Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
The Ministry of Justice faced criticism on secrecy around the development of the small claims portal at Post’s Insurance Claims and Fraud Summit in London yesterday.
Road Safety Week marked the launch of Post’s Driving out Distraction campaign, in which we are urging the industry to pay attention and pull over rather than using hands-free devices while driving.
Data subject claims are on the rise and will be “the next in a long line of mass litigations” producing “exposures in the tens of millions”, according to Kennedys.
There can be many distractions when driving a car but Jo McGowan, human resources director at First Central Insurance & Technology Group, asks what happens when these are inside your own head?
Direct Line Group will see £10m in claims from flooding in the North of England, its early estimates suggested.
On 10 August 2016 Tomasz Kroker was driving a truck on the A34 – ahead of him was a very visible long queue of traffic travelling uphill. The truck was travelling at 50mph, and Kroker made no attempt to reduce speed when he hit the first vehicle driven…
Travelers is among a number of insurers that are exposed to a pending £10m legal claim against Staffordshire Police by a former member of Parliament, who was accused of non-recent child sexual abuse, Post can reveal.
Will the Post Claims and Fraud Summit on 21 November serve as another arena for the claimant and defendant sectors to go another nine rounds of verbal fisticuffs? Michael Lynch, head of insurance partnerships at Minster Law, offers his views.
1st Central has unveiled a powerful new short movie to mark Road Safety Week, raising awareness of dangerous distractions on the road.
How do brokers know that they’re doing a good job for their client? Mike Bruce, group managing director, Global Risk Partners, explains in the commoditised personal lines market, where products are relatively homogenous, it’s often simply about…
The Financial Services Compensation Scheme has called on “thousands” of Alpha Insurance latent defect policyholders to submit their premium refund claims to the portal on the Danish insurer's website.
At the beginning of the month the current government confirmed it would seek to tighten the law around handheld mobile devices on the road, but will not extend a ban to hands-free use. While Post supports this initial step it believes that the government…
Exclusive: NFU is actively recruiting for a new head of claims following the departure of Jon Cawley.
More than 800 houses have been evacuated due to flooding and many of those families won't be back in their home for Christmas. Flood warnings are still in place and there are reports that flood defence equipment is being stolen.
Insurtech Previsico has launched nationwide, aiming to support insurers, brokers and their customers across the whole of the UK with live actionable flood warnings.
While working at a personal injury law firm, Kate Williamson became interested in what cases were like from the insurer's side and is now on her way to qualifying as a solicitor at Horwich Farrelly.
Flooding in the north of England could cost insurers between £80m and £120m, PWC has estimated, though this could rise.
Earlier this year parts of the UK were under water and serious flood warnings are becoming more commonplace, writes Jane Pocock, managing director, Copart UK.
UK flooding is expected to continue, as insurers and loss adjusters have warned of a "spike" in both personal and commercial lines claims as a result.
With almost 3000 dams supplying drinking water to towns and cities they are a common feature in the UK countryside. However, when heavy rain in August threatened the integrity of the emergency spillway at Toddbrook Reservoir an emergency evacuation of…
Ageas UK CEO Andy Watson has cautioned that amid the Ogden rate change and inflationary pressures, current motor rates are “surprisingly low and unsustainable”.
Personal injury law firms face a “bleak future” unless they bear down on their fixed costs ahead of reforms set to come into force next year, Minster Law CEO Shirley Woolham has warned.
Allianz reported operating profit of £100m for the year to date in its Q3 results, with its combined operating ratio slipping to 96.5% from 95.7% at the half year.