Claims
Dive In registration opens
Registration has opened today (15 August) for the 2024 Dive In Festival, which aims to promote diversity and inclusion in the insurance industry.
Longworth’s AI Code of Conduct has a ‘shelf life’
Eddie Longworth’s voluntary artificial intelligence (AI) code of conduct for the claims industry has a “shelf life”.
How to make the most of industry conferences
Heather Lambert, group sales director of Claims Consortium Group, shares her advice on how to ensure conferences aren’t just an overwhelming rush of presentations, visiting stands and networking in the latest Insurance Post Top Tips video.
Terror charges for rioters could put insurance claims in doubt
Businesses reeling from damage caused by far-right riots across the UK in recent weeks may have their claims complicated if the perpetrators are charged with terrorism offences.
AI insights unveiled: UK insurance leaders navigate the 2024 regulatory maze
Mind Foundry hosted workshops at the Insurance Post AI Summit to explore AI usage, challenges, and collaboration in the insurance sector.
Mass’s Sue Brown on access to justice
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, says she would like to see a change of direction on civil justice from the new Labour government.
Property insurance payouts hit record quarterly high
Insurers paid £1.4bn in claims for property damage during the second quarter of the year, according to the latest data from the Association of British Insurers (ABI).
Ageas’s Clarke on what GenAI means for fraud
View from the Top: Adam Clarke, chief underwriting officer at Ageas UK, says artificial intelligence is a double-edged sword in the fight against fraud.
Insurers expect to pay out about £20m for riot damage
Insurers are likely to have to pay out at least £20m for the damage caused by the far-right anarchy across the UK, prompted by the attack on a dance class in Southport.
Wedding insurance after Covid cancelled nuptials
After couples were forced to cancel their nuptials due to Covid-19 restrictions, Tim Evershed examines how wedding insurers coped with a barrage of claims and the make-up of the market in 2024.
QuestGates to invest fresh funding in tech and acquisitions
QuestGates has secured investment from private equity firm Equistone and, according to CEO Chris Hall, is planning to invest the funds in technology and acquisitions.
Apil’s Scarsbrook on why the personal injury discount rate isn’t about insurance
Trade Voice: Past president of the Association of Personal Injury Lawyers, Jonathan Scarsbrook, says injured victims of negligence must not be made scapegoats for the insurer’s inability to control their costs.
Holiday from hell - Part three: Valet parking
How can vehicle owners make sure they do not fall foul of bad valet parking practices?
FSCS pays out £160m for failed insurers in 2023/24
The Financial Services Compensation Scheme paid out £423m in compensation to customers during 2023/24, with £160m of that going to customers of failed insurers – less than it had predicted.
60 Seconds With... Clear Group’s Bethany Croucher
Bethany Croucher, claims handler at the Clear Group, reveals she did her dissertation on Princess Diana and her ability to ski.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Claims ‘hell’ with Policy Expert causes mother to set up group
A mother-of-two, who has been through a 17-month battle with Policy Expert following a fire at her home, has set up an action group to help “other families going through hell with claims.”
Insurers need to unlock the mass-timber revolution
Judith Schulz, fire safety engineering lead at Arup, tackles what insurers need to know about mass-timber risks.
Q&A: James Eveling, Woodgate & Clark
James Eveling, managing director of loss adjuster Woodgate & Clark, addresses the war for talent and discusses the firm’s growth plans plus its new claims system.
Holiday from hell - Part two: Lost and damaged luggage
You may arrive at an airport when your bags fail to emerge onto the carousel, leaving you in an unfamiliar place with only a small selection of your possessions.
Digital claims: Closing the loop from FNOL to settlement
The digital world is ideal for logging a FNOL and follow-through claims communications, but the human element still remains irreplaceable.
Consumer Duty fails to improve insurance customer’s experiences
Most general insurance customers have seen zero improvement in service from general insurance providers since the implementation of the Financial Conduct Authority’s Consumer Duty a year ago, with some even saying things have gotten worse, research has…
Van and moped crash-for-cash schemes on the rise
Crash-for-cash schemes involving vans and mopeds are on the rise and moving into urban areas outside of London, according to Ageas.
Better motor claims are no accident
The new Consumer Duty requires insurers to ensure reliable replacement vehicle offerings with dependable secondary suppliers, consistently meeting consumer expectations.