MGA satisfaction with claims processes hits new low
Clyde & Co’s 2025 MGA Opinion Report has found that managing general agent claims management process dissatisfaction has worsened over the last two years.
In 2023, 80% of carriers and 59% of MGAs felt that the claims management process with MGAs required improvement; these numbers increased to 91% and 71%, respectively, in this year’s report, which
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
HDI’s Reynolds on fleet risk of safer vehicles but costlier claims
Michael Reynolds, director of motor for HDI Global, UK and Ireland, on how his focus is moving from preventing accidents to managing increasingly complex and expensive repairs.
Admiral insists collaboration key to future-proofing motor repairs
Scott McCammon, Admiral’s head of motor repair, outlines how collaboration across insurers, garages, manufacturers and suppliers is essential to streamline repairs, reduce claims costs, and prepare the UK motor industry for the shift to electric vehicles.
Concentrate on motor claims duration as much as cost
With increased vehicle technology putting strain on repair, the duration of claims must be considered as important as cost.
Mobility provision a minor factor in surging cost of motor claims
Anthony Hughes, chair and CEO of the Credit Hire Organisation argues the case against credit hire being the major factor in driving up claims costs.
Confused’s Jones on why data is vital as car insurance market hardens
Rhydian Jones, motoring expert at Confused.com, says early signs of the motor insurance market hardening are emerging as a result of increasing claims costs from electric vehicles, and ADAS makes data more vital to providers than ever.
Why rural roads remain a deadly blind spot for insurers
With crashes on rural roads far more likely to prove fatal than those in urban areas, Emma Ann Hughes explores how insurers are shifting from simply pricing risk on country lanes to trying to prevent the collisions that lead to claims.
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
Can motor insurers outpace digital deception?
While both fraudsters and the insurance industry are utilising technology and AI to commit and fight fraud, there are barriers to overcome and changes to be made if we want to swing the pendulum in the industry's favour.