Claims
A new era for justice in Northern Ireland?
Trade Voice: Cathal O’Neill, president of the Forum of Insurance Lawyers Northern Ireland and a partner at Carson McDowell, examines proposed changes to legal reforms in Northern Ireland.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
Diary of an Insurer: Gallagher’s Ayshea King
Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.
Q&A: Andy Hutchinson, Turvi
Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.
Staying ahead of insurance fraud in times of crisis
As if natural disasters weren’t devastating enough, catastrophic events create perfect opportunities for fraudsters to exploit insurers scrambling to process claims quickly.
Diversity and Inclusion in Insurance Awards open for entries
Entries are now open for Insurance Post’s Diversity and Inclusion in Insurance Awards 2025.
Hiscox warns how tech insurance bubble could burst
Hiscox’s head of technology, Adam Atkins, has warned that the influx of new competition into the market could lead to another event which would see many exits in the sector.
Insurance industry’s most powerful players revealed
Making multi-billion-pound takeover bids for rivals and challenging political posturing is what it took to secure the top spots on Insurance Post’s 2025 Power List.
60 Seconds With... Woodgate & Clark’s Liam Ball
Liam Ball, loss adjuster at Woodgate & Clark, has a not so secret double life as a world class professional magician.
John Bissell, Chartered Institute of Loss Adjusters
John Bissell, executive director of the Chartered Institute of Loss Adjusters, is working to help the sector win the war for talent.
Steven Wallace, McLarens
Steven Wallace is managing director of UK and EMEA for global claims services provider McLarens.
Neil Gibson, Sedgwick
Neil Gibson leads Sedgwick’s loss adjusting and claims management business in the UK and is at the forefront of making this part of the sector more sustainable and inclusive.
Paul Lofkin, Crawford
With more than 20 years’ experience in the insurance sector, Crawford’s president for the UK and Ireland Paul Lofkin has a proven track record of driving strategic growth, encouraging innovation, and delivering effective results across the claims value…
Dan Saulter, Davies
Dan Saulter, group CEO of Davies, has sauntered into Post’s Power List this year after stepping up the global business's ESG and EDI efforts in 2024.
Donna Scully, Carpenters Group
Donna Scully is joint owner and director of insurance and legal services provider Carpenters Group and she isn't afraid of fearlessly tackling topics such as fraud and social mobility in the sector.
Moped driver found to be fundamentally dishonest
A moped driver has been ordered to pay £25,000 after dashcam footage revealed that a personal injury claim made following a road traffic accident was fundamentally dishonest.
Gibson, Johnson and Malik... do we read too much into parting words?
Content Director’s View: With a trio of senior claims managers moving on in recent weeks, Jonathan Swift reflects on whether they were given enough due praise, and as a consequence did their outgoing employers open themselves up to people reading too…
And-E and Keoghs take aim at unfounded credit hire claims
Aioi Nissay Dowa and Keoghs have highlighted the issue of unfounded credit hire claims after securing a 98% saving on a claim through the courts.
Quarterly weather damage claims payouts hit record £200m
In the first quarter of this year, claims for weather-related damage to people’s homes and possessions topped £200m for the first time ever, according to data from the Association of British Insurers.
Cyber claims decrease following 2023 spike
Research from Marsh has revealed that UK cyber claims decreased by 20% in 2024 following a spike in 2023.
How an uptick in deliberate fires is testing loss adjusters
Simon Jones, client services director at Woodgate & Clark, examines how the insurance industry is dealing with an uptick in the number of deliberate fires in public buildings.
Why Treasury’s £15 whiplash reform dividend doesn’t stand up to scrutiny
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, says that HM Treasury’s recent report on the effects of the Civil Liability Act raises more questions than it answers.
Q&A: Craig Foster, Ondo Insurtech
Craig Foster, founder and CEO of Ondo Insurtech, the first insurtech to list on the London Stock Exchange, discusses with Insurance Post what makes its flagship claims prevention technology unique, the growth opportunities the technology offers and the…