Personal
Defaqto reveals top car, home, travel and pet insurers
AA, Post Office Money, Virgin Money and Animal Friends have been named by Defaqto as the top providers for 2024–25 across the four major personal lines of insurance.
Q&A: Vicki Wentworth, Agria
Vicki Wentworth, CEO of Agria, discusses the pet market and the importance of lifetime policies, and reveals the insurer considered purchasing RSA’s pet book.
Axa Retail pinches former RSA claims director
Axa Retail has confirmed the appointment of former RSA personal lines claims director Suzy Tiffany as its claims director.
MGA launches with travel insurance for pre-existing conditions
New travel MGA Gigasure plans to develop travel insurance for those with pre-existing medical conditions.
Claimant’s shaky testimony crashes motorcycle claim
Hastings Direct and HF have seen a £50,000 claim dismissed due to the questionable evidence of the claimant involved.
Insurers expect to pay out about £20m for riot damage
Insurers are likely to have to pay out at least £20m for the damage caused by the far-right anarchy across the UK, prompted by the attack on a dance class in Southport.
Hiscox outlines growth plan for rest of 2024
Marine, energy and retail markets were identified as having great potential to further bolster Hiscox’s profits in the latter half of this year.
Addressing the fire risk of rooftop solar panels
After an increase in fires involving solar photovoltaic systems, largely in residential installations, Rob Murton, senior development underwriter for Ventis Insurance, and Lee Masson, managing director at Halliwell Forensics, examine how insurers can…
Wedding insurance after Covid cancelled nuptials
After couples were forced to cancel their nuptials due to Covid-19 restrictions, Tim Evershed examines how wedding insurers coped with a barrage of claims and the make-up of the market in 2024.
Big Interview: Charles Offord, Co-op Insurance
Since the turn of the century, Co-op Insurance has weathered more “near-death” experiences than any other financial services company in the UK.
ABI tracker shows quarterly decline in motor premiums
Motor insurance premiums decreased by 2% in Q2 compared to Q1, according to the latest data from the Association of British Insurers.
BCIS green-lights time-saving rebuild cost platform
The Building Cost Information Service has green-lit a platform that uses automation to put together rebuild cost reports in seconds, Insurance Post can reveal.
Addressing financial stress and its implications for insurers
Alison Williams, managing director of Prestige Underwriting, highlights what insurers need to do to address the needs of a growing number of non-standard consumers caused by the cost-of-living crisis.
Is embedded insurance friend or foe?
Joe Sultana, commercial director of IS2, on how to ensure the convenience of embedded insurance does not lead to a lack of informed decision-making plus a repeat of the payment protection insurance mis-selling scandal.
Tackling the growing issue of fake insurance adverts
As a growing number of road traffic accident victims are falling foul of scammers pretending to be insurers, Fiona Nicolson explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing…
Undisciplined motor insurers at risk of dragging the market down
Sabre’s CEO Geoff Carter has told Insurance Post that firms must be “disciplined” when it comes to pricing, lest they risk dragging the market down.
Co-op Insurance shares lessons learnt from Amazon encounter
Charles Offord, managing director of Co-operative Insurance, has expressed his disappointment over Amazon’s decision to pull the plug on its Insurance Store but noted it could make a comeback.
Can telematics solve the mathematics of car insurance pricing?
Rory Yates, global head of strategy at EIS, observes if consumers do not love telematics by now, then they are unlikely to embrace it en masse any time soon to push down the price of motor insurance.
E-bike battery legislation ‘warmly’ welcomed
The UK government has announced its intention to legislate to reduce the fire risks associated with electric power-assisted bicycles and lithium-ion batteries.
Domestic & General looking to utilise AI following growth
Domestic & General CEO Matthew Crummack spoke to Insurance Post about the firm’s artificial intelligence strategy, after its annual revenue passed £1bn in 2024.
Diary of an Insurer: Axa’s David Pearce
David Pearce, trading director of Axa Direct and Swiftcover, takes a stride forward with application fraud controls, improves the online renewal user experience and talks to Swiss colleagues about electric vehicle battery tests.
Esure loses customer claim in ‘isolated’ incident
Esure has been accused of negligent customer service after BBC’s The One Show highlighted two claims from policyholders who struggled to get in contact with the insurer following accidents.
Cuvva CEO on achieving profitability in a turbulent insurtech space
In its 2023 annual report, the car sharing insurtech revealed it was able to go from a £6m loss in 2022 to £3.8m adjusted profit in 2023.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.