Mental health of claims handlers “often overlooked” says CII

Mental health

The Chartered Insurance Institute’s New Generation Programme Claims group has today published a report calling on the industry to heighten understanding of second-hand trauma.

The group surveyed more than 200 claims handlers who had been exposed to traumatic cases. 

In the report, claims handlers who had been exposed to traumatic cases described the features that made claims

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Pace of motor insurance inflation starts to slow

Data analysis: While comprehensive car insurance premiums increased sharply by 58% (£366) during 2023, Emma Ann Hughes examines how the latest data suggests drivers will not face as big a bumph in the cost of cover this year.

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