Claims
Q&A: Thomas Hauschild, Omnius CEO
A self-confessed ‘claims nerd’, former chief product officer Thomas Hauschild took over as CEO of claims automation insurtech Omnius in February. He talks to Jonathan Swift about taming the legacy systems ‘animal’, and finding shortcuts to get the best…
Carpenters takes 42 staff and all OIC portal cases from Slater and Gordon
Insurance Post can reveal that Carpenters Group has taken on Slater and Gordon's OIC portal account, including all staff, with sources claiming that no fee was paid.
Wallife launches digital identity theft insurance in the UK
Italian MGA Wallife has identified a big protection gap in the UK insurance market and has launched its digital identity solution to protect consumers.
Hastings exposes dishonest solicitor who tried to inflate claim values
HF and Hastings Direct have beaten a claimant solicitor’s attempt to inflate claim values by up to £50,000.
View from the top: Why the Consumer Duty will strengthen third-party partnerships
Sharna Thomson, head of customer claims at Zurich UK, considers how the FCA's Consumer Duty requires insurers and brokers to make sure their third-party partners adhere to the new rules too.
Insurers granted permission to appeal mixed-injuries ruling
The Court of Appeal has granted permission for the Association of British Insurers to appeal the decision of the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, Insurance Post can reveal.
Plexus investors pull funding and put business at risk
Insurance legal firm Plexus Law has filed a notice of intention to appoint administrators as a result of investors withdrawing funding from the business.
Insurance Post Podcast: Multi-occupancy buildings insurance after Grenfell
Six years on from the deaths of 72 people in the Grenfell Tower fire in London, Insurance Post can reveal the industry’s scheme to reduce the cost and risk of living in multi-storey buildings will go live this summer.
Facebook identity crisis hits insurance fraudster with £51K bill
A Barnsley motorist’s fraudulent claim for £15,000 has been thrown out after a Facebook photo proved he knew the “independent” witness to his accident.
Court of Appeal to examine aggregation and furlough issues in Stonegate appeal
Questions on aggregation and furlough that could alter the size of Covid business interruption payouts by tens or hundreds of millions of pounds are set to be revisited by the Court of Appeal later this year.
Cost-of-living crisis causes motorists to ditch insurance add-ons
Data Analysis: The cost-of-living crisis is causing cash-strapped drivers to cut back on motor insurance cover, a survey by Axa reveals.
Interview: James Dalton, MIB
In his first interview since joining the Motor Insurers’ Bureau as chief services officer, and two years after the introduction of the Official Injury Claims portal, James Dalton chats to Pamela Kokoszka about how he is taking on the challenge to remove…
Insurance reflects on two years of the OIC portal
Today marks two years since the Official Injury Claims portal was launched. Industry experts react to the progress the portal has seen, teething troubles it has overcome, and what is still in need of work.
Deadline for the 2023 Claims & Fraud Awards days away
The deadline for the 2023 Claims & Fraud Awards is just days away if you want to be in the running to win one of these prestigious prizes [5pm on 2 June].
Court slices Pizza Express’s Covid BI claim
Pizza Express’s hopes of winning a payout in the tens of millions for Covid 19-related business interruption losses have been dashed by a High Court judgment.
NFU Mutual catches fraudster who tried to claim £54K for gardening
An insurance fraudster who tried to claim £54,000 for 40 years’ worth of gardening was found fundamentally dishonest by a judge and added to the insurance fraud register.
Admiral enters connected car telematics market
Admiral has teamed up with car manufacturer Ford and telematics provider Redtail Telematics to produce one of the UK’s first connected telematics motor insurance products.
Cyber insurance market set to double in size
The global cyber insurance market is forecast to grow from $16.7bn (£13.4bn) in direct written premiums in 2022 to $33.4bn in 2027, according to Global Data.
Household appliances most likely to damage homes
Data analysis: Government data on domestic appliance accidents shows the devices most likely to result in a home insurance claim.
Big Interview: Clyde & Co’s merger with BLM
Ten months after the merger with BLM went live, Pam Kokoszka speaks to Clyde & Co’s Natalie Griffin, Chris Murray and Matthew Harrington about how it is going, and plans moving forward.
Insurers continue to grapple with rising costs for vehicle repairs
While property and motor claims’ post-Covid difficulties have begun to ease, the latter in particular are still presenting challenges to insurers, according to Zurich UK chief claims officer James Nicholson.
Future-proofing the home insurance industry
In the latest Insurance Post Podcast, Flood Re reveals it is calculating the cost benefit of steps taken by homeowners to reduce the risk and the duration of their abodes being under water.
Trade Voice: Mass’s Sue Brown on what’s holding back the digitisation of claims
Sue Brown, chair of the Motor Accident Solicitors Society, outlines what needs to change in order to make dreams of a digitised civil justice system a reality.
Complexity and cost of insuring Britain’s historic buildings
Forty years since the English Heritage rebranded to Historic England under Margaret Thatcher’s government, Pam Kokoszka explores the role the insurance industry plays in protecting listed buildings.