Technology
Hiscox CIO sets vision for fully AI-enabled workforce
Hiscox is aiming to create a workforce where every employee uses artificial intelligence as part of their role, according to group chief information officer Chris Loake.
Microsoft insists Copilot will support – not replace – underwriters
Microsoft is seeing growing demand for artificial intelligence across insurance operations, but the technology is intended to augment employees rather than replace them, according to the technology giant’s UK insurance lead.
Ifed steps up fight against spoof insurer websites
The Insurance Fraud Enforcement Department has teamed up with the UK domain registry, Nominet, to prevent criminals spoofing recognised insurance companies online.
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
FCA’s Reynolds reveals how watchdog wants insurers to use AI
The Financial Conduct Authority has reiterated its support for artificial intelligence adoption in insurance, with interim insurance director Graeme Reynolds urging firms to innovate while ensuring consumer protections remain at the forefront.
LexisNexis warns of ‘reactive’ inefficiencies in motor claims handling
While underwriting and pricing has become more data-driven in recent years, LexisNexis Risk Solutions has warned that motor claims handling is still lagging behind, relying on “fragmented, reactive processes”.
Why agency, not just innovation, will define insurance leaders
Legacy systems and slow development cycles are limiting insurers’ ability to act, which Jonathan Rusby, director of property and casualty for EMEA at Instanda, says makes operational agility and technology-enabled agency critical to staying competitive.
Making AI work in insurance
How insurers can build confidence in AI, identify high-value use cases and create a foundation for wider adoption.
Cowbell targets UK cyber dominance
Simon Hughes, chief commercial officer of cyber insurance firm Cowbell, has told Insurance Post that underinsured SMEs are a huge growth opportunity for the business and the sector.
60 Seconds With... Targa Telematics’ Adam Gooch
Adam Gooch, UK director of insurance at Targa Telematics, loves Formula 1, can't stand ironing, plus seeks a blend of good health and wealth to keep him happy.
AI could kill the insurance renewal habit
Editor’s View: With more than 70% of consumers expecting artificial intelligence to influence their insurance purchases within the next year, Emma Ann Hughes predicts renewals face their biggest disruption right now since the demise of the Yellow Pages.
Ageas motor head unconvinced telematics improves behaviour
Senior motor underwriting bosses disagreed about the amount of impact telematics has on driver behaviour at Insurance Post’s Underwriting Club.
WaniWani ‘working with every kind of company’ as it raises £6m
WaniWani has raised $8m (£6m) in seed funding and has said it is working with “every kind of company” on their ChatGPT apps.
AI widens skills gaps as insurers fall behind on adoption
The headcount in financial services fell by 5% in 2025, with artificial intelligence putting increasing pressure on businesses to continually fill skills gaps, according to the latest Annual Skills Report from the Financial Services Skills Commission.
Duck Creek bets on AI and Lloyd’s to drive UK expansion
As Lloyd’s looks beyond Blueprint Two, Duck Creek is positioning itself to become a leading technology provider to the London Market, backed by new artificial intelligence capabilities and a push for market certification.
Q&A: Massimo Cavadini and Pardeep Bassi, WTW
Massimo Cavadini, head of product, pricing, claims and underwriting for Continental Europe at WTW, and Pardeep Bassi, global proposition leader for data science, insurance consulting and technology at WTW, delve into the 2025 European Insurance &…
Cytora CEO says Zurich proves agentic AI is beyond pilots
Cytora CEO Richard Hartley has claimed the firm’s recent deployment with Zurich proves agentic artificial intelligence has moved beyond experimentation to being implemented at scale.
60 Seconds With... Hyperexponential’s Tom Chamberlain
Tom Chamberlain, chief customer officer of Hyperexponential, insists insurance is interesting, says yes to scary things and would love to be the Man of Steel.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
Applied’s Chapman reveals strategy as he takes over as MD
Applied Systems Europe’s incoming managing director Dave Chapman has revealed where the firm is striving for growth as he gears up to take over from Tom Needs at the end of the month.
SSP to launch AI product platform as it joins MGAA
Software provider SSP UK & Ireland has joined the Managing General Agents’ Association to launch an AI-powered product configuration platform to speed up product launches, Insurance Post can reveal.
Q&A: Preferred’s Lee Sadowski
Having departed Crawford & Company in 2023, Lee Sadowski joined insurance property claims specialist Preferred – a company he had previously tried to buy – as chief strategy officer. Almost two years on he reflects on diversification and achieving zero…
Climate change puts brokers centre stage
With floods, heatwaves and subsidence rewriting the rules of risk, Caroline Elliott-Grey, senior product manager for UK and Ireland at LexisNexis Risk Solutions, argues brokers who harness property-level insights can build trust, protect clients and…
Aviva expands ChatGPT insurance app
Two months after becoming the first major UK insurer to launch an app on ChatGPT, Aviva has expanded its capabilities to allow customers to obtain a life insurance quote.