Reshaping insurance’s IT roadmap for digitally savvy customers

Technology trendline

Analysis: Fiona Nicolson examines what it takes to create a transformation roadmap for the insurance industry that will deliver digital-first, real-time, personalised customer experiences for policyholders.

Past, painfully expensive IT transformation projects have revealed updating the insurance industry can be a laborious process.

The task continues into 2024 with insurers currently faced with the

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