Consumers have netted a collective £3.7bn since the Financial Conduct Authority began running its Arnold Schwarzenegger-fronted payment protection insurance refund campaign.
Insurers need to leverage technology to make insurance simpler and improve its reputation, writes Rob Townend, managing director of Aviva’s UK general insurance business.
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
AM Best’s ranking of Asia-Pacific non-life insurers remains dominated by the same companies as last year, writes director of analytics Chi-Yeung Lok, noting the market characteristics of mature and emerging markets stay as disparate as ever
Insurers need to do more to build on their data and analytics capabilities to address customer needs, a conference heard.
Amanda Blanc once told me off, as a journalist, for relying on her and others to call out sexism. Well Amanda, here you go. I hope this helps.
Personal lines brokers need to juggle competing requirements to achieve success, writes Brightside CEO Brendan McCafferty, explaining how they can get their basics right.
The current insurance model is 'failure' oriented - paying out on something negative happening. Should the industry reconsider this and reward 'success' instead, asks Geoff Knott, a director at Ninety Consulting
A new telematics provider is about to enter the motor insurance market, targeting the lower-premium segment, beyond just young drivers.
Andrew Morrish, claims director at Aviva, has said that he doesn’t foresee Aviva’s digital push changing with the departure of CEO Mark Wilson.
Telematics motor insurance broker, My Policy Group has appointed Roger Ramsden as group CEO.
Artificial intelligence will have unexpected consequences, which will raise tricky liability questions and will probably change the nature of claims
Guidewire’s insurtech marketplace will bring benefits for both insurers and insurtechs, members of the press heard at its annual conference in Las Vegas.
Crawford-owned We Go Look is bringing its self-service on demand inspection app to the UK.
Former Ingenie founder and CEO Richard King has teamed up with Munich Re Digital Partners to launch a new telematics motor provider Ticker in the new year.
With under a month to go until the first ever Insurance Day of Giving on behalf of Insurance United Against Dementia and Alzheimers’ Society, IUAD board member Jonathan Swift spoke to the AS research information manager Tim Shakespeare about why it is…
Several UK insurers are in discussions over the possible adoption of a device that blocks the physical use of a phone by the driver in a moving vehicle.
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
The Prudential Regulation Authority and Financial Conduct Authority have both invited insurers to respond to consultation papers on the impact of climate change on their operations and investments.
Insurance industry better equipped to deal with Storm Callum claims after 'significant effort' to implement resilient repairs
As the clean up operation starts following Storm Callum this weekend experts have said the insurance industry is better equipped to deal with flood claims than previous years due resilient repairs and better communication.
Motor insurance premiums could reach 'new highs' as Brexit uncertainty drives first motor insurance rise in a year
Following four consecutive quarter-on-quarter price cuts motor insurance premiums have risen by an average of 1% for quarter three of 2018 according to the latest Confused car insurance price index – in association with Willis Towers Watson - amid…
Insurers and loss adjusters are using digital technologies to handle this autumn’s surge in subsidence claims but they are not forgetting the human touch is the best way to get to the root of the problem
As dead as a CDO-do; terrible pun, but with Andrew Brem departing as chief digital officer at Aviva and not being replaced, Jonathan Swift mulls whether this job title will soon be going the way of this flightless bird
A panel of independent experts needs to be involved in the first review of the discount rate, argues Brett Dixon, president of the Association of Personal Injury Lawyers.