Claims
Zurich warns Labour’s £1.6bn pothole pledge won’t make a dent
Zurich Municipal has warned the extra £1.6bn Labour pledged to tackle potholes falls far short of the £15.6bn needed to repair the local road network.
AI in insurance: Revolutionising risk and reward
While it’s clear that AI offers remarkable benefits in processing claims, predicting risks, assessing damage, underwriting and more, it also raises critical ethical questions.
Swiss Re’s UKI CEO on lessons learned from Storm Eowyn
Jason Richards, CEO of property and casualty reinsurance for the UK & Ireland at Swiss Re, counts the cost of the chaos caused by Storm Éowyn and argues the insurance industry and the UK government needs to work together to improve current properties and…
Q&A: Howard Dean, Forum of Insurance Lawyers
Howard Dean, president of the Forum of Insurance Lawyers and partner at Keoghs, talks to Insurance Post about his career, the new government, and the Ogden rate shift.
Why technology is making the human touch in claims more important than ever
View from the Top: Technology is transforming insurance, but claims handling still depends on expertise and empathy. Margaret Murphy, claims director at CFC, discusses the balance between digital tools and human insight.
Throwback Thursday: Polaris on target and Sedgwick’s growth plans
Insurance Post’s Throwback Thursday steps back in time to February 1995 to remind you what was going on this week in insurance history when electronic point-of-sale technology began and Sedgwick’s CEO looks to the future.
‘Coordinated action’ required to bring premiums down, says ABI
The director general of the Association of British Insurers, Hannah Gurga, has told Insurance Post that collaboration between the industry and government can offer ‘practical solutions’ to industry issues.
How worldwide events transform war and terrorism cover
In the latest Insurance Post Podcast, Thomas Clayton, head of cyber for Zurich UK, CFC’s terrorism and sabotage team leader Harry Salmon, and Hugh Sparks, managing director for onshore energy and mining at Charles Taylor Adjusting, reflect on how the…
The GenAI revolution: Transforming insurance for 2025 and beyond
In the high-stakes, high-volume world of insurance, every second counts, and speed of performance is the name of the game.
Revolutionising insurance: The imperative of data-driven decisions in a dynamic market
In today's rapidly evolving insurance landscape, the strategic adoption of data-driven decisions is imperative.
Law firm executives to stand trial in February 2027
Five former executives of the shuttered law firm Axiom Ince will face trial in February 2027, having been charged by the Serious Fraud Office.
Extreme weather hitting insurers hard
All three of Travelers, AIG and Mapfre have put emphasis on extreme weather in their latest set of results.
Wedding insurance ensures the big day goes without a hitch
To mark Valentine’s Day, Insurance Post news editor Scott McGee discusses the wedding insurance market in 2025 with ombudsman Rachel Lam and Voyager’s Adam Underhill.
Why PFAS is the greatest threat to insurance today
As “forever chemicals” become a growing focus of government regulation and a deluge of civil litigation, Emma Ann Hughes unpicks the potential impact of the manufacture and distribution of per and polyfluoroalkyl substances for the insurance industry.
Why the government is wrong to shut out claimant voices
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that claimant representatives must have a voice in the government’s Motor Insurance Taskforce.
Responding to the magnitude of losses from Storm Éowyn
Cathy Scott, head of Northern Ireland at Crawford & Company, outlines how the loss adjuster is responding to a storm that the Met Office identified as one of the strongest to hit the UK in the past decade.
Top five problems SMEs face when getting insurance and how insurtech can help solve them
The complexity and variety of insurance products can be overwhelming for price sensitive SMEs, leading to confusion and the potential for underinsurance.
Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.
Diary of an Insurer: Charles Taylor's Nadeem Sheikh-Ali
Nadeem Sheikh-Ali, senior assistance and client services manager at Charles Taylor Assistance, is greeted by a raccoon, enjoys a stroll around the lake outside his office, and remembers evacuating some injured corporate policyholders from a war-torn area.
FOS to charge CMCs to refer cases
The Financial Ombudsman Service has announced it will charge claims management companies £250 to refer cases to the service from the start of April.
Insurers on alert as government plans to change child sex abuse limitations
The government has put forward a bill to make it easier for victims of child sex abuse to gain an apology and to pursue historical claims in the civil court.
Tackling flood risk: Expert insights to protect your future
In this podcast, Dr.
Q&A: Matt Button, Davies
Matt Button outlines what he has been tasked with as deputy group CEO of Davies plus how he plans to ensure the business achieves annual global revenues of £2.5bn by the end of 2030.
Which? names and shames insurers falling short on claims
A Which? survey of over 4,700 car insurance claimants has ranked insurers based on customer satisfaction with their claims processes.