Analysis

Brokers want less AI conversation and better service please

Fiona Nicolson reveals brokers want a little less conversation about artificial intelligence and to have a lot more grown-up conversation about balancing online experiences with being able to talk to an insurer's staff at this year’s British Insurance…

How maritime insurers are helping shipowners decarbonise

Following the European Union’s Emissions Trading System coming into force for the maritime transport industry on 1 January, Fiona Nicolson explores how shipowners, operators and insurers have come to terms with the implications and effects of the new…

Pet insurers with satisfied customers revealed

Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…

How women are smashing insurance’s glass ceilings

Ahead of International Women’s Day (8 March), Insurance Post Editor Emma Ann Hughes examines how glass ceilings in insurance are being smashed and whether presenteeism rearing its ugly head could stunt further female progress in the industry.

Scale of motor insurance market shrinking laid bare

Data analysis: Mike Powell, insight manager for banking and general insurance at Defaqto, examines why there are now 14% fewer insurance brands selling comprehensive car insurance than there were 10 years ago plus what features have been stripped out of…

Pace of motor insurance inflation starts to slow

Data analysis: While comprehensive car insurance premiums increased sharply by 58% (£366) during 2023, Emma Ann Hughes examines how the latest data suggests drivers will not face as big a bumph in the cost of cover this year.

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

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