Claims
Why promoters need to consider event cancellation insurance
With Latitude, Camp Bestival plus the Reading and Leeds Festival all on the horizon, the latest Insurance Post Podcast explores the growing risks organisers need to consider this summer and why event cancellation insurance is becoming increasingly…
Sign up to watch Allianz and Cuvva discuss how voice channels are enabling fraud
Fraud in insurance is becoming increasingly organised, coordinated and difficult to detect, with bad actors operating seamlessly across channels and exploiting weaknesses at different stages of the policy lifecycle.
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Why treating insurance like bin bags is a fraud risk
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, argues treating insurance like any other commoditised purchase could push customers into fraud, wittingly or not.
Specialty growth helps Crawford weather quieter claims year
Crawford UK and Ireland president Paul Lofkin has reflected on the claims environment so far this year, and reveals the business is no longer looking at the weather out of the window, but focusing on global risks.
What practical AI adoption looks like for insurers
At a recent Insurance Post webinar in conjunction with Hyland, industry leaders explored ‘AI in insurance: Moving from hype to practical impact’. This article highlights the key takeaways including how insurers are approaching AI adoption and practical…
AI should not return claims to the back office
Having emerged from the back office to become an exco priority, claims functions should not revert to being less people-facing because of the rise in AI.
Five insurtech capabilities the c-suite is discussing
The insurance industry is ripe for disruption if it doesn’t address the challenge of core modernisation, especially now with AI, which can be an accelerator or threat. This blog highlights five insurtech capabilities that insurance CEOs and CIOs are…
Stop moaning to get more investment, claims managers told
Claims managers should stop feeling sorry for themselves and explain their business cases better to get more investment in their functions.
Outcome-seeking AI: Insurance’s next platform evolution
Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in…
Ifed steps up fight against spoof insurer websites
The Insurance Fraud Enforcement Department has teamed up with the UK domain registry, Nominet, to prevent criminals spoofing recognised insurance companies online.
Building insurance software that endures
Tobias Bergmann, founder and CEO of tigerlab has spent more than 18 years building core insurance platforms for insurers, MGAs and brokers. This blog reflects upon what time has taught Bergmann about the technology that holds up over the long term and…
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
Industry agrees on maximum daily credit hire fees
New maximum daily hire rates, agreed between insurer and credit hire company subscribers to the general terms of agreement, come into force from 1 July following another successful independent rate review.
Swift action helps keep a golf club trading after fire
When a fire broke out at a golf club, Aviva’s commercial lines property claims team acted quickly to support the business and keep disruption to a minimum. This content highlights how swift action ensured a smooth claims journey, effective cost…
Biba urges regulator to target problem sales channels
Biba CEO Graeme Trudgill has urged the UK regulators to drill on down specific distribution channels which don't live up to fair value requirements.
LexisNexis warns of ‘reactive’ inefficiencies in motor claims handling
While underwriting and pricing has become more data-driven in recent years, LexisNexis Risk Solutions has warned that motor claims handling is still lagging behind, relying on “fragmented, reactive processes”.
Alternative accommodation enters the Consumer Duty era
AirBnBs, hotels, care homes and holidays are among the tailored accomodation options being offered to customers whose homes have been damaged. Marcel Le Gouais explores a shift in claims that puts people before process.
How insurers can support farmers facing mental strain
The latest Insurance Post Podcast explores the growing mental health challenges facing the UK farming community and the role insurers, brokers and loss adjusters can play in supporting vulnerable customers.
Carpenters CEO’s journey adds meaning to LGBT award win
Carpenters Group was honoured at the British LGBT Awards, with CEO Donna Richards saying the recognition was important both for the business and for her youngest child, who is transitioning.
Uninsured driving creates a vicious cycle for insurers
From compensation payments to lengthy legal disputes, the Forum of Insurance Lawyers' Emma Fuller and Sarah Cartlidge unpick how uninsured motorists are creating costs that ripple across the market.
Claims and Fraud Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 Insurance Post Claims and Fraud Awards.
Why tackling ghost broking will require a balanced approach
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, breaks down why addressing the scourge of ghost broking will require a unified response from insurers, regulators, tech firms, and government.
Big Interview: Ryan Gill, Bspoke
Ryan Gill, CEO of Bspoke, talks to Insurance Post about life post-acquisition, the firm's ambitious growth plans, and status of the MGA market.