Technology
The power of integrated insurance data
From claims records to customer interactions, insurers are drowning in data. Yet many struggle to transform this wealth of information into actionable insights.
NFU Mutual CIO predicts AI decision-making within decade
NFU Mutual chief information officer Tim Mann has argued that artificial intelligence will be making decisions in underwriting, claims and pricing within the next 10 years.
Axa is winning race to adopt AI at scale
Axa has emerged as the global front-runner in artificial intelligence adoption, according to the inaugural Evident AI Index for Insurance.
A giant leap forward for bancassurance
What steps banks and insurance companies are taking today to offer cover in fresh ways, plus the giant leaps being taken to reshape bancassurance sooner rather than later, is investigated by Emma Ann Hughes.
Google warns cyber attackers are targeting insurers
Google’s Threat Intelligence Group has warned “the insurance industry should be on high alert” after analysts spotted several US insurers are being targeted using Scattered Spider tactics.
Insurers seek alternative subsidence solutions to avoid backlash
Insurers are looking for alternative subsidence solutions to avoid “damaging headlines”, according to Innovation Group managing director John Watson.
Marsh launches €1bn data centre construction facility
Marsh has launched Nimbus, an insurance facility which covers the construction of large-scale data centres across the UK and Europe.
What Applied’s Epic exit means for the market
After Applied Systems announced it was pulling its Epic platform from the UK, what does that mean for the UK broker e-trading market?
Q&A: Charlotte Koep, Root Platform
Charlotte Koep, CEO of Root Platform, discusses with Insurance Post why the insurtech sees MGAs as a “sweet spot” and how it plans to be the provider of choice for that market.
Hiscox CUO on how underwriters must evolve in the age of AI
View from the Top: Hiscox UK’s chief underwriting officer Peter Treloar explores the skills underwriters will need to develop as AI adoption grows
From manual to tech-driven: The case for reinsurance automation
AI represents the next evolution in reinsurance management, with capabilities that extend far beyond basic automation.
Applied Systems significantly scales back UK operations
Applied Systems has confirmed the move to pull back its UK operations, by removing its Epic product from the market.
FCA to help insurers with AI experimentation
The Financial Conduct Authority has launched a "Supercharged Sandbox" to help insurers experiment safely with artificial intelligence.
C-Quence boss: ‘Change narrative’ for better customer outcomes
The insurance industry needs to “adapt, innovate and overcome” to get close to achieving the service standards and operational efficiencies that should be afforded by recent technological advancements.
Ransomware ban could lead to higher claim costs
The government’s proposed ban on ransomware payments is “well intentioned” but lacks “nuance”, according to Tom Egglestone, head of international claims at Resilience.
Aventum seeks consumer scale in specialty through AI tools
Aventum Group aims to grow the volume of specialty business to the scale of consumer lines through the use of artificial intelligence (AI) tools, according to chief technology officer Hasani Jess.
Markerstudy to ditch self-build genAI tool for partner product
Markerstudy is set to replace its self-build call summarisation generative artificial intelligence tool with an off-the-shelf product from one if its partners in the next six months.
Ki slashes model development from years to weeks with genAI
Ki’s technology managing director Alan Tua has revealed how switching from traditional machine learning models to generative artificial intelligence models for algorithmic underwriting has resulted in “double digit” accuracy improvements.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Why insurers should engage in AI self-governance now
Insurers can turn regulatory uncertainty into a trust-building edge if they engage in artificial intelligence self-governance now, argues Darcy Rittinger, chief risk officer of Cover Genius.
Podcast: Driving successful claims digitalisation in insurance
Insurance claims digitisation is much more than implementing new technology - it’s delivering superior experiences for adjusters, agents, and policyholders.
Aviva harnessing GenAI for underwriter augmentation
Aviva is predominantly using generative artificial intelligence to augment underwriting, according to director of innovation Jason Chambers.
Q&A: Jean-Philippe Doumeng, Napo
Jean-Philippe Doumeng, CEO and co-founder of Napo, discusses the challenges the firm has faced as a direct-to-consumer insurtech and its mission to provide premium pet insurance despite operating in a price-competitive market.
Axa reveals genAI enabled Lloyds Bank partnership
Paul Hollands, chief artificial intelligence and data officer at Axa UK, has revealed how the efficiencies brought about by generative AI enabled the insurer to partner with Lloyds Banking Group for its motor portfolio without hiring for new roles.