Claims
Podcast: Driving successful claims digitalisation in insurance
Insurance claims digitisation is much more than implementing new technology - it’s delivering superior experiences for adjusters, agents, and policyholders.
Cannabis farms a growing problem for property insurers
View from the Top: Charles Bush, head of large and complex claims at Zurich, looks at the claims impact of cannabis farms and what can be done to reduce risks.
The agile insurer: Why adaptability is the key to future-proofing life insurance
The life insurance landscape is evolving, and insurers must embrace agility, configurability, and automation to stay competitive. This whitepaper explores how life insurers can future-proof their operations by investing in innovative solutions today.
David Williams concerned about ‘pragmatic’ approach to underinsurance
David Williams, chair of the Fire Protection Association and former managing director of underwriting and technical services at Axa has questioned the pragmatic and balanced approach taken to tackling underinsurance within property, given the risks have…
Zurich pilots generative AI to spot claims trends
Jonathan Davis, data science lead at Zurich UK, has revealed the provider is currently piloting generative artificial intelligence to identify claims trends more effectively and hopes to be “surprised” by the results.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Time to deepen ties with the National Emergencies Trust
Jonathan Clark, past president of the Chartered Insurance Institute and a trustee of the National Emergencies Trust, explains why insurers should collaborate to create a more resilient society that recovers not just economically but also socially and…
Transforming private healthcare insurance from repair to prevention
Eight million Brits can now access private healthcare via insurance, but rising medical costs and claims are pushing premiums up.
Crawford subsidence tech cuts assessment time from days to minutes
Crawford’s subsidence technology Sub Sprint has reduced the time it takes to initially assess a subsidence claim from 89 days to 15 minutes.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Diary of an Insurer: Gary Clift of McLarens
Leading the Heathrow-based aviation survey team at McLarens Aviation means claims manager Gary Clift’s days are never dull as he deals with engines ingesting big birds, unpicking what has pushed up the cost of aircraft recycling and a lightning strike…
Infographic: UK pet insurance facts 2025
According to the latest ABI figures, 4.6 million pets are now insured in the UK with pet claims incurred totalling £1.23 billion in 2024. This infographic outlines the latest trends, opportunities and growth drivers for pet insurance.
DWF and Verisk partner to enhance offering to clients
DWF and Verisk have teamed up to deliver enhanced service offerings and targeted solutions for their shared clients in the insurance industry, Insurance Post can reveal.
Davies secures £275m for M&A and genAI investment
Davies has secured new credit facilities of £275m as it seeks to boost organic growth and buy more businesses.
Time to peel back credit hire assumptions
Following AND-E and Keoghs securing significant saving on a credit hire claim, Clint Milnes, group chief operating officer at Winn Group, argues temporary replacement vehicle providers are often misunderstood and offer vital mobility support to millions…
Could aviation insurance be about to skyrocket?
David Worsfold examines how an increasing number of claims and capacity issues are changing conditions in the airline insurance market.
How insurers should tackle the luxury watch theft crisis
Rob McCarthy, non-executive director at insurtech Embri, outlines how the insurance industry can take a proactive role in tackling high-value item crime.
Why old tech brings new risks
Insurers relying on outdated systems often struggle to introduce innovative products. As a result, they risk losing market share to competitors that can swiftly deploy new offerings.
A new era for justice in Northern Ireland?
Trade Voice: Cathal O’Neill, president of the Forum of Insurance Lawyers Northern Ireland and a partner at Carson McDowell, examines proposed changes to legal reforms in Northern Ireland.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
Diary of an Insurer: Gallagher’s Ayshea King
Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.
Q&A: Andy Hutchinson, Turvi
Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.
Staying ahead of insurance fraud in times of crisis
As if natural disasters weren’t devastating enough, catastrophic events create perfect opportunities for fraudsters to exploit insurers scrambling to process claims quickly.