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Cracking down on insurance fraud: How the industry is fighting back

Insurance fraud remains one of the biggest challenges for UK insurers, costing billions each year and impacting honest policyholders. The latest figures from the Association of British Insurers (ABI) reveal £1.1 billion in fraudulent claims were detected in 2023, a 4% increase from the previous year.

Fraudsters’ tactics are constantly evolving, and insurers are responding with robust detection methods and advanced technology to gain the upper hand.

This content sheds light on the latest fraud trends and how insurers can strengthen their defences against fraudsters, whilst also protecting honest policyholders from the financial burden.

Topics covered include:
• The growing threat of insurance fraud.
• The impact of fraud detection on the insurance industry.
• The role of technology in fraud prevention.
• Strengthening the fight against fraud.

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Voice channels: the hidden front door to fraud

Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.

Telephony data is your secret weapon against fraud

Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives insurers a decisive edge in detecting fraud.

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