Technology
Do we have to teach people how to have a conversation?
Deputy Editor’s View: After a McKinsey report found that new starters are learning competency quicker with the use of artificial intelligence, Scott McGee wonders how equipped they will be for the ‘people industry’ of insurance.
Defaqto reveals new rating requirements
Defaqto has unveiled new rating requirements across personal lines in order for companies to retain three stars, under bold plans for 2027.
Q&A: David Daiches, Inshur
David Daiches, COO and co-founder of Inshur, discusses the insurtech’s partnership with DoorDash in the US, regulatory differences, and how close it is to profitability.
Insurance fraud no longer a sideline issue
As insurers embed fraud expertise across claims operations, and technology takes on more of the routine screening, collaboration is becoming a competitive advantage.
Allianz’s Fletcher on blurred insurance fraud boundaries
Ben Fletcher, director of fraud and financial crime at Allianz, has highlighted the blurring lines between insurance claims fraud and other forms of criminal activity.
60 Seconds With... Kynd’s Steve Fox
Steve Fox, head of insurance for UK and EMEA at Kynd, would like to go to the Monaco Grand Prix and relates to Lightning McQueen.
Insurance document fraud moves upstream
Document fraud is moving beyond claims and into underwriting as AI gives fraudsters new ways to exploit insurers.
FCA weighs AI challenge as ChatGPT reshapes insurance distribution
The Financial Conduct Authority is considering a review of whether its regulatory perimeter needs to expand as growing numbers of consumers turn to artificial intelligence tools such as ChatGPT for help choosing an insurance policy.
Large losses likely before AI becomes stand-alone insurance class
Artificial intelligence needs to be better defined by insurance companies – and a few large associated losses are likely to be absorbed within existing product lines – before it is underwritten as a stand-alone class of business.
AI leap allows insurer websites to quote directly to LLMs
Artificial intelligence agents can now obtain real insurance quotes directly from websites without customers having to identify or install an insurer’s AI app, according to WaniWani.
The changing face of insurance fraud
Inflated claims still drive the losses, but fraudsters have gone digital. AI, deepfakes and virtual accidents mean fraud detection now relies as much on judgement as on algorithms, finds Martin Friel.
How does the London Market keep its edge post-Blueprint Two?
Following the shelving of Blueprint Two, Tom Luckham explores how the London market is learning from the successes and failures of the programme in order to transform the technical capabilities of the sector.
Forget breaking in: AI helps cyber criminals blend in
Cyber insurers must adapt as attackers increasingly exploit trusted identities, software and AI-generated content rather than traditional vulnerabilities, according to Ben Watson, class underwriter for cyber at Westfield Specialty International.
Time:To – MGAA’s Keating on how to stay on top of governance
The importance of data to keep tabs on delegated authority to satisfy the regulator is stressed by Michael Keating, CEO of the Managing General Agents’ Association, in the latest Insurance Post Time:To video.
From AI adoption to AI control: how can insurers scale with confidence?
How insurers can avoid AI fragmentation, moving from pilots to controlled, enterprise-wide AI that actually delivers value
Claims Consortium warns insurers over AI governance risks
The insurance industry is “massively exposed” if it cuts corners on artificial intelligence governance, according to Claims Consortium Group chief operating officer Owen Pugh.
Guidewire’s Clarke on why insurers can’t trust AI to be ‘mostly right’
Charles Clarke, group vice president of Guidewire, says carriers cannot afford ‘mostly right’ artificial intelligence decisions when every policy, claim and reserve carries legal and financial consequences.
Why trust will decide the next phase of AI in insurance
As AI adoption accelerates, Ben Rose, president and co-founder of Supercede, says insurers will favour trusted, resilient technology partners over the fastest-moving newcomers.
Mills Review means AI governance is now a boardroom issue
As insurers accelerate artificial intelligence adoption, Michael Sicsic, managing partner at Sicsic Advisory, argues success will depend not on moving fastest, but on balancing innovation with robust governance, accountability and continuous oversight of…
Time:To – Aspect’s Carpio on how AI has made it easier to underwrite
Artificial intelligence and technology allows you to adjust your portfolio easier than ever before, according to George Rojas Carpio, senior underwriter at Aspect.
Webinar: Watch Iprism, Duck Creek and Hyland discuss the future of commercial underwriting
The conversation around AI in underwriting is shifting, from what’s possible to what’s already in play. What will be the norm in five years' time, and how do we get there?