGee asks: Has the Official Injury Claim portal been a success?
Transatlantic collaboration key to tackling AI fraud
Mike Brown, partner and head of fraud at law firm Weightmans, discusses how with the Insurance Fraud Investigators Group voting to form a UK chapter of the International Association of Special Investigation Units, transatlantic collaboration is key to…
Video Q&A: Key trends that will shape the automotive and motor insurance sectors in 2025 and beyond
In this Q&A video, Europcar’s head of insurance sales James Roberts addresses the key trends that will shape the automotive and motor insurance sectors in 2025 and beyond.
Zurich detects more than £94m in fraudulent claims
Fraud data from Zurich has revealed that its fraud prevention team uncovered almost £260,000 worth of fraudulent claims every day in 2024.
Worst fears of a North Sea spill averted
The worst case scenario in terms of an environmental liability loss following the collision of two ships in the North Sea looks to have been averted.
What has driven loss adjuster start-ups to near extinction?
Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new…
How can MGAs strike a perfect balance between competitive pricing and profitability?
For MGAs, there is a fine balance to be found between pricing competitively to attract customers, whilst avoiding aggressive pricing that can lead to underwriting losses if risks aren’t fully understood.
BIA 2024: Winner’s Q&A with Crawford’s Matthew Renshaw
Matthew Renshaw, sustainability consultant, major and complex loss at Crawford & Company, discusses the firm’s success in the ESG – Sustainability Initiative of the Year category at the 2024 British Insurance Awards.