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The genie in the bottle: improving outcomes in income protection claims

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A healthy and active workforce is key to a thriving UK economy, but too many people remain on the sidelines. At a recent Insurance Post roundtable in association with EvolutionIQ, specialists explored the challenges and opportunities for income protection insurers in supporting the ‘back to work’ mission.

This article provides a summary of the discussion and key areas covered including:
• Why triage is key.
• Rising claims.
• Add-on services.
• What a perfect customer journey looks like.

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