Claims
Claims and Legal Review of Year Review 2024
Looking back at 2024, claims, adjusting and legal firm chiefs share how their organisations handled claims arising from named winter storms, worked towards becoming carbon net zero, the impact of claims costs starting to stabilise and why some found…
Ex-Criterion loss adjuster used dead in-law’s details in £160k scam
A former senior loss adjuster for Criterion, who submitted a series of fake insurance claims as well as keeping recovered items for himself, has been jailed.
‘No current plans’ for travel claims database, says MIB
The Motor Insurers’ Bureau has told Insurance Post that it has “no current plans” to develop a travel equivalent of the claims and underwriting exchange, despite industry-wide calls.
Roundtable: Staying ahead of insurance fraud
At a recent roundtable discussion, hosted by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed the trends insurers are seeing around fraud, and the solutions firms are deploying to keep up with the increasingly…
Big Interview: Neil Gibson, Sedgwick
Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.
Direct Line catches scheming sisters over £450k fraud
Two sisters entered a guilty plea to the charge of contempt of court, following an attempt to defraud Direct Line Group in a crash-for-cash scheme.
Motor insurers with most satisfied customers revealed
NFU Mutual, Halifax, LV, Saga, and Direct Line have the most satisfied car insurance customers, according to Fairer Finance’s latest consumer survey, which also reveals an increase in premiums means fewer motorists are happy with their provider today…
Diary of an Insurer: Admiral’s Danielle Jones
Danielle Jones, social purpose leader at Admiral, is adding to the social impact team, takes part in a terrarium-making session and is inspired by Freddie Flintoff’s Field of Dreams show.
Labour’s building ambitions fail to factor in insurance
The government’s overhaul of the planning system to accelerate housebuilding and deliver 1.5 million homes over this parliament has been slated by insurers for failing to consider flood risk.
Aviva and Acturis partner to simplify claims process
Aviva has launched its application programming interface with Acturis, designed to streamline the claims process for brokers.
Why I’m dreaming of subsidence this Christmas
Editor’s View: Rather than our days being merry and bright, this Christmas looks set to be wet and windy rather than white, causing Emma Ann Hughes to dream of subsidence rather than snowman building this December.
Spotlight: Buildings underinsurance – a hybrid solution?
The issue of underinsurance has created a dynamic landscape of both opportunity and challenge in the field of buildings insurance valuations. Johnny Thomson explains how the current period calls for innovative solutions that align with technological…
Transformative power of sport for those with life-changing injuries
The Paralympics serves as a reminder there is a real person at the end of every claim, with Kate Duffy, partner at Clyde & Co, pointing out insurers have a duty to support initiatives which aid the rehabilitation process.
Spotlight: Buildings underinsurance – what can be done?
While tackling underinsurance can lead to greater levels of trust between an insurer and the policyholder, failure to take action can have significant downsides including reputational damage and even legal action, writes Tim Evershed
Spotlight: Why buildings underinsurance is bad for business
Based on current statistics, the insurance industry has some way to go in tackling buildings underinsurance. But for brokers that make a concerted effort to address this issue, client loyalty is a potential reward that cannot be ignored, as Tim Evershed…
Ireland construction trends: Industry report
HSB's report considers the key trends that are influencing Ireland’s construction market prospects and impacting construction insurance risks, from the small tool theft epidemic to the modern technologies which could enable the high demand for…
Insurance claims process automation: Three areas to automate
New and advanced technologies are paving the way for smoother, more efficient claims handling. Claims processing automation can streamline routine tasks, reduce risk of errors, and enhance customer satisfaction.
Policy Expert reveals lessons learnt after customer complaints
Steve Hardy, CEO of Policy Expert, outlines the changes it made following issues with the claim of a dissatisfied customer who then went on to create an action group.
Lying motor claims lawyer lands in legal labyrinth
HF and Admiral have secured a finding of fundamental dishonesty against a lawyer who lied about injuries following several road traffic accidents.
McLarens warns cash-strapped councils against self-insuring social housing
As the crisis in social housing continues, Gordon Winstanley, public sector lead at McLarens, observes local authorities are looking to reduce their insurance spend but he warns this is not without risks.
Lord Chancellor announces UK-consistent Ogden rate
Lord Chancellor Shabana Mahmood has announced her intention to increase the personal injury discount rate to 0.5% from -0.25%, in line with Scotland and Northern Ireland.
Industry demands small claims limit increase
Several figures in the insurance industry have urged the government to increase the small claims track limit.
Storm Bert shows insurers must demand building rules change
Editor’s View: If you want to know why people recoil, rather than embrace you, when you say you work in insurance, Emma Ann Hughes recommends you type into Google: ‘What does the insurance industry need to do about the growing number of named storms?’
Axa accused of threatening to pull cover from brain injury victim
Axa Partners reportedly insisted that a woman suffering from multiple brain injuries must be repatriated against the advice of her doctors, or face losing her travel insurance coverage.