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Blog: How use of the supply chain can help meet high customer expectations – and manage costs
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Blog: Mark Wilson the surefire hit as Aviva CEO, who lost the trust
Following yesterday's announcement by Aviva that Mark Wilson is to step down as group CEO of Aviva, Jonathan Swift reflects on why the move was not such the "shock" some painted it as.
Blog: Flood claims involving children
A flooded home can be traumatic, especially for children. Jonathan Davison, strategic development director at the British Damage Management Association, explains how the claims process can be designed to protect the mental wellbeing of younger family…
Compare the Market owners see profits rise despite blow from abandoned IPO
Compare the Market owner BGL Group has seen underlying pre-tax profits soar by 16% in spite of its abandoned initial public offering.
Theresa May pledges to take action against dual pricing
Prime Minister Theresa May has vowed to take action against companies that impose a “loyalty penalty” on customers.
McCafferty re-affirms strategy as Brightside hit by £10.2m loss
Brightside saw pre-tax losses of £10.2m last year, but incoming CEO Brendan McCafferty said there is “no need to alter strategy”.
Analysis: Little online lies
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
Aviva small broker community not ‘anti-network’
Aviva's small broker community is not a threat to networks or spurred on by consolidation in the regional market, said the company's managing director of intermediaries Phil Bayles.
Insurance Fraud Awards 2018 - full list of winners
Keoghs partner James Heath, pictured, was handed the achievement prize at the Fraud Awards last night in what proved to be a fruitful night for the law firm.
Aviva launches community to boost ‘overlooked and isolated’ small brokers
Aviva will furnish smaller broker members with same-day response times, discounted compliance packages and free learning and development tools as part of its new community initiative.
Insurtech research 2018
From the app that arranges insurance for a day to the online service that pays claims in less than one minute, digital technology has transformed the face of the insurance sector. Post takes a closer look at the insurtech movement and its partnership…
Spotify exec jumps ship for Lemonade
Jorge Espinel, former global head of business development at Spotify, has joined New York-based insurtech Lemonade.
Travel insurance: Transforming and challenging through digital technology
The insurance market and the tourism industry have not always had reputations for embracing the latest technology. But things are changing and digital advances such as geo-location and data analytics will only help accelerate the pace of change
Travel insurance: Making sure winter sports cover doesn't go downhill
Despite the large amounts of money associated with booking and kitting out for winter sports holidays, there will still be skiers and snowboarders heading overseas this winter with inappropriate cover. What are insurers doing to prevent policyholders…
Analysis: How regulation could clip the wings of CMCs
In six months’ time, claims management companies will fall under the umbrella of the Financial Conduct Authority.
Interview: Geoff Carter and Trevor Webb, Sabre Insurance
A self proclaimed ‘little gem’, Sabre literally went public last year with a London Stock Exchange listing. Jonathan Swift caught up with the management team to get under the bonnet of the non-standard motor insurer
Dual pricing sees price comparison sales drop
A greater awareness of dual pricing among customers is seeing fewer people buying insurance online, according to research.
Markerstudy picks up 10,700 policies from collapsed Alpha
The Financial Services Compensation Scheme has signed off on a deal that will see 10,700 customers of failed Danish insurer Alpha have their policies moved to Markerstudy.
Analysis: Chatbots – Where is the love?
‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.
Rental market disruptor Canopy hits 10,000 users, poaches Chubb digital lead
Chubb’s former head of SME and digital, Ruth Polyblank has joined rental market disruptor Canopy, which now boasts over 10,000 users.
