Claims
Webinar: Is it time the ABI GTA had specific rates for electric vehicles to change insurers' attitudes?
With over a million electric vehicles on UK roads, they are becoming increasingly important for motor insurers in managing portfolio growth and claims costs.
Impact of 20mph speed limit on motor insurance premiums revealed
Iwan Doherty, senior researcher at Fairer Finance, reveals some providers – but not all – are beginning to let the new car accident data about 20mph speed limits influence their motor insurance prices.
Radar satellites promise to transform insurer flood responses
Space technology company ICEYE’s constellation of radar-equipped satellites gives insurers the ability to have a more informed response to floods just hours after they occur, its global head of insurance Stephen Lathrope has said.
Verisk London 2024: Key takeaways
In the fourth and final video recorded at the Verisk Insurance Conference in London, Insurance Post content director Jonathan Swift spoke to delegates and speakers about the lessons they learned at this year’s event.
Most complained about general insurers revealed
Admiral, Direct Line Group, Aviva, Esure and Axa were the most complained about general insurers in the first half of 2024, according to the latest Financial Ombudsman Service data.
Verisk London 2024: Evolving fraud trends
In the third in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes met with industry experts to discuss fraud trends.
Spotlight: UK businesses brace for evolving claims risks
The risks facing UK businesses are constantly evolving, and trends in claims follow in their wake. It’s not just a rise in extreme weather events that is contributing to the claims tally for UK businesses.
Autonomous vehicle revolution shaking-up insurance
The potholes plus dirty road signs pushing the brakes on mass rollout of autonomous vehicles on UK roads are examined in the latest Insurance Post Podcast.
Why insurers should rethink their approach to tree removal
Freya Chapman, residential lead at ground engineering specialist Mainmark, explains how insurers can triage tree-related subsidence in a low impact way.
Seven ways to modernise the claims experience - using what you already have
Filing a claim is a policyholder’s greatest moment of vulnerability and truth. How connected and competitive is your claims experience?
Diary of an Insurer: Markel’s Chris O’Shea
Chris O’Shea, managing director of claims international at Markel, looks to expand the wholesale and international claims function, unpicks a high-profile equine claim, and gets Dad duties done.
Allianz’s Thomas on how insurers can be sustainability change-makers
View from the Top: Bethany Thomas, head of sustainability at Allianz, says it’s time for the insurance industry to deliver on its sustainability ambitions.
The cost of birth trauma
According to the most recent annual report from NHS Resolution, total clinical negligence payments relating to maternity failings amounted to £2.8 billion.
2024 AI handbook for insurance leaders
AI will touch nearly every aspect of insurance - from broker operations to underwriting to risk management to claims processing and beyond. Insurers that adopt AI effectively will have an insurmountable advantage.
Labour unveils motor insurance taskforce to crack down on costs
Labour transport secretary Louise Haigh has promised her party’s motor insurance task force will “crack down on spiralling costs” and deliver a “fair deal” for drivers.
Unexpected insurance fallout of the prison crisis
Andrew Steel, partner and police defence lawyer at national law firm Weightmans, and member of the Forum of Insurance Lawyers’ Public Sector & Blue Light Sector Focus Team, explores the insurance implications of Operation Early Dawn amid the UK’s prison…
Ageas’ AI fraud tool; Clear’s Wycombe partnership; Moonrock’s COO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Fiona Sperry, QBE
Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.
Government exposes ‘cavernous’ motor injuries justice gap
Personal injury claims for crashes in the UK decreased between 2020 and 2023, while the number of road injuries increased, according to the latest government data.
Automated claims management: Three pillars of success
In contrast to traditional approaches, automated claims management systems optimise underwriting efficiency with advanced algorithms and machine learning.
RTA claim lands lying litigator in legal limbo
A paralegal who was found to have lied during their road traffic accident claim has been sentenced to one year in prison, suspended for two years.
Foil on why a loss for credit hire companies is a win for insurers and customers
Trade Voice: Max Withington, member of the Forum of Insurance Lawyers’ credit hire sector focus team and Horwich Farrelly partner, and Graeme Mulvoy, Horwich Farrelly partner, look at developments in credit hire claims that could presage cheaper premiums.
The genie in the bottle: improving outcomes in income protection claims
At a recent Insurance Post roundtable in association with EvolutionIQ, specialists explored the challenges and opportunities for income protection insurers in supporting the ‘back to work’ mission.
Diminishing justice
Tony Buss, CEO of ARAG, the UK’s leading insurer of legal costs has been a key figure in the fight for access to justice for nearly 40 years.