Personal
Petplan named insurer with the most satisfied customers
Petplan, Nationwide Insurance and Saga Insurance are the providers with the most satisfied customers, according to the latest survey conducted by the Institute of Customer Service.
John Lewis relaunches motor insurance offering
John Lewis Money has relaunched its car insurance proposition following the overhaul of its insurance business earlier this year.
Parametric benefits gain traction in travel insurance
A growing number of providers are introducing automatic flight and baggage delay payments as demand for faster claims solutions increases, according to Anna-Marie Duthie, insight consultant for general insurance at Defaqto.
Penny Black’s Social Diary: Donna Klopp’s triumph ; Aviva’s Madness
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Aviva calls for forward-looking climate risk modelling
Insurers are relying too heavily on historical risk data, contributing to a widening protection gap as climate-related losses become more frequent and severe, according to Aviva.
Post’s Luckham scores hat trick at Biba Media Awards
Tom Luckham, senior reporter of Insurance Post, picked up three trophies including Journalist of the Year at the British Insurance Brokers’ Association's Journalist & Media Awards.
Hagerty enters agreement to acquire Bennetts
US classic car insurer Hagerty has entered into a definitive agreement to acquire UK motorcycle insurance broker Bennetts.
Mission CEO confirms HNW launch with Aviva execs
Mission CEO Ross Dingwall has today (1 July) confirmed that the executives who left Aviva Private Clients in May, have joined him to set up a new HNW product.
Flood Re halves premiums for low-income households
Flood Re will more than halve contents insurance premiums for some lower-income households as part of a major overhaul that ministers say will make flood insurance fairer, reward resilience and prepare the scheme for its planned closure in 2039.
Shifting insurance claims from payout to prevention
As claims costs hit record highs, Fiona Nicolson examines how insurers are increasingly using data, technology and customer engagement to prevent losses before they occur.
Sign up to watch Allianz and Cuvva discuss how voice channels are enabling fraud
Fraud in insurance is becoming increasingly organised, coordinated and difficult to detect, with bad actors operating seamlessly across channels and exploiting weaknesses at different stages of the policy lifecycle.
Zurich’s Hackett urges industry to win over Gen Z talent
Gen Z graduates are ‘bright’ and the industry needs to position itself as an attractive place to start a career for them, according to Bernadette Hackett, head of customer and distribution UK at Zurich.
Poverty premium adds £224 to motor insurance costs
The “tax on being poor” identified by the Financial Conduct Authority’s former head of insurance Matt Brewis remains firmly in place, according to new research from Fair By Design and the University of Bristol’s Personal Finance Research Centre.
Campaigner calls for action to tackle the poverty premium
From postcode pricing to premium finance, Rebecca Deegan, director of Fair By Design, insists the insurance market must take further action to improve affordability and access for financially vulnerable consumers.
Diary of an Insurer: Hood’s Ryan Fuller
Ryan Fuller, associate director of travel at Hood Group, explores artificial intelligence-driven operational initiatives for travel insurance and reserves Thursday mornings for a relaxed breakfast with his wife.
Penny Black’s Social Diary: Aviva’s gala; sweet Peach treat
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
CFC’s Poole recalls challenge of Direct Line takeover
Jane Poole, former chief financial officer of Direct Line Group, has reflected on the challenge of leading through months of uncertainty during Aviva’s takeover of the insurer.
Ageas CEO outlines MGA ambitions
Ageas has set up an arm of the company to enter the MGA market, group CEO Hans De Cuyper has said.
Throwback Thursday: Motor insurer lambasts shopping around
Insurance Post’s Throwback Thursday steps back in time to June 1971 to remind you what was going on this week in insurance history when a motor insurer’s chairman was moaning about consumers shopping around for cover.
Alternative accommodation enters the Consumer Duty era
AirBnBs, hotels, care homes and holidays are among the tailored accomodation options being offered to customers whose homes have been damaged. Marcel Le Gouais explores a shift in claims that puts people before process.
Travel insurance prices stable despite Middle East tensions
Travel insurance premiums remained broadly stable following the escalation of tensions in the Middle East, according to analysis by Defaqto.
Uninsured driving creates a vicious cycle for insurers
From compensation payments to lengthy legal disputes, the Forum of Insurance Lawyers' Emma Fuller and Sarah Cartlidge unpick how uninsured motorists are creating costs that ripple across the market.
Property-level data reveals hidden flood risk for insurers
Insurers could be “significantly underestimating” their exposure to flood and subsidence risk by relying on regional averages rather than property-level analysis, according to a study by PriceHubble and MIAC Analytics.
Peers told FCA is not up to standard
The Financial Conduct Authority is falling short of the standard needed to effectively enforce Consumer Duty, consumer advocates told peers yesterday (17 June).