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Claims & Legal Review of the Year 2025

A montage of all the news-makers in insurance this year

From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.

What was your highlight as a business in 2025?

Hugh Kennaway, president of the Chartered Institute of Loss Adjusters and global head of downstream adjusting at Matthews Daniel:  Securing member

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Can AI-driven claims decisions withstand scrutiny?

Trade Voice: As AI promises faster claims settlements and lower costs, Laura Madders, partner at Kennedys and member of the London Market Forum of Insurance Lawyers, examines how insurers will balance efficiency with accuracy, fairness and robust human oversight.

Pothole claims rise 25%

Motor insurers continue to face pressure from rising vehicle repair costs, after reports found a 25% year-on-year increase in pothole-related claims despite government funding.

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