Technology
Has AI made yesterday’s insurance platforms obsolete?
The artificial intelligence era is exposing the limitations of first-generation no-code platforms, which Simon Pritchard, managing director of IS2, says makes insurance expertise rather than software configuration the industry’s most valuable asset.
How tokenomics is transforming the way insurers use AI
Unless insurers understand the true cost of artificial intelligence tokens and manage them strategically, Brandon Nuttall, chief digital and AI officer at Xceedance, warns they risk spiralling expenses, inconsistent outcomes and new forms of operational…
Time:To – Commercial Express’ Pritchard on AI improving decisions
Duncan Pritchard, managing director at Commercial Express, shares how the business has cleansed its data and created a virtual underwriting assistant.
Hiscox CTO: Insurers must balance AI innovation with control
Hiscox’s chief technology officer Ian Wrigglesworth reveals he has not been able to get clear pricing from Microsoft’s new agentic Copilot Cowork as he says being skilled in data will be the key function for future AI managers.
Dual’s Leavey says HR is key to unlocking AI’s 1600-hour savings
Dual has saved 1600 hours a month using artificial intelligence assistants during the MGA’s first phase of adoption. Director of transformation Louise Leavey argues HR will play a fundamental role in helping employees reshape their jobs as the technology…
CFC CUO on why excluding AI is not an option
Nick Line, chief underwriting officer of CFC, says insurers must adapt coverage and their thinking now for how artificial intelligence is reshaping businesses.
Is the London Market ready for widespread AI adoption?
David Sexton, vice president and head of insurance for global growth markets at Cognizant, unpicks the market's uneven investment in artificial intelligence and how focus to-date has been on improving current workflows rather than rethinking how the work…
Walsh on how AI will expand insurance scope
As automation removes friction, Nigel Walsh, global head of insurance at ServiceNow, argues demand for expertise, governance and new forms of insurance is likely to grow rather than shrink.
Ecclesiastical’s CIO on AI and the evolution of specialist insurance
Graeme Howard, group chief information officer of Ecclesiastical Insurance, explains how artificial intelligence is enhancing specialist insurance underwriting with faster insight, better data and more informed decision-making.
Don’t hold your breath for an FCA rulebook on AI
The UK insurance sector is waiting for a Financial Conduct Authority rulebook on AI that is never coming, warns Loka Venkatramana, senior consultant at compliance consultancy Pathlight Associates.
WaniWani CEO on how agentic AI is rewriting insurance distribution
As consumers increasingly rely on artificial intelligence agents to search for and buy insurance, Robin Diligent, co-founder and CEO at Waniwani, says insurers must rethink distribution strategies or risk becoming invisible at the point of purchase.
KPMG urges caution as AI reshapes insurance claims
Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
Wakam CEO on why specialist underwriting needs a human pulse
As insurers race to automate specialist underwriting, Mark Christer, CEO of Wakam UK, argues technology alone is not enough to deliver fairer outcomes, meet regulatory expectations and better understand risk.
Time:To – SSP’s Mathews on foundations needed to make most of AI
Artificial intelligence can be used to support pricing decisions if you have strong foundations with a data moat, according to Martyn Mathews, managing director of SSP.
Time:To – Coalition’s Draper on where to focus IT efforts
In the latest Insurance Post Time:To video, Tom Draper, managing director of Coalition UK, outlined how insurers should use technology to give customers a better understanding of their risk exposures.
Diary of an Insurer: Waggel’s James Brown
James Brown, chief technology officer at pet insurer Waggel, explores how the business will use artificial intelligence, prepares for an endurance bike ride and celebrates getting the claims pipeline down to a record low.
Zego puts AI at heart of next phase of growth
Zego has unveiled plans to deepen its product offering across all four of its UK motor verticals in the year ahead and “lead the insurance industry” on artificial intelligence adoption.
Sixfold brings AI underwriting into Salesforce workflows
Sixfold has partnered with PS Advisory to bring its artificial intelligence underwriting capabilities directly into Salesforce.
Time:To – Sicsic reveals how insurers can keep the FCA happy
Michael Sicsic, managing partner of Sicsic Advisory, outlines three things it’s time to do to meet regulatory requirements in the latest Insurance Post Time To video.
Mea’s Richter on how AI can help firms manage ‘peak season’
Artificial intelligence can potentially help firms manage their peak season workloads, according to Max Richter, global growth leader at Mea Platform.
AI will transform industry by improving IT maintenance
The biggest change to the use of technology within insurance will be how AI is used to make savings on system maintenance and create more opportunities, say EIS’s Sara Perez and David Walsh.
Aegis union demands workers be heard at AI workplaces
Aegis has launched a charter calling for workers to be involved with artificial intelligence workplace decisions as the union finds 40% of its surveyed members have not been consulted about the introduction of the technology.
Pegasystems’ Pant warns cost could temper AI personalisation drive
Insurance will become more personalised and customer-focused through artificial intelligence, but progress could be impacted by the increasing cost of tokens, Pegasystems’ Manoj Pant has warned.
Previsico to expand intelligence to more flooding types
Previsico’s head of product, Sam Wilks, has said the risk intelligence company will move to a “hybrid approach” to expand its coverage to multiple flooding types, as severe weather becomes more frequent due to climate change.