Personal
Diary of an Insurer: Zurich’s Laurie Deans
Laurie Deans, head of Zurich Community Trust, supports inspiring charities and community groups while also raising one-year-old twin boys.
Penny Black’s Social Diary: IFB’s birthday and Aviva’s balls
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Motor premiums to rise 16% over the next two years
EY has predicted the UK motor insurance market is set to continue making a loss over 2026 and 2027, with premiums set to increase by 16%.
Throwback Thursday: RAC and Eagle Star clash
Insurance Post’s Throwback Thursday steps back in time to July 1996 to remind you what was going on this week in insurance history when an insurer was accused of poaching customers.
Aviva’s Storah reveals power of ChatGPT in insurance sales
Speaking to the House of Lords Financial Services Regulation Committee, Aviva UK and Ireland general insurance CEO Jason Storah revealed the benefits of the firm’s recently-launched ChatGPT app.
Motor and travel insurance complaints on the rise
Complaints about motor and travel insurance both increased in the second quarter of 2026, according to the latest data from the Financial Ombudsman Service.
Specialist repair shortages reshape complex claims
Tim Evershed examines how skills shortages, material constraints and rising demand are forcing insurers and loss adjusters to rethink how they manage complex, specialist property repairs.
Why competing on price is a dead end for insurers
In a market where price wins attention but experience earns loyalty, Colin Reid, client director at Getronics, says insurers are discovering that customer trust depends on the technology, data and service behind every interaction.
MoneySuperMarket to launch digital insurance broker
MoneySuperMarket is launching SuperSaveClub Insurance, a member-only digital insurance broker focusing on motor insurance.
Telematics should be judged on more than pricing alone
Telematics should not merely be dismissed as a pricing tool by insurers but used better as if it can help even one driver avoid being killed or seriously injured, it is worth taking seriously, claimed Paul Stacy, group CEO at IMS.
Three Lions on a shirt and insurance kept Jules Rimet gleaming
Editor’s View: England may have fallen short of the World Cup final, but Emma Ann Hughes observes the tournament has once again demonstrated the vital role insurance plays in protecting football’s biggest spectacle.
Penny Black’s Social Diary: Thomas Carroll’s cricketing; Hardy’s Hammers
Penny Black has been out and about once again, notebook in one hand and canapé in the other, keeping tabs on the insurance industry’s more entertaining sidelines.
Throwback Thursday: Rate rise hope for motor insurers
Insurance Post’s Throwback Thursday steps back in time to July 1996 to remind you what was going on this week in insurance history when motor insurers were told their premiums had finally hit solid ground.
Aggregator bosses plead for access to standardised claims data
The CEOs of Compare the Market, Money Supermarket and Confused have all pleaded with the government to help aggregators standardise claims performance data.
Best Insurance Employers to work for in 2026 revealed
QBE and Equipsme are the UK’s best large and small to medium-sized insurance respectively to work for respectively, according to Insurance Post’s Best Insurance Employers survey.
WTW predicts ‘shorter, more extreme’ insurance cycles
WTW’s Stephen Cox and Robert Treen have said the personal lines insurance market cycles could be getting shorter, and insurers need to be ready for that.
Wakam UK enters roadside assistance with PIB partnership
Wakam UK has entered the roadside assistance market through a three-year partnership with Rescuemycar.com, the breakdown cover specialist part of PIB Group.
Which? and MoneySuperMarket announce insurance partnership
Which? and MoneySuperMarket have partnered to launch a service aimed at “transforming insurance comparison services”.
Diary of an Insurer: Axa’s Chris Walsh
Chris Walsh, commercial claims director of Axa UK, enjoys time with his two sons, reflects on a comedian-led campaign challenging perceptions of insurance careers and contemplates the evolving role of claims in a risk-driven industry.
Penny Black’s Social Diary: British Insurance Awards special
Penny Black danced until dawn to Ella Eyre at the British Insurance Awards on Wednesday (8 July) and rubbed shoulders with comedian host Alan Carr to bring you some of the highlights from the industry's biggest party of the year.
Marco Distefano departs Axa UK
Marco Distefano, managing director of retail home and motor at Axa UK, has departed the business, Insurance Post can reveal.
Defra sets out vet reforms to ‘radically modernise the industry’
The Department for Environment, Food and Rural Affairs has today (9 July) set out what it calls “the most significant overhaul of veterinary regulation in six decades”.
Q&A: Rich Tomlinson, Thatcham Research
Rich Tomlinson, insurance sector director at Thatcham Research, talks to Insurance Post about his first month in the role and the ongoing technological changes which are shaping the motor insurance industry.
Why the first year behind the wheel is the most dangerous
View from the Top: Owen Morris, Aviva’s CEO of UK personal lines, argues for the role telematics has to play in levelling the playing field for young drivers.