Q&A: Fiona Sperry, QBE
Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.
What are we talking about when we talk about ‘complex claims’?My team are about 80 people, and we deal with usually high value claims, though there’s a whole variety of other triggers that can cause a
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