Personal
Esure loses customer claim in ‘isolated’ incident
Esure has been accused of negligent customer service after BBC’s The One Show highlighted two claims from policyholders who struggled to get in contact with the insurer following accidents.
Wrisk targets European expansion after tripling revenue
Wrisk has told Post the firm is targeting more partnerships and eyeing European expansion, while also addressing the issues surrounding Jaguar Land Rover’s insurance launch.
Thatcham calls on government to address automotive challenges
Thatcham Research has called upon the government to address several key challenges in the automotive sector to help ease high motor premiums.
Insurance claim puts Cardiff trees on chopping block
Two mature lime trees in Riverside, Cardiff, are set to be felled due to a home insurance claim, causing uproar among locals.
How to underwrite for the long haul
In the latest Insurance Post Top Tips video, Ian Lloyd, CEO of iprism, shares how thinking ahead is essential if you want to make sure the underwriting decisions you make today don’t come back to haunt you.
Crunch time for insurers’ Consumer Duty reports
One year on from the introduction of the Financial Conduct Authority’s Consumer Duty requirements for open products, Emma Ann Hughes investigates whether insurers will get a pat on the back or a clip round the ear from the regulator when they hand in…
Consumer Duty fails to improve insurance customer’s experiences
Most general insurance customers have seen zero improvement in service from general insurance providers since the implementation of the Financial Conduct Authority’s Consumer Duty a year ago, with some even saying things have gotten worse, research has…
Big Interview: Sam White, Stella Insurance
Sam White, CEO of Stella Insurance, discusses her journey from aspiring stunt woman to insurance entrepreneur, the impact of her unconventional career path, and her mission to drive innovation and inclusivity within the industry.
Diary of an Insurer: Allianz Partners’ Matt Crawford
After cycling from London to Paris in 24 hours, Matt Crawford, head of sales for roadside assistance at Allianz Partners, keeps motors running during his working week and learns lessons from the provider's travel insurance business.
Is Labour the key to a telematics renaissance?
News Editor’s View: With the newly elected Labour government determined to fix and address motor insurance premiums, Scott McGee asks if telematics hold the key to pushing down the price of cover.
Court victory forces credit hire firms to pay insurers’ legal costs
Credit hire businesses are now “on the hook” for defendant insurers’ legal costs after Keoghs and three motor insurers secured a significant judgment relating to non-party costs orders.
Sam White’s Stella to launch domestic abuse insurance in UK
Stella Insurance is set to launch a domestic abuse insurance product in the UK, to go alongside its motor policy, Insurance Post can reveal.
Big Interview: Andy Bord, Flood Re
On his last day as Flood Re CEO, Andy Bord catches up with Emma Ann Hughes on how the scheme will end in 2039, his pride around Build Back Better, plus why Labour’s promise to build more homes must be accompanied by a robust planning framework.
How can home insurance avoid a motor-like PR disaster?
As motor premium inflation is steadying, Scott McGee examines whether home insurance premiums will be next to rocket plus identifies ways to avoid the wrath of consumers facing paying more to insure their property.
MGAA’s Keating says insurers must hold their nerve on rates
Trade Voice: History tells us that a sensible, hard market is often followed by a more unruly soft market. Mike Keating, CEO of the Managing General Agents’ Association, urges insurers to not sacrifice technical underwriting on the altar of new business.
Travel insurance complaints hit highest levels since pandemic
The number of travel insurance complaints brought to the Financial Ombudsman Service has increased by 19% in the last year.
Which? demands action against insurers that are poorly handling complaints
Rocio Concha, director of policy and advocacy at Which?, urges the regulator to hold the insurance firms’ feet to the fire for causing customers unfair delay or distress.
Axa calls on Labour government to improve road safety
Alain Zweibrucker, retail CEO of Axa UK, has led calls for the new Labour government to follow the European Union’s lead and introduce vehicle safety regulation to slash the number of road accidents.
Best Insurance Employers to work for in 2024 revealed
First Central and Konsileo are the greatest large and small to medium-sized insurance employers in the UK respectively to work for, according to Insurance Post’s Best Insurance Employers survey.
Concerns raised about EV insurance profit margins
Swiss Re Institute has predicted electric vehicles will be half of all new car sales globally by 2035, with 73 million units estimated to be sold in 2040, resulting in the insurance market for this type of motor growing at a similar rate.
What Labour’s landslide victory means for insurance
Sir Keir Starmer, the nation’s new prime minister after Labour’s landslide general election victory, as well as key insurance industry figures, have the same message: “change begins now”.