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Big Interview: Kelly Ogley, Howden
Kelly Ogley, CEO of Howden consumer and local commercial (C&LC), talks with Scott McGee about the increasing severity of change within the motor industry, A-Plan’s transition to Howden, and after 39 years in industry, looking at leaving a legacy to be…
Motor insurers pay out £885m in redress but complaints begin to ease
Motor insurance continues to be the most complained about product in UKGI, according to an exclusive analysis of Financial Ombudsman Service (FOS) complaints data by market intelligence firm Insurance DataLab.
Regulators to tackle motor claims management practices
The Financial Conduct Authority, Solicitors Regulation Authority, Information Commissioner’s Office and the Advertising Standards Authority plan to tackle misleading advertising and information about motor finance claims.
Fairer Finance demands FCA probe into pet cover limits
Fairer Finance has accused pet insurers of adding “deceptive” inner limits to policies marketed as comprehensive, which could leave owners facing thousands of pounds in unexpected vet bills.
Motor premiums: two years of deflation, a more nuanced year ahead
Over the past two years, motor insurance pricing has transitioned from a period of extreme inflation to material deflation, with competition intensifying and product strategies evolving rapidly.
What will impact UK motor moving forward?
Given predictions of the UK motor insurance market going back into the red next year, experts have outlined the factors likely to impact performance and how the industry can mitigate those pressures.
EV pricing woes continue
As the UK government revives electric vehicle purchase grants and confirms new investment in the charging infrastructure, David Humphreys from LexisNexis Risk Solutions says the insurance sector still faces the challenge of accurately pricing and…
Diary of an Insurer: ERS's Chris Wilson
Chris Wilson, head of fleet and commercial motor at ERS, balances data-driven decisions, broker relationships, leadership collaboration and underwriting precision, all while carving out time for nursery runs and family life.
Obesity and weight health: The global landscape
Obesity and inactivity are a huge challenge to public health and global economies, with 1 in 6 UK deaths linked to inactivity. This whitepaper explores the critical role that healthier lifestyles centred around fitness and good nutrition play alongside…
Direct Line leadership exodus concludes after Aviva takeover
The leadership exodus from Direct Line Group at Aviva has now concluded, with three senior executives departing the combined business, Insurance Post can reveal.
Former Tempcover execs launch short-term motor insurtech
The ex-Tempcover team has launched short-term motor insurance startup Covertime.
Zurich reveals ‘puzzle pieces’ approach to AI is paying off
Zurich Insurance is reaping the rewards of a modular “puzzle pieces” approach to artificial intelligence, according to Penny Jones, responsible AI lead at the insurer.
Ageas CEO ‘realistic’ on redundancies as Esure and Saga integration begins
Ageas UK CEO Ant Middle has said that while it is “very early” in the integration of Esure and Saga, “there is a reality” when it comes to staff.
Insurance Post’s Top 80 MGAs of 2025 revealed
Policy Expert is the UK’s biggest MGA thanks to an 8% swell in its customer base, reaching 1.6m policies for the first time this year.
From risk to resentment: Why insurance pricing needs fixing
With more than 400 factors now shaping premiums, James Daley, managing director of the research and consultancy group Fairer Finance, argues insurance pricing has become ever more complex and is increasingly unfair for consumers.
Contrasts show among travel insurance premiums
Travel insurance premiums showed striking contrasts between summer 2025 and summer 2024, according to analysis from Pearson Ham Group.
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Covéa Insurance UK CEO Macedo to step down
Georges De Macedo is stepping down from the role of Covéa UK CEO.
Insurers should turn to YouTube to demonstrate value
Insurance firms should utilise social media platforms such as YouTube to demonstrate value to customers, delegates at the Defaqto conference have heard.
Throwback Thursday: Insurers returning from war look for work
Insurance Post’s Throwback Thursday steps back in time to September 1945 to remind you what was going on this week in insurance history when war heroes were advertising their desire to return to the industry.
Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Top 30 European Insurers of 2025 Revealed
Europe’s Top 30 non-life insurers achieved another year of solid top line growth in 2024, with the average rate being 11%.
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.