How regulation, AI and customer expectations are transforming claims

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Amid regulatory change and customer expectations shifting from simply getting the payout to requiring a streamlined process, Patrick Hayward, consultant at Altus Consulting, explores the ways insurers are updating claims processes.

When it comes to claims management, there is a clear recognition from within the insurance industry that the old ways of doing things are no longer fully aligned to the developing expectations of its

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Q&A: James Nicholson, Zurich

James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.

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