Technology
Industry-specific GPT ‘only way’ to mitigate security risks
Simplifai has stressed that specially built industry-specific GPT, which is trained on insurance data, can alleviate AI concerns and tackle security and data privacy issues.
Motor repair sector must step up EV training or face talent gap
The motor repair industry is facing a massive talent shortfall in qualified EV repairers if it does not start ramping up its training and recruitment.
View from the top: Direct Line Group’s Steve Williams on how EVs could change the insurance industry landscape
Steven Williams, head of EV strategy at Direct Line Group, shares his views on how the electrification of the automotive industry could change the insurance landscape and what challenges lies ahead as we move towards the government’s 2030 ban on new…
Q&A: Thomas Hauschild, Omnius CEO
A self-confessed ‘claims nerd’, former chief product officer Thomas Hauschild took over as CEO of claims automation insurtech Omnius in February. He talks to Jonathan Swift about taming the legacy systems ‘animal’, and finding shortcuts to get the best…
Blog: Why it is still good to talk to insurance customers
Sat Sanghera, CEO of IP Integration, considers how insurers have been behind the curve when it comes to customer contact technology and examines how it is still good to talk.
Rise of the AI insurers
David Worsfold examines can how artificial intelligence can be used to reimagine the insurance experience for customers, transforming it from a transactional, reactive model to a proactive, more personalised one.
Wallife launches digital identity theft insurance in the UK
Italian MGA Wallife has identified a big protection gap in the UK insurance market and has launched its digital identity solution to protect consumers.
Diary of an Insurer: Markel’s Josh Brown
Josh Brown, head of technology PI at Markel International, proves working in insurance can be fun and games by talking to brokers about a product created for video game developers as well as spending time playing with his two young sons.
Are you ready for the rise of robo-insurers?
Editor’s View: Emma Ann Hughes examines how artificial intelligence has the potential to disrupt the entire traditional insurance value chain and wonders whether human insurers are ready for it?
AI will make staff ‘superhuman’ but customers will still be ‘light years ahead’
Industry experts have highlighted the opportunities artificial intelligence can bring, but warn insurers could be missing what customers really need in the long term as they grapple with the new tech.
Insurtech Lukango seeks to shake up UK SME market with Markel tie-up
Startup Lukango is looking to revolutionise the UK microbusiness market by replicating $4bn insurtech Next's stateside success this side of the Atlantic.
Should insurers heed the AI ‘nuclear’ threat warning – or carry on regardless?
Content director’s view: Jonathan Swift digests the Terminator-esque warnings over the growing use of AI and contemplates what they might mean for insurers and their customers.
Insurers putting ‘words into action’ utilising generative AI
More than half of insurers are already using generative AI in their organisation, according to research from Sprout AI and Opinum.
Why inefficiency is an insurer issue
Graham Gordon, product and strategy director for Property and Casualty at Sapiens, explains why intelligent workflows and process automation is key to insurer's getting ahead of the game.
Trade Voice: CII’s Connell on avoiding unconscious bias as the industry adopts AI
Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute outlines ways the industry can ensure AI is being used fairly, avoiding unconscious bias as we approach the implementation of Consumer Duty.
How AI is shaping the future of insurance
With digital technologies disrupting every part of the insurance value chain, Vinay Nagwekar, director of insurance at Atos, considers how AI is shaping the future of insurance.
Insurance Post Podcast: Raising the bar for cyber cover
Cyber insurers can’t rely on understanding the risks that were faced by businesses in the past to underwrite the right level of cover for the future, according to Aviva’s head of cyber Stephen Ridley.
Could technology cause more to self-insure?
Edmund Tirbutt examines how the centuries-old insurance sector is using technology to shift from handling claims to focus on changing customer behaviour to reduce their risks.
AI could become the ‘wild west of tech’ if it is not used appropriately
Artificial intelligence could take on unexpected behaviours, leaving consumers being treated unfairly with vulnerable customers hit the hardest, industry leaders claim.
Navigating the impact of the 'cost-of-living crisis' on pet insurance: insights and strategies
Insurance Post, in collaboration with CRIF, recently organised a roundtable to discuss the influence of the current cost-of-living crisis on pet insurance sales and renewals. Izabela Chmielewska reports.
Experts say AI has potential to ‘unlock’ legacy systems
Artificial intelligence could finally solve longstanding industry legacy systems issues and insurers who don’t get on board will be missing out, experts claim.
Novidea reveals plans after securing further $50m in funding
Insurtech Novidea said it will use the Series C funding to further develop its insurance platform as digital transformation continues to be an “urgent pain point” for insurers.
IPI will drive ‘transformative change’ after securing investment from Ethos Partners
IP Integration, a digital contact centre specialist, revealed how it will use an equity share investment it has received from Ethos Partners.
Trade Voice: Foil’s Simon Murray on unanswered questions around AI
Simon Murray, chair of the Forum of Insurance Lawyers’ cyber and technology sector focus team and partner at DWF, asks whether insurers ought to be wary of providing cover for ‘black boxes’ in the emerging AI sector.