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Why AI should never make insurance claims decisions

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As the mass roll-out of artificial intelligence in insurance continues at break neck speed, Ross Sinclair, founder and CEO at embedded insurance technology provider EIP, discusses one area of insurance that AI needs to be kept away from: claims decisions.

As the use of AI continues its increase across financial services, insurance is leading the charge. 

AI adoption in insurance continues to outpace other sectors, with BCG’s Digital Acceleration Index’s

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