How regulation, AI and customer expectations are transforming claims

Futuristic cyborg walking in VR environment.

Amid regulatory change and customer expectations shifting from simply getting the payout to requiring a streamlined process, Patrick Hayward, consultant at Altus Consulting, explores the ways insurers are updating claims processes.

When it comes to claims management, there is a clear recognition from within the insurance industry that the old ways of doing things are no longer fully aligned to the developing expectations of its

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Diary of an Insurer: Allianz Partners’ Matt Crawford

After cycling from London to Paris in 24 hours, Matt Crawford, head of sales for roadside assistance at Allianz Partners, keeps motors running during his working week and learns lessons from the provider's travel insurance business.

Big Interview: Andy Bord, Flood Re

On his last day as Flood Re CEO, Andy Bord catches up with Emma Ann Hughes on how the scheme will end in 2039, his pride around Build Back Better, plus why Labour’s promise to build more homes must be accompanied by a robust planning framework.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here