The hype over new technologies might have the industry excited. But there remains a question of whether these firms’ back offices are fit for purpose to enable them to maximise these customer facing investments. Against this backdrop, Post, in…
The Ardonagh Group has completed the purchase of broker Swinton, while the sale of its commercial underwriting business to Arch has also been finalised.
We’ve all seen the memes about how it’s a new chapter in our lives with the striking of the bell at midnight and how we have a blank page to do what we’ve always wanted to and be the best version of ourselves.
Legislation introduced in the wake of 2011 riots aims to simplify claims handling
With Brexit, increased scrutiny over reserves, climate change and emerging risks on the ‘watch’ list for 2019 The Prudential Regulation Authority certainly has a lot on its plate. Its executive director for insurance, David Rule spoke to Stephanie Denton…
On the back of recent research by Post and Banking Circle – the financial utility – into the banking/payments infrastructure insurance companies use for reconciliation and settlement, Edward Murray sought to discover the most pressing pain points and how…
It's pretty easy to generate a list of challenges facing the insurance sector in 2019 but Ant Middle, chief customer officer at Ageas, believes insurers should be looking to creating new opportunities instead.
2019 is sure to be mostly about Brexit but, as Sam Barrett explains, there will be other challenges and opportunities for insurers as well
High-tech and more traditional theft is on the up, so understanding the latest trends is an important step in tackling it, according to Neil Clutterbuck, chief underwriting officer at Allianz Insurance.
Quote manipulation has become a growing challenge for insurers. In a two-part series, CDL partnerships director Nick Jackson takes a look at insights drawn from its data to examine how this information is being used to identify and combat fraud.
Infopro Digital's offices are now closed until Wednesday 2 January 2018 for the festive period. We would like to take this opportunity to wish you all a very Merry Christmas and a Happy New Year from the Post team.
Insurers face 'significant' travel claims as Gatwick drones event declared extraordinary circumstance by CAA
Passengers whose flights were cancelled or delayed as a result of the disruption at Gatwick Airport may not be eligible for compensation by airlines so travel insurance claims are expected.
The Civil Liability Bill, which aims to transform Britain’s motor compensation culture to create a fairer system for insurance customers and claimants alike, has received Royal Assent today and is now part of UK law.
‘Heartless’ insurance fraudster who made false Grenfell, Manchester Arena bombing and London Bridge terror attack claims jailed
A woman who made more than 50 fraudulent claims, including some involving the Grenfell Tower fire, Manchester Arena bombing and London Bridge terror attack, has been handed a jail sentence.
Climate change means extreme weather events are only going to become more frequent. Maurice Tulloch, CEO international insurance, explains how the insurance industry can lead the way in prevention.
Prestige Insurance Holdings, which owns Northern Irish personal lines broker Abbey Insurance, has reached an agreement to acquire Autoline Insurance.
The Competition and Markets Authority has ‘uncovered a range of problems’ around the loyalty penalty and made several recommendations for change in its damning response to a super complaint on pricing practices, but some feel that insurers are catching…
RSA Group has named Neil Strickland as director of its new commercial customer experience following its restructure last month.
Next year the British Insurance Awards will be held for the 25th time. To celebrate the silver anniversary of the most prestigious event in the insurance calendar, a host of BIA regulars recount where they were when the awards were first unveiled and…
Insurers will inevitably retain insurance as their core offering. But must act more like venture capitalists and develop innovation cultures to succeed according to Geoff Knott, director, Ninety Consulting
At a time of year when good cheer to all men is encouraged and Scrooge is forgiven all his wicked ways and most of the world has been out enjoying their Christmas parties (I know we have), it appears the insurance world is still seen as the Grinch.
The second of a fortnightly series of diary posts providing an insight into the launch of a new insurtech, from Charlie Vinall, business operations manager at Buzz.
After buying her own boat, Stephanie Horton, managing director of River Canal Rescue realised not everyone has the expertise to fix their vessels so now she comes to the aid of those in trouble on the water
Given consumers less that flattering view of business, Marcus Taylor, director of claims, Minster Law, warns the insurance sector needs to make sure it listens to the public before enforcing the new online claims journey post April 2020.