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Insurers plead with government to make early call on further whiplash reform delay in light of Covid-19
The whiplash reforms implementation date should be delayed and a realistic timescale put in light of the Covid-19 epidemic.
Coronavirus: Keeping the contact centre claims journey alive at home
A lot of the rules that dictate best practice in times of traditional weather surges also hold true now for the coronavirus pandemic, argues CET Property Assurance's Paul Wozencroft. Not least the need to utilise digital capabilities to connect everyone…
Analysis: Motor insurers report up to 50% reduction in claims due to coronavirus lockdown
It is now just over a week since the Prime Minister locked down the UK on 23 March to help slow down the coronavirus pandemic, strict measures which have seen traffic significantly reduced on the UK’s roads. Post content director Jonathan Swift spoke to…
Roundtable: The rush to technology
The seemingly headlong rush by insurers to connect everything, pulling together fragmented legacy systems and IT architecture has left many of them struggling to find the right solutions. Post gathered a group of experts together to see how firms are…
Editor's comment: Be kind
As I write this the sun is on my back, the windows are open, the first days of spring mean new flowers are poking their heads above the soil, bees are buzzing, and my cat is chasing her tail in the garden.
Mark Mugge joins Right Choice as group CFO
Former Gallagher and Ardonagh chief financial officer Mark Mugge has taken up the group CFO role at motor specialist Right Choice Insurance Brokers.
Your 'business as usual' March digest
We understand that while it’s important to keep bringing you up to date and important news on the Covid-19 pandemic and its impact on the industry, it’s also critical, especially while homeworking, to know what's happening outside of this. With that in…
Interview: Lisa Bartlett, Crawford & Company
Having spent her career working for brokers and then an insurer, Crawford & Company’s new UK and Ireland president Lisa Bartlett speaks to Jonathan Swift about why she has now thrown herself into claims management and loss adjusting, and how she is…
Motor insurers vow to support NHS volunteers who undertake unpaid activities
Motor insurers have confirmed that those volunteering for NHS services don't need to change their motor policies or contact their insurer to update them with their activities.
CII boss Sian Fisher on reacting to the coronavirus crisis
There have been three occasions when Sian Fisher, CEO of the Chartered Insurance Institute, went to the office and thought “things will never be the same again”.
Tribunal dismissed Eldon and Leave EU bias and unfairness claims despite ICO handling errors
While it acknowledged issues with the Information Commissioner's Office's handling of Eldon and Leave EU fines and audit notices, a tribunal has found its actions did not amount to bias, procedural unfairness or unlawfulness.
Motor Mouth Podcast 9: Claims culture or no claims culture? Motor insurance and the whiplash reforms
Jonathan Swift, content director at Insurance Post, speaks to Matthew Maxwell-Scott, executive director of the Association of Consumer Support Organisations, to get his insight and thoughts on the reforms, where the challenges still lie and, with the…
Insurance Monitor: Act now to start repairing the reputational damage
In this month’s column, David Worsfold, looks at insurers’ reputation as they respond to the coronavirus, at why being flexible is key and what the long-term impacts might be
Analysis: Where does Covid-19 leave the flood victims?
Storms Ciara and Dennis hit the UK in early February and a little over six weeks later Prime Minister Boris Johnson put the country in effective lockdown after the Covid-19 virus was declared a pandemic by the World Health Organisation. Stephanie Denton,…
Blog: Incoming Esure chair Andy Haste, an insurance boss defined more by the roles he didn’t do - than those he did?
There was a time when former RSA group CEO Andy Haste seemed to be linked with every senior position in insurance. Post content director Jonathan Swift reflects on some of the ones that got away - if rumour and speculation were to be believed.
ABI promises ‘best endeavours’ on data for Treasury Committee’s Covid-19 questions
Huw Evans, director general of the Association of British Insurers, has flagged that the trade body does not collect most of the data requested in a series of questions by Treasury Committee chair Mel Stride on the industry’s response to the coronavirus…
Chubb responds to Maze ransomware hack claims
Leading cyber insurance specialist Chubb has been targeted by hackers who claim to have encrypted files and stolen data.
Analysis: How insurance law firms are responding to the coronavirus - virtual forums, video evidence and resolution based on documentary evidence
In light of the coronavirus pandemic, Jonathan Swift, director of content for Infopro insurance division, caught up with a number of insurance law firms to find out what they are doing to manage case loads and meetings during these difficult times; and…
Treasury Committee questions ABI on coronavirus response
Treasury Committee chair Mel Stride has asked Association of British Insurers director general, Huw Evans, to address queries on the insurance response to the coronavirus pandemic.
Ardonagh posts Ebitda surge as it sees £74m loss for 2019
The Ardonagh Group reported a loss after tax of £74m and an increase in Ebitda to £115.3m for the year ended 31 December 2019, up from £29.7m in 2018.
Gefion ordered to stop writing business by Danish regulator
Gefion Insurance has said it will appeal after the Danish Financial Supervisory Authority rejected its recovery plan and ordered the company to stop writing business.
Analysis: How insurers are helping employees juggle home schooling with work: Joe Wicks excercise videos, support groups and emergency leave
“I’ve just done my first two hours of teaching this morning and I have new found respect for the teaching profession, that’s for sure”. That was one of the responses Post's content director Jonathan Swift received when asked what employers are doing to…
Ageas cuts repair times by a week as its unveils Tractable-powered policyholder app
Exclusive: Insurtech Tractable claims it has significantly reduced the key-to-key time for vehicle repairs for client Ageas by at least a week using the latest iteration of its AI technology.
Insurers not expected to penalise motorists over coronavirus MOT exemptions
The insurance industry will not look to sanction motorists who do not get MOTs carried out under a six-month government exemption due to coronavirus, the Association of British Insurers has confirmed.