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Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Top 30 European Insurers of 2025 Revealed
Europe’s Top 30 non-life insurers achieved another year of solid top line growth in 2024, with the average rate being 11%.
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.
Which? makes super-complaint against FCA over insurance failings
Which? has issued a super-complaint to the Financial Conduct Authority, accusing the regulator of failing to tackle persistent problems in the home and travel insurance markets.
Allianz UK uncovers £93m in insurance fraud
Allianz UK identified more than 15,800 fraudulent cases across personal, commercial and specialty lines, worth a total of £92.6m in the first half of 2025.
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
ManyPets achieves profitability for the first time
Many Group, the parent company of ManyPets, has reported a profit of £6.25m for the year ending 31 March 2025, after posting a £33m loss in the previous year, Insurance Post can reveal.
Reclaiming Pride: Ageas’s Roche’s shift from exclusion to inclusion
From teenage exclusion to leading an LGBTQ+ resource group, the journey of Lloyd Roche, risk and governance underwriter at Ageas, shows how workplaces can become spaces of growth, pride, and lasting change.
Protestors disrupt Lloyd’s Dive In festival launch
Protestors interrupted the launch of the Dive In festival this morning (16 September), walking on stage as Lloyd’s CEO Patrick Tiernan opened the London market’s annual diversity and inclusion event.
Admiral’s Wilkie champions social mobility through her rise
Helen Wilkie, projects and events lead at Admiral, shares how grit, growth, and company support helped her rise from entry-level to leadership.
Landfill Tax overhaul could push up insurance prices
Peter Wassell, technical director of Sedgwick Repair Solutions, has warned the government’s plan to reform Landfill Tax could have unintended consequences for insurance premiums.
Axa’s Scott on battling imposter syndrome in insurance
Suzanne Scott, chief people and corporate responsibility officer at Axa UK & Ireland, reflects on how an inclusive culture can help individuals overcome imposter syndrome and opens doors for all in insurance – not just the elite.
More women in top jobs narrows gender pay gaps in insurance
Insurers with more women in top-paying roles report far smaller gender pay gaps, proving representation – not just equal pay policies – is the strongest lever for lasting progress, a data analysis produced by Michael Stefan, partner at executive…
Aviva’s DLG takeover: Why social media can’t be an afterthought
After Aviva completed its £3.7bn takeover of Direct Line, Adam Biddle, CEO of marketing agency Gh0st, explores why social media visibility is critical when financial brands merge.
Diversity and Inclusion In Insurance Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Diversity and Inclusion In Insurance Awards.
TifGroup looks to rival Verisk with Protectif screening tool
TifGroup has opened up its medical screening tool, Protectif, to the wider travel insurance market as it looks to challenge Verisk and take a “piece of the pie”, Insurance Post can reveal.
Unum UK enters health cash plan market
Unum UK has entered the health cash plan market, with Mark Till, CEO of Unum UK, revealing the insurer intends to become a top three provider.
Throwback Thursday: Lit streets and radar reflections
Insurance Post’s Throwback Thursday steps back in time to September 1945 to remind you what was going on this week in insurance history when burglary insurance providers had their hopes raised by lit streets.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Hastings Direct and HF bring down car hire scam
Hastings Direct, backed by legal advisers HF, has dealt a blow to an elaborate scam orchestrated by Arrow Car Hire UK London.
ABI gears up for winter storm season
Trade Voice: Mark Shepherd, head of general insurance policy at the Association of British Insurers, sets out how greater resilience and understanding can help customers weather stormy weather.
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
Home Protect ready to roll out AI-powered claims system
Home Protect is getting ready to launch a fraud detection and claims settlement system in September that chief technology officer Dan Huddart has called a “genuine game changer” for insurance.