Technology

AI at scale: Transforming insurance operations

Insurance might be commonly regarded, from the outside at least, as being one of the most traditional of industries. According to Mohit Manchanda, head of insurance UK and Europe, Roopak Chadha general insurance growth leader, Rohan Regis, vice-president…

Blog: Claims work experience before and during lockdown

Two loss adjusters at Charles Taylor were offered part-time three-month secondments to work on Axa XL's claims team, one after the other. Both had expected to have a similar experience however, as lockdown loomed in March, one of the pair found…

Blog: The complexities of IPT determination

The insurance industry is navigating a period of economic instability and is still unsure what long-term effects the pandemic will have on direct and indirect taxes. Despite this lack of current clarity, it is sensible to plan for all eventualities,…

Interview: Penny James, Direct Line Group

Direct Line Group CEO Penny James spoke to Jen Frost about overseeing the business’s transformation programme under coronavirus, the group’s acquisitive appetite and having a healthy curiosity

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