Insurers need to be ready for AI ‘arms race’ in fraud

james-burge

The proliferation of artificial intelligence is going to heap more pressure on the insurance industry to use “technology to fight technology”.

That was one of the key takeaways from the session ‘Catching the Fraudster of the Future’ at the Post Claims Club last week.

Highlighting how he had seen fake medical reports used in the casualty space

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Q&A: Fiona Sperry, QBE

Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.

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