Technology
Duck Creek buys Send to bolster AI underwriting platform
Duck Creek Technologies has bought underwriting orchestration specialist Send Technology Solutions, creating what the company claims is the insurance industry’s first agentic underwriting-to-core platform.
What claims professionals should focus on amid the AI hype
Trade Voice: John Bissell, executive director for the Chartered Institute of Loss Adjusters, breaks down where claims professionals should be focussing their attention amid the rise of artificial intelligence.
Insurance’s AI buffet is over so now comes portion control
Editor’s View: As insurer’s chief technology officers start to see their artificial intelligence bills skyrocket due to growing usage of the technology by staff, Emma Ann Hughes asks is rationing nigh?
Why insurance needs to lead the green steel transition
View from the Top: Ben Kinder, chief underwriting officer at Tokio Marine GX, argues steel’s green transition is being held back by insurers being brought in too late into the picture.
City calls for insurer uptake in digital verification pilot
Insurers are encouraged to sign up to the pilot phase of a City of London digital verification system, which could save the economy £5bn through fraud reduction and infrastructure gains.
Sign up to watch Allianz and Cuvva discuss how voice channels are enabling fraud
Fraud in insurance is becoming increasingly organised, coordinated and difficult to detect, with bad actors operating seamlessly across channels and exploiting weaknesses at different stages of the policy lifecycle.
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Six digital transformation strategies insurers should steal for 2026
When it comes to digital transformation within the insurance industry, the desire to transform is only the beginning…equally important is knowing how to do it. This blog explores the key strategies insurers should embrace in 2026 to hit the new year…
AI should not return claims to the back office
Having emerged from the back office to become an exco priority, claims functions should not revert to being less people-facing because of the rise in AI.
Stop moaning to get more investment, claims managers told
Claims managers should stop feeling sorry for themselves and explain their business cases better to get more investment in their functions.
Hiscox CIO sets vision for fully AI-enabled workforce
Hiscox is aiming to create a workforce where every employee uses artificial intelligence as part of their role, according to group chief information officer Chris Loake.
Microsoft insists Copilot will support – not replace – underwriters
Microsoft is seeing growing demand for artificial intelligence across insurance operations, but the technology is intended to augment employees rather than replace them, according to the technology giant’s UK insurance lead.
Ifed steps up fight against spoof insurer websites
The Insurance Fraud Enforcement Department has teamed up with the UK domain registry, Nominet, to prevent criminals spoofing recognised insurance companies online.
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
FCA’s Reynolds reveals how watchdog wants insurers to use AI
The Financial Conduct Authority has reiterated its support for artificial intelligence adoption in insurance, with interim insurance director Graeme Reynolds urging firms to innovate while ensuring consumer protections remain at the forefront.
LexisNexis warns of ‘reactive’ inefficiencies in motor claims handling
While underwriting and pricing has become more data-driven in recent years, LexisNexis Risk Solutions has warned that motor claims handling is still lagging behind, relying on “fragmented, reactive processes”.
Why agency, not just innovation, will define insurance leaders
Legacy systems and slow development cycles are limiting insurers’ ability to act, which Jonathan Rusby, director of property and casualty for EMEA at Instanda, says makes operational agility and technology-enabled agency critical to staying competitive.
Making AI work in insurance
How insurers can build confidence in AI, identify high-value use cases and create a foundation for wider adoption.
Cowbell targets UK cyber dominance
Simon Hughes, chief commercial officer of cyber insurance firm Cowbell, has told Insurance Post that underinsured SMEs are a huge growth opportunity for the business and the sector.
60 Seconds With... Targa Telematics’ Adam Gooch
Adam Gooch, UK director of insurance at Targa Telematics, loves Formula 1, can't stand ironing, plus seeks a blend of good health and wealth to keep him happy.
AI could kill the insurance renewal habit
Editor’s View: With more than 70% of consumers expecting artificial intelligence to influence their insurance purchases within the next year, Emma Ann Hughes predicts renewals face their biggest disruption right now since the demise of the Yellow Pages.
Ageas motor head unconvinced telematics improves behaviour
Senior motor underwriting bosses disagreed about the amount of impact telematics has on driver behaviour at Insurance Post’s Underwriting Club.
WaniWani ‘working with every kind of company’ as it raises £6m
WaniWani has raised $8m (£6m) in seed funding and has said it is working with “every kind of company” on their ChatGPT apps.
AI widens skills gaps as insurers fall behind on adoption
The headcount in financial services fell by 5% in 2025, with artificial intelligence putting increasing pressure on businesses to continually fill skills gaps, according to the latest Annual Skills Report from the Financial Services Skills Commission.