Admiral has reached an agreement with its founder and ex-CEO, Henry Engelhardt and his wife, Diane Engelhardt that will see them invest $25 million in the group’s US comparison website, Compare.
Insurers are seeing a spike in people claiming improper installation of cavity wall insulation. Is this the new money spinner for CMCs?
Large insurers with big books of home insurance business could lose out following pricing practices review, but profitability is unlikely to be "heavily dented", ratings agency says.
Direct Line now automates 70,000 transactions a week and anticipates hitting the two million milestone by the end of the week.
Insurers may not have sufficient oversight of pricing practices, which could mean some customers are paying significantly higher premiums than those who have similar risk profiles, according to an official review.
Over the past two-and-a-half years, I have written in this column no less than three articles urging insurers to act on the problem of dual pricing.
Against a backdrop of changing client demands, political uncertainty and new legislation, Jonathan Swift caught up with BLM senior partner Matthew Harrington and director of policy and government affairs Alistair Kinley to discuss how the law firm is…
Liability insurers are seeing a dramatic increase in claims arising from allegedly defectively installed cavity wall insulation. Tom Corrigan, partner at DAC Beachcroft, asks whether there is cause for concern.
Liberty Mutual has been fined £5.2m over its botched handling of mobile phone insurance claims and complaints.
The Ardonagh Group is taking on $225m (£176m) of additional debt as it acquires Swinton.
As insurance is embracing digital technologies, the most crucial skill it will need is empathy, explains Stephen Walker, director of claims, customer and operations at Covéa Insurance.
Insurers must guard their customers' data wisely to maintain their trust, writes Michael Davison, industry principal for financial services at Atos UK and Ireland.
The industry has welcomed a freeze on insurance premium tax in the Autumn Budget 2018
The number of consumer complaints reported by financial services firms has risen 10% since the second half of 2017.
Do you want to be counted? The Insurance Census is here and it's all about you!
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…
No woman should ever be made to feel uncomfortable in the insurance workplace because of the advances of a man.
Hastings has seen shares fall as it warned of a “competitive” market with rising claims inflation.
The average shop-around premium for annual comprehensive car insurance dropped 3.9% over the third quarter of 2018, while home premiums also decreased by 1.2%, according to the AA British Insurance Premium Index.
Consumers have netted a collective £3.7bn since the Financial Conduct Authority began running its Arnold Schwarzenegger-fronted payment protection insurance refund campaign.
Insurers need to leverage technology to make insurance simpler and improve its reputation, writes Rob Townend, managing director of Aviva’s UK general insurance business.
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
AM Best’s ranking of Asia-Pacific non-life insurers remains dominated by the same companies as last year, writes director of analytics Chi-Yeung Lok, noting the market characteristics of mature and emerging markets stay as disparate as ever
Insurers need to do more to build on their data and analytics capabilities to address customer needs, a conference heard.