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Aviva’s ChatGPT push draws scepticism from ex-aggregator exec
A former price comparison executive has questioned whether ChatGPT can currently become the dominant force in insurance distribution, despite a recent push by Aviva and Moneysupermarket to establish an early presence.
Throwback Thursday: Churchill’s pet plan
Insurance Post’s Throwback Thursday steps back in time to March 1996 to remind you what was going on this week in insurance history when Churchill was hoping to buy Petplan.
Why Which? is pausing the Insurance Brand of the Year award
Rocio Concha, director of policy and advocacy at Which?, explains why persistent failures in the insurance sector identified in the organisation’s super-complaint led to the decision to pause its Insurance Brand of the Year award in 2026.
Managing the ‘forever risk’ of PFAS
How PFAS, often called “forever chemicals”, is creating one of the most complex and far-reaching environmental risks for insurers today is the topic of the latest Insurance Post Podcast.
Axa merges UK retail and commercial units under one CEO
Axa UK & Ireland is combining its retail and commercial arms under a single structure, called Axa Insurance UK.
AI embedding across customer journey will define winners
The insurance industry’s future winners will be providers that deploy artificial intelligence effectively across the entire customer journey to drive repeat business, according to Philippe Knepfler, chief innovation officer at Covéa Affinity.
CMA sets out reforms for ‘outdated’ vet market
The Competition and Markets Authority today (24 March) set out its final report into the pet and vet market, with some legally binding reforms due to come in over the next couple of years.
Aviva to launch first UK ChatGPT insurance app
Aviva is set to be the first major UK insurer to launch an app on ChatGPT, Insurance Post can exclusively reveal.
Road safety reform must not overlook life after an accident
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that victims of road traffic collisions must be front and centre in mind in policy discussions.
Home insurers heading for losses this year
UK home insurers are expected to be lossmaking in 2026 due to market and geopolitical pressures, according to the latest EY home insurance results analysis.
Flood support gaps that insurers can’t afford to ignore
Flood victims face prolonged financial strain and unmet mental health needs, a survey has shown, placing fresh scrutiny on how insurers handle claims, vulnerability and post-loss support.
Is it Time:To get some new business cards for Biba 2026?
Content director’s view: With vinyl now as popular as it was in the 80s and Pokémon never being more collectible, could physical business cards make a comeback? Jonathan Swift points to recent evidence to indicate this may be the case, but is still on…
ManyPets CEO warns pet insurance is at inflection point
Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, meeting customer expectations and artificial intelligence changing how policies are purchased.
Zego reduces costs by 20% with rewards
Zego has seen a 20% reduction in its cost of service as a result of rolling out rewards for safer drivers.
MoneySuperMarket partners to offer discount to frontline workers
MoneySuperMarket and Blue Light Card have today (18 March) launched a co-branded car and home insurance comparison journey for frontline workers.
How should success of FCA’s response to Which be judged?
The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey,…
Webinar: Watch Blink, Collinson and Visa discuss the reality of instant claims
The insurance sector is still weighed down by inefficiencies and fragmented processes when it comes to claims servicing and settlement.
Adiona founder and CEO Paul Harvey passes away
Paul Harvey, founder and CEO of motor insurance insurtech Adiona, has passed away.
FCA and FOS reveal plan to speed-up complaints handling
The Financial Conduct Authority and Financial Ombudsman Service have today (16 March) set out plans to overhaul the UK’s consumer redress framework.
Insurer CEOs bet big on AI and M&A for growth
Insurance chief executives have artificial intelligence, dealmaking and ESG strategy at the heart of their growth plans for this year, according to KPMG.
Vitality offers cut-price weight loss jabs with Boots
Health insurer Vitality is offering policyholders discounted weight loss jabs and coaching through Boots Online Doctor.
Insurance AI chatbot launched, powered by unrivalled journalism, research and data
Insurance Post is pleased to announce the launch of Insurance Pulse, a UK insurance AI chatbot, powered by unrivalled journalism, research and data.
Throwback Thursday: NU goes west & D&G’s PC deal
Insurance Post’s Throwback Thursday steps back in time to March 1996 to remind you what was going on this week in insurance history when Norwich Union went west and Domestic & General branched out into computers.
Aviva issues response to DLG fine
Aviva has issued a statement in response to Direct Line receiving a £10m fine from the Prudential Regulation Authority for a Solvency II miscalculation.